Carpeting was installed in 2006. Needed to have it restretched as it was buckling about 3 years ago. Carpet is buckling again, the length of the bedroom and family room. Also, the texture of the carpeting looks like a 20 year old carpet instead of 7 yrs. old. Carpet staining has also developed. Mohawk has a lifetime waranty on texture, staining, and color. Rug and Carpet Gallery (Savemore Carpet , has been giving us the royal run-a- round since the first week in July, saying they have contacted the Manufacturer(Mohawk) and trying to resolvre our problem. We have asked them repeatedly to get a manufacturer's representative to look at our carpet, yet in almost three months, we have not been able to get qn inspection. I thought that buying Mowak carpeting was like buying the Cadillac of carpeting. It was not "cheap" by any means, however, I have carpet in another bedroom that is 20 plus years old that looks much better than Mohawk I am so disappointed in Mowak Industries.I am disappointed in their Customer Service Department. I am really disappointed in Savemore Rug and CarpetGallery for their inability to plead our case. We had to initiate all the calls for information with Rug and Carpet Gallery. If I were them, I would not sell Mohawk carpet, period! I will NEVER purchase anything from Savemore or Mohawk again. In fact, the next time we have a party, we will show our guests the wonderful Mohawk carpet!!!
Description of Work: Sold us Mohawk Smartstrand Carpeting for Family room, bedroom and walk-in closet
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
Marsha S.
06/2011
5.0
hardwood floor
+ -1 more
They did a great job for us. I was very happy with them. They are very good people. I had a little problem and they came back and showed me how to clean the floors. I would recommend them to anyone.
Description of Work: They installed hardwood floors in the kitchen and the front room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
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Service Categories
Hardwood Flooring Sales and Installation,
Carpet Sales and Installation
FAQ
SAVEMORE CARPETS is currently rated 3 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
No, SAVEMORE CARPETS does not offer free project estimates.
No, SAVEMORE CARPETS does not offer eco-friendly accreditations.
No, SAVEMORE CARPETS does not offer a senior discount.
No, SAVEMORE CARPETS does not offer emergency services.