Shermans

We bought a couch with a recliner on each end. The one end the recliner didn't close right. The guy came out and said the staples came out, I can fix it. I said, no you're not fixing it, you're giving me a brand new one. I paid for a brand new one. So, they sent another one out and there was something wrong with it so we went back to the store, picked out a couch and a love seat without a recliner. They brought it out. The love seat came out with 2 legs missing. So, I sent it back.

We got furniture and we bought a refrigerator from him. The first fridge they sent out made some noise so we went back to the store. They upgraded it. The second one they sent out it made noise too. So, we went to a different model. They sent another one out. The pan around the door was wavey looking so we made them come out and get that.
We bought a couch with a recliner on each end. On one end the recliner didn't close right. The guy came out and said the staples came out I can fix it. I said, no, you're not fixing it, you're giving me a brand new one. I paid for a brand new one. So, they sent another one out and there was something wrong with it. So, we went back to the store and picked out a couch and a loveseat without a recliner. They brought it out and the love seat came out with 2 legs missing. So, I sent it back.

The experience was excellent from start to finish. The sales staff was very helpful and did an instant price match for the dryer that I wanted. It was delivered earlier than expected the next day and professionally installed. I would recommend Sherman's to anyone searching for a new appliance.

Their delivery people were very poor customer representitives for the company. We contacted Shermans, they sent someone up to set the chair feet on properly, and provide something to hold the tops (glass) to the base, and ordered the "missing" glass top parts.
Result, two visits to our home, one to fix the chair legs, and add something to keep thee glass tops from falling off the bases, once to install the proper "missing" top mounting "pegs" to secure the table tops at each base corner. The lady that sold us the $7000 + $350. extra sectional, two dining room chairs was nice, but the blue pillow covers we recieved was a darker shade of blue than we were shown in the Peru showroom. The circle pattern pillows were right as shown.
My wife is of the opinion that the delivery men just did not want to do what they were supposed to that day after driving up from Peoria in the fog, they wanted to get to the next delivery. Arrogant? She guessed so. The experience stressed my wife and I, but was resolved with Brother-in-law help, and Shermans proper follow-up. - tr

The end result is good, but the efforts to get it working properly was an unhappy process. What was done to correct the problem should have been done at installation.

Everything was great and professional from picking products out to the delivery. Their whole crew was exceptional. There is no doubt I will refer all friends and family and will return myself. Keep up the good work!!!