US EXTERIOR MAINTENANCE & REPAIR

"[member name removed], I have no record of you contacting our company or of us providing you a proposal? Are you sure you have the right company? There is a another US Exterior, it is US Exterior by Sidel? Respectfully, Keith Moore 630-904-7004"

"I have left two un-answered messages for the client and gotten no response. We did not do any wrought iron work for the client we had the clients existing piece of decorative metal (not wrought iron) cleaned and electorstactic painted and re-installed. We offer a 12 month warranty on all work we worked on the home in 2009. The client called in 2011 stating that it was rusting - had we recieved a return call we would had offered to remove then piece (at our expense) and had it re-coated (at Home owners expense) and re-installed at our expense."

"WE WERE CONTACTED TO PROVIDE AN ESTIMATE TO REPAIR THE STUCCO, ONCE WE ARRIVED WE SAW THE PROBLEM WAS BEYOND JUST STUCCO REPAIR. THEY HAVE AN ISSUE THAT IS ALLOWING WATER INTO ENTER BEHIND THE STUCCO. WE EXPLAINED TO THE HOME OWNER THAT WE ARE NOT INSPECTORS AND THAT THE HOME SHOULD BE INSPECTED BY A PROFESSIONAL THAT SPECIALIZES IN WATER INTRUSION. WE GAVE THE CUSTOMER A WEBSITE WITH LICENSED INSPECTORS. WE ARE IN BUSINESS TO REPAIR SOMETHING WITHOUT FIXING THE CAUSE OF THE WATER INTRUSION. THIS CUSTOMER HIT THE NAIL ON THE HEAD, WE SENT A SALES REPRESENTATIVE – NOT AN INSPECTOR. THIS PERSON HAS NEVER HIRED OUR COMPANY TO PERFORM REPAIRS. SORRY THIS CUSTOMER FELT WE SHOULD PROVIDE A SERVICE THAT WE ARE NOT LICENSED TO PERFORM. WE ALSO INFORMED THEM THAT IF THEY HAD THE INSPECTION PERFORMED WE WOULD GLADLY WORK WITH THE FINDING TO DEVELOP THE BEST COURSE OF ACTION FOR REPAIRS."