NLB Heating Cooling & Home Repairs Inc

He came out in 2 in half hours with our furnace not working. We pretty much knew what the issue was but don't know how to fix it. He was scruffy looking and walked in.... Didn't have those covers for his shoes.. walked through my living room carpet without issue. Now .. he said its the flame sensor.. opened the furnace and looked where it was. Said " I cant get to that!" "See my hands? There are fat and large. Also I have arthritis in them" " Sorry I cant fix this. I wont charge you for the service call" REALLY!!! ??? You didn't do anything! He then said.. "You will have to find someone else" Ok. Our furnace is 7 years old. I called Comfort Services, they were here in 25 minutes. The young man came in.. clean cut and all. Put those booties on his shoes, after introducing himself. Which I never did find out who the other guys name was. He had it done in 20 minutes with NO ISSUE. He couldn't believe the last guy what he did! How this company has a A rating? Must be a lot of family and friends putting that on. Very unprofessional and he cant do the job! Simple fix!

We had a builder grade furnace around 16 years old with issues and our AC had started to smell up the whole house, like a sweet peach odor. (The AC had been replaced seven years earlier due to a senior family member living here that turned the AC on when it was too cold out - it burned out). We also had an electrostatic air cleaner as we have allergies and a humidifier. NLB had done a neighbors system and they were happy so we called NLB out. Nick provided a through explanation of the various upgrade options and grade furnaces we could go with. We felt no pressure, we were just presented with various choices and the benefits of the higher cost options. He provided multiple estimates for the different choices with a Reme Halo electronic air cleaner system. We did some research and got some prices from others but returned to NLB. We went with one of the higher estimates which included a Trane variable speed furnace and the Reme Halo air cleaner. The variable speed furnace allows you to control air flow/air cleaning/humidity control without the heat or AC having to be running. This variable speed furnace converts AC to DC to run the furnace motor. We also went with a more exact duct mounted control of humidity rather than the wall mounted humidistat. A thick air filter was sourced to fit into the electrostatic air cleaner housing. (Our electrostatic had no paper filter so it was a constant maintenance to keep it clean and effective). Nick secured a permit from city of Joliet before performing the work. The old furnace was removed from our property the same day the new furnace was installed. The installers were very nice did a very professional job. I was shown why our AC smelled. The previous installer used too thin of material under the A coil. It had deformed and shifted so the condensation would not drain out thus causing mold to grow. They showed me the material they would use and what steps they take to prevent it from ever shifting. The city inspector commented on the clean install and gave his approval. After spending over three months with the variable speed Trane and Reme Halo, we are very happy. The house stays cleaner due to the paper filter sitting in place of the electrostatic elements. The air smells clean all the time due to the Reme Halo. Cooking odors disappear quickly. All in all hated to spend the money but no buyer?s remorse afterward. The only downside is the Halo bulb requires replacement after a couple years.

Nick showed up on time and did exactly what was needed to diagnose a problem we were having. He suggested replacing a part...we chose not to at this time.

I Called Nick on 6/30 and he was prompt to answer the phone and schedule a meeting on 7/2 for a quote on an new system. Nick did call me back on 7/2 and said he had a big project and needed to reschedule the meeting until 7/7. No problem, so I rescheduled. Nick then calls me back on 7/7 at the time he is supposed to be at my house to tell me he still doing a big project and needs to reschedule the meeting again. At this time I was fed up and canceled our meeting. I thought to myself if I can't get Nick out to purchase a new system, how would he be when you really need him for repairs. He may be a great repair man, unfortunately, he is a poor judgment on time management.

Excellent-Communication was great as was the service. Their word is their bond.

Nick is awesome!! I have been using his services for several years now and can not be more satisfied. He is VERY intelligent, honest, responsive and a humbled person! His workmanship and business acumen is by far the best I have experienced in the business. If you want the job done right the first time, look no further!! --Pete

Nick was able to visit out home same day. He worked fast and efficiently. Friendly and fair pricing.

We had two homes that had recently been purchased. We had already talked with a few folks and they had not done a through job or provided a reasonable price. We called NLB based on some reviews we had seen, and were extremely pleased. Nick was both professional and knowledgeable. Unlike the other people that had come out, he got his hands dirty and checked all the exiting units and reviewed to make the right recommendations. Overall we replaced 3 AC units and 4 Furnaces. Without question we would use NLB again.

My air conditioner went out on the last hot day of the summer. When I came home, it was 90 degrees in my house. I called Nick at NLB and he was able to come to my house at 8am the next morning. He called me 15 minutes before his arrival to let me know that he was on his way and arrived on time. Praying that I didn't have to replace the whole unit, he informed me that is was a blown capacitor. He was able to replace it and was done within the hour. His prices are clearly listed on his invoice. He also offers a warranty on that part. He was very fair, honest and thorough. I'm also having him come back to clean and check my furnace before the cold weather sets in.