River City Roofing Co., Inc.

I called for someone to come look at our roof after hail and tornado damage and they had someone out within a day and then we had our new roof within a month. All questions were answered thoroughly and with quick response. I didn’t have to deal with insurance because that was taken care of for us. We highly recommend river city roofing for your roofing needs!

We requested a quote through Angie's List and heard nothing for several weeks, then they show up unannounced to inspect the roof for an estimate; he said he'd have the estimate to us in a day or two. We called their office every week to ask about the estimate and the office person would tell us they'd get ahold of their estimator and then we'd wait and call back the next week. After a few weeks of calling, we finally got a very high estimate (the highest of any company) and it included references to flashing for the chimney that we had already discussed with him to have removed. Basically, their estimator forgot everything we talked about and just slammed together an estimate based on the measurements they get from a picture of the roof. I know there were a lot of people needing roofs, but a professional organization would tell you that they are busy and may take weeks to get an estimate together, or they are so busy that they are not going to be able to do the work anytime soon, or send an occasional email saying they hadn't forgotten about us, etc. Not River City Roofing, they just never contact you, never return a call, submit a bogus estimate based on nothing that was discussed, and generally have no quality customer relations ability. We had a another company tell us they wouldn't be able to get to our roof for months and recommended someone else - THAT is a professional organization

Following a hail storm Tim and another person just shows up at one of my houses trying to drum up business - Terrific. After inspecting house-1 he said the roof was fine but it looked like hail damage to some of the steel siding, but he would like to return the next day with a special light to recheck. We said that sounded great. At our second house he said the roof was shot and needed to be replaced and that they'd see us the next day. Next day no one shows or calls. Week later still no contact from them. I send an email to Tim - again no response. So then I call the River City office and the lady tells me Tim is out with an adjuster, but she'd have him call when he returned. Days have gone by and still no return call - so I'm moving on to another company. ABSOLUTELY NO EXCUSE FOR NOT RESPONDING; even if it's only to say they are so swamped they can't help us.

Excellent and timely

We did not have the work done as it is too complex of a job. We live in a 4 unit complex and our neighbors are not on board with having roof replaced. To just replace our roof costs 3/4 of what it would cost to replace the whole roof. Corey was very professional and explained things well, but in the end we decided against replacing the roof which is unfortunate as we really want it replaced.

Excellent service! Called back same day and went to look at my roof. Proactively caulked it for me for free until could repair. Very friendly, explained things very well, and competitively priced. Highly recommend this company.

Amazing, is all I can say. They got back to me immediately with a bid. One week later they were out tearing off the old roof, repairing all the damaged wood and leaks. Putting on a new beautiful roof all in less than 2 days. They were so considerate about all my yard decorations and covered all plants and shrubs. The clean-up was fabulous all around my house and surrounding neighbors yards. Not a speck of material was left anywhere on the yard. I would highly recommend this roofing company and it's workers. Excellent workmanship from start to finish.

During a tornado in November, 2013, I had some shingles that were torn off the back side of my house. River City Roofing did an excellent job fixing my roof. A couple of months later, shingles on the front of my house came loose from a wind storm so I called them and they were there the next day and took care of it - no charge. I would highly recommend this company for all roofing needs.

Wow, just wow. My interactions with River City Roofing from the initial quote to clean-up were great. Not only did they offer good pricing and answer all my questions, but they went out of their way to accommodate me. I needed the roofing done before I listed my house for sale, so River City worked me in within just a few weeks and well ahead of the date of listing my house. Not all companies would do that. Also their crew was great. Not all crews would let a homeowner stand around and learn from them all day. They answered my questions and showed me some tips. I now feel relatively confident I could do the roofing myself next time. A great group of guys. Overall a great experience! I would do business with them again in a heart beat.

The roofing crew started on a very cold and windy day in February. The wind made the site kind of a mess. One of the crew supervisors showed up early the next morning and upon seeing the site was very apologetic. The site was there and cleaned up promptly. As with any job. There are always little things that can happen and you can Judge a Business on how they respond to those problems. I had a small area where the siding was cracked by the roofers and river city was quick to send a crew out to do the repair satisfactorily.

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I will use this provider in the future.

It went very well. They did a really good job. They got in and got done within a couple of hours, cleaned up their mess and I had no issues. I would highly recommend them to anyone.

We called them in the middle of the season and they were still able to work us in, even though they were busy. They were here for almost an hour giving us a detailed inspection and explanation of cost and what they were going to provide. The gentleman who did our estimate even caulked two holes in my roof to temporarily fix leaks until my new roof was installed. This was before we even agreed to have them replace the roof. I gave them a B on Responsiveness only because after we turned in our signed acceptance of the estimate we did not hear from them for over a month and my husband called and emailed a few times trying to get a date set for the install. We were always able to contact SOMEONE. Just played phone tag with the person who needed to set up our install. The install was completed on schedule and looks great. They cleaned up any mess - I think I found one old nail on my patio in the backyard. The new roof is working great and is much more eye pleasing than the old one.

This firm has been around a long time and wad middle of the road on price and had good reviews, so we picked them. Really nice to deal with about fixing a problem at no charge before our install date arrived. Cleaned up the worksite really well. Rather profane vocabulary shouted loud enough to hear through walls and windows, thus the professionalism score. No leaks so far. Would use again.

Prompt, professional and quality work. Cleaned up each evening. Only complaint is that they did not reinstall the gutters they took down leaving my driveway a skating rink this winter.

I was very happy with them. They were a little more expensive but they used a new type of breathable underlay instead of the felt and high quality shingles.

We had several companies visit our home to quote our roof and siding. Tim with River City was the only company was not pushy at all. He made me feel like he cared more about getting my job done right than getting the most money out of me. The crew on site was very professional and did quick work. Several years later the roof is in great condition. Within a year we had an issue with the gutters during a rain storm. I called River City that morning and within two hours they had someone on site fixing the gutters. I don't expect every job to be perfect, but I do expect the level of response and profesionalism we received from River City Roofing. I couldn't recommend this company enough.

I am just now getting to this review, sorry. In 2011 I had River City Roofing replace my horrid old roof on my house. I had several quotes done but chose River City. They were not the cheapest, but overall had the best percieved value. My old roof was a blend up to 3 or more layers and was a nightmare, leaked in various spots. Windy days usually meant taking a walk around the yard and picking up shigles that had flown the coop. I had River City install tye best underlayment, ice block and all the bells and whistles. My roofing was just under the best one available. The pitch on my roof is extremely steep. I was informed that I would be charged for any bad sheathing that would need to be replaced, but there was less than expected. There was a small army of guys that did the work and they made very good time. I believe the whole job took about 3 days. All the flashing looked good and they did a very nice job of cleaning up. Overall I am very pleased with their work. I only have 1 complaint. I noticed a few days after the install that one of their nail guns must have missed a framing member and the point of 2 nails protruded through my plaster wall in a couple rooms. Not a big deal, but I called River City twice to come out and trim those nails, but they never did. A small detail, but I paid a lot of money for this roof. Follow up is important. Since the install the roof has performed great and I'm dry as a bone. I plan on having them quote my flat roof which needs replacing.

The roof is really nice and clean. I can’t complain about the quality of the workmanship. It was a very good price. They were very good, friendly and professional. They cleaned up behind themselves. There was nothing I had to do, they did it all. They did it all in about half a day or so.

They did a very good job. They were quick and the job was well done. I am very satisfied with the work they did.

About a month later after the Christmas holiday, we finally made our decision to re-roof the house due to the wonderful January weather. River City came right over with the final paperwork/contract and a sample of shingle colors for us to pick from. When I called on Saturday afternoon with our shingle color, River city said they would be at our house on Monday morning at 8 AM to get started. Once 8 AM rolled around, River City pulled up with their fleet of trucks and got right to work. The crew was very large, but it was obvious everybody knew their job so work would be completed in the most efficient way possible. Large tarps were laid out around the perimeter of the house to minimize chances for any lost nails, and the dumpster was carefully placed in my driveway. Just for my own well-being, I asked the crew chief if I could see their most current insurance certificate. He didn't have it right then, but came to the door no longer than 20 minutes later with my own copy. Aside from a couple of breaks during the day, I heard the River City guys up on the roof working constantly to get the job done by the end of the day like they promised. Someone came to my door at least 2-3 times during the day to give me updates so I would know what was going on when I heard them stop making noise (material deliveries, breaks, waste hauling, etc...) By the time 5:30 rolled around and the sun had gone down, River City announced that they'd finished the job. Even at the end of the day, everybody on the crew was walking around my house picking up any garbage/waste they could possibly find. I've had many contractors who didn't clean up their messes at my house, so this show of appreciation for my own personal space was a huge plus! Because the roof was put on at a cold time of the year (50 degrees) the crew chief explained why some of the shingles were sticking up/feathering. He told me that once the roof had a chance to warm up and settle, the shingles should all be laying flat like the ohter houses in my neighborhood. I made plans with the crew chief to come over at 4:30 PM the next day to settle up monetarily, and present me with my job paperwork. Not to my surprise, he showed up at 4:30 as promised, and we did another walk-around of my yard to survey their hard work, and to look for more trash. Given the cost of a new roof, I was very nervous about settling on a contractor, but I'm glad I made my decision to go with River City. I think my money was well spent, and hopefully they'll be around for many years to come!

I had the owner out to look at a roof repair for me, he seemed pleasant and willing to take on my work. After agreeing on a price he set up my job for Saturday or the following Monday, again, this was fine by me. Saturday came and went so I assumed it would just be Monday morning, Monday came...and went....I tried to call his cell phone and left several voice messages, I called his office and his secretary assured me she would pass the message along. Its been over a week and I still have heard nothing. My roof had an active leak and it has since rained and caused more damage. I did get someone else to fix it but I lost a few days dealing with someone I thought was a professional. I have been told this is common from his company because my job wasn't "big enough" for him to care about. I would be fine with that if he would have explained from the get go that he was too busy. But he wasted my time and that I don't appreciate that. I can only imagine trying to get this guy to get back if he made a mistake, I am sure that you will be put low on the priority list. Beware hiring this guy, his word is not worth time it takes him to lie.

It was a very good experience. The owner, Tim, visited at a convenient time and was very detailed in his explanations. He even had me up on the roof showing why certain work was recommended. They completed the work very promptly and with virtually no damage. (One of their tarps did break off a few tulips in the front yard, but they offered to buy us new ones.) Very professional outfit with all the right equipment and a full crew. The job was done in a day and a half. On top of it all they were the low bidder.