Cedar Siding Inc

Description of Work: Our new home was constructed in 2005 using James Hardi/ Hardi Plank Siding on approximetly 3500 square feet of exterior wall space. In early 2009 we obsevered that many areas of the Hardi Plank siding was cracking and the exterior paint was peeling from the siding surface. I made a formal written complaint with James Hardi Building Products. On July 29, 2009, James Hardi sent Robert Schwartz/Field Inspector for James Hardi Building Products . to our home to observe and report. On September 4, 2009, Hardi Building Products adivised that our siding faliure was due to the paint being applied by a thrid party supplier (Cedar Siding) and that process caused our siding to crack and peel paint. James Hardi stated that Cedar Siding used inferior paint or applied the paint improperly. James Hardi stated they would use Best Practices and replace 400 square feet of primed siding, but would not paint the siding. I followed the paper trail and was advised that Cedar Siding, Rochelle, Illinois was the third partry contractror that painted the approximetly 3500 square feet of siding. I contacted Cedar Siding and spoke to Joe Robinson, who is the Illinois Regional Sales Manager for Cedar Siding. Mr. Robinson came to our home twice, once alone and once with a Mike Peters from Midwest Siding. I asked Mr.Robinson if I required the assistance of a leagl represenative to assist in getting our siding replaced and repaired. Mr.Robinson stated verbally that that would not be required, as he knew the owner of Cedar Siding and he would see to it personally that the defective siding would be replace and the entire siding would be painted, as the current siding color had faded. Also in the presence of Mr.Peters, Mr. Robinson made it a point to openly state that the color of our siding had prematurely faded and that he felt Cedar Siding or Midwest Siding (Mike Peters employer) should make good and as gesure of good faith and have our siding repainted. Since the new siding to be applied as primed only, Mr. Robinson stated that a smaple of the current siding could be taken to the lab and an exact color could be produced.