COMCAST HI-SPEED INTERNET

I could not wait to get out of their contract. The connection was very slow. It barely faster than regular dial-up. During the year, the cable from the street to our house had to be replaced three times, which killed the grass and created a mess. My husband would get very frustrated when he would have to call for help because they usually did not give any helpful information. My husband is an electrical engineer and has developed cable modems before, so it is not like he couldn't understand what they were saying. I also do not like the people they hire for service calls. One of the technicians kept taking personal calls and screaming at whoever was on the phone the whole time he was there. Another did not know what to do and we wound up calling my husband at his work for help. We were still charged for his service call! We will never use Comcast again.

Although I'm not a cheerleader for corporate America, I have been really happy with my internet. The service has been reliable, and as promised, high-speed. We do not have problems with outages, and I have not had to call for customer support. It's certainly better than dial-up, and while more expensive, I'd say it's worth it. I'm still a little bummed about the mess they made on the closet while installing it, but when the door to the closet is shut, I'm a satisfied customer.

unknown

WHAT CAN YOU SAY--BARRING GOING WITH A DISH, THESE COMPANIES HAVE AREA MONOPOLIES. I WILL SAY THAT THE SERVICE HAS IMPROVED OVER THE YEAR IN TERMS OF FREQUENCY AND DURATION OF OUTAGES AND IN CUSTOMER SERVICE VIA PHONE. LATELY, THE TECHS WHO TRY TO DEBUG PROBLEMS WITH YOU ARE JUST A LITTLE NICER AND MORE FLEXIBLE. HOWEVER, IT STILL MAKES ME CRAZY WHEN THEY STICK TO THEIR SCRIPT OF "TRY THIS, NOW THIS, NOW THIS", ETC. AND, I STILL BELIEVE THIS COSTS ME LESS THAN ANY OTHER MEDIA SUCH AS DSL, ETC., GIVEN THAT IT BEATS THOSE MECHANISMS IN SPEED.

TOOK 4 APPOINTMENTS FOR THE INSTALLER TO SHOW UP. SERVICE REGULARLY GOES OUT. CALLING FOR CREDIT IS PAINFUL.

THE GUYS WHO HOOKED UP THE INTERNET WERE KIND OF PUSHY TO GET CABLE AS WELL. THE JOB GOT DONE QUICKLY.