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42 years of trusted experience
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YesWarranties
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Reviews
3.57 Reviews
Showing 1-7 of 7 reviews
Dean W.
05/2017
countertops
+ -1 moreGranite installed was gritty and Mr Murray promised to fix issue on 4 occasions. When it was obvious that no solution but replacement was the order of the day he ran away. We still stuck with gritty granite. See BBB complaint which he refused a mediator.
Description of Work: Granite Counter Tops
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$7,000
Response from Rich Murray Granite and Marble Works
Teri B.
07/2016
countertops
+ -1 moreunknown
Description of Work: We didn't end up buying from them. We went to them to see their selection and get a quote and ended up going with another supplier in the area who was cheaper and better to work with.
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$5,000
Rebecca A.
06/2014
countertops
+ -1 moreThe installers called as they were leaving the shop to say they were on the way. They were quick at dismantling my old counter top and getting the slabs in place. One of the backsplashes was just a hair too high for the space and they took it back to the shop to correct it. My original slab cracked as they were lifting it and I had to use an additional piece. You would never know that these counter tops were from 2 different slabs. My counter tops are just gorgeous. The fit and finish is beautiful. I remodeled my kitchen on a shoe string budget doing most of the work myself just so I could afford high end counter tops. It was worth every bit of it. If you are doing a smaller kitchen like I was ask to see remnants, they can save you hundreds of dollars. In fact, it was only $200 more for me to go to granite than 3D laminate. If considering natural stone tops this is the place to go.
Description of Work: Placed granite counter tops.
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Yes, I recommend this pro
$1,800
Patricia B.
07/2013
countertops, marble & granite
+ 0 moreWe went to their business and found we could purchase a remnant of granite for our project, they happen to have a perfect color match to my design. They also put a top on half wall of shower where the shower glass would sit. Over all everything came together perfectly. We put in 2 vessel sinks and they cut the placement holes perfect and the faucet holes to match. They said they would be here at 9:00 on installation day and were punctual and set the granite and were gone in less than half an hour. It is beautiful, it took 4 guys to carry it in and install it. Beautiful job. His staff at office and here were very nice to work with, even the young man who came and measured everything, which fit perfectly when delivered. Good Job Rich Murray staff.
Description of Work: Installed granite countertop and shower top on wall.
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Yes, I recommend this pro
$1,700
Monica D.
06/2012
countertops, marble & granite, home remodeling
+ 1 moreA+
Description of Work: We were very satisfied with our experience at Rich Murray. Everyone was very knowledgeable and helpful - from sales to template creation to slab selection to installation. Always prompt, always accomodating, and very easy to work with. We highly recommend Rich Murray Granite!
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Yes, I recommend this pro
$6,000
Tom G.
05/2012
countertops
+ -1 more3/06 - Day 2Issues: I called to confirm the 12:30 start time but No Jack, again! The young lady confirmed but couldn't guarantee the time; fair enough. They were an hour late. We were supposed to be first priority but they did another install that morning ahead of us while our counter top sat at the shop finished and ready to go, according to her. That's pretty understandable. It's just the principle of don't say it then. Raised areas remained a day later after demolition in the area where the corner counter top was going that would have resulted in a fulcrum point on the back edge of the counter top. This is also the one that got broke the day before. It was corrected once I pointed it out to them. · They got it installed; yeah! Too bad the two counters were off by 1/4" on either side of the stove opening. They weren't even going to check. I got my level out to see because you could tell they were off. Oh, and the top and bottom island counters are off by a 1/16th which really doesn't matter, but at this point... really! They pulled the shims out of the first counter installed which got it about half way there and shimmed the corner counter to get them close enough that it wouldn't show once the stove was in place. The 1/4" surely would have and they weren't even going to check it. I asked just out of curiosity if they were level and one of them replied, "oh, they're never level". I thought about that and jokingly said, "well I'd like to know which way the eggs are going to roll off the edge". For the most part they were actually pretty level though, yeah! They did measure the opening for the stove 3 times and it was sitting right there so imagine my surprise when I had to forcefully wedge it into the opening??? I told them multiple times it needed to be 27" and even suggested they measure it themselves, the stove that is; it was sitting right there. Well, at least it went in. I asked about the shims that were placed under the edges to level them and asked about what supports the rest in case somebody hops their fat a** up there brakes it. I was assured it would be shimmed across the entire edge but later learned that actually meant "calked". At this point we need to revisit the "lifetime" "transferable" guarantee! Oops! No back splash for the island and nobody seemed to know why. I was finally told the shop forgot to polish the ends and they would put it on when they returned to do the other back splash. This is when I stopped them from making templates for the full height back splash and said that I wanted to talk to Rich before that went any further. I was looking for assurances. Shortly after that, realizing there was plenty of material for the 4" version we decided to change to it to expedite the completion of the job and put this nightmare behind us. We found out later that they would cut the 4" pieces and finish the next day, yeah!!! Since dishes were piling up and we'd already been without a sink for two days and I was previously assured they could slide the island backslash in behind the faucets I decided to go ahead and reinstall the plumbing. BIG MISTAKE! They scratched the brand new counter top sliding it in. It's not a big scratch and can surely be repaired but it's like buying a car and when you're getting ready to drive away they key the side and tell you not to worry, we can fix that. I wasn't home that day but it's the first thing I looked for and sure enough... REALLY! And all because the piece they specifically measure for the day before so that part could be finished didn't make in onto the truck. SERIOUSLY, REALLY! There's still the issue of the outlet covers too. When I called Jack about the invoice and asked why they weren't removed from it he said they'd already been sent out for processing and it was too late to cancel. This was on 3/7 and it was going to take 2 to 3 weeks to get them back. I told Jack, here you go giving me different stories again because when I spoke with Rich he told me they wouldn't be sent out until the back splash was finished so they could match the pieces to the area of the back splash they were going to be used on. Jack told me that... "because you [I] was in such a hurry they sent them out anyway and matched the pieces before they shipped them. BULL! I called back the next morning and asked for when they shipped, when they arrived at the supplier and were they in process. Of course I had to call back to follow up around 12:30 and Jack was busy with another customer. I said he should listen to my recording before calling me back and when he did he told me they shipped on 2/29, were received on 3/2 and that they were already in process, it was too late to cancel and they would be shipped out on Monday??? What happened to 2 to 3 weeks? I asked him to have Rich call me when he returned and had time to digest everything else that had gone wrong, which Jack agreed he would do. So here we are... It's in and for the most part it looks really great! There's that scratch and the inclusion that didn't get fixed right and the fact that I'm really not going to believe I got a lifetime transferable guarantee until I hear it from Rich personally, which is why we didn't shop around in the first place. I'll have to figure out a way to hide the fact that the island counter is too short but some dark paint and calk should take care of it. It's just that overall, WHAT A PAIN!... and what if I hadn't been there? Rich gave us his personal guarantee that we'd be happy with the outcome. I wonder what that's worth? 05/18/12 ? I?m still trying to get this thing resolved. What I learned it that what Rich Murray?s guarantee really means is that he guarantees the work will be performed to what he thinks you should be satisfied with based on his experience in the ?his? industry. I?m sure if you talk to him it?s just ?sour grapes? and a litany of excuses. That?s what I got when I asked him about the Better Business Bureau review when he got sued by another customer that he told me he'd done lots of work for??? On top of everything else the outlet covers were wrong. I?m still missing one and have 3 that I don?t need, which Rich said I could keep; I guess for my trouble. I?ve called three times to find out where the one I?m missing is and they won?t even return my calls. As much as I wanted to blow up at them I knew that wasn?t going to help and I?ve been more sarcastic in this review than I ever was with him. Well, except for the multiple times I asked him, "so what, I'm just supposed to find something I like about this?". He just shrugged and looked at me like I was being completely unreasonable. He admitted they "could" have done a better job of cleaning up when I showed him the pictures of the mess they left but ultimately said that I should be happy with it and that I had a really nice kitchen. You be the judge. I've posted the facts and stand behind them. If I give you my personal gaurentee you'll be satisfied or happy, that's what I mean and I'll do whatever it takes to assure you are. What happened to personal integrity! The only reason I paid him in full was because I have integrity, but in hind site I wish I would have withheld the balance and made him take me to court.
Description of Work: Went to showroom and selected graniteProvided estmate based on my drawingsMeasured and templated counter topsConfirmed estimate; provided quotePerformed installation - All details are shown below. I hate long reviews too, but this one’s worth reading if you’re buying granite. DO NOT DO BUSINESS WITH THIS GUY!!! The plan was to have our installation completed in the week before the big homeshow. I knew the plan was aggressive and dependant on getting the part for the CNC. Jack was going to call if there were any problems. 2/17 Came in to approve layouts. No Jack, no CNC part, no call - When I started asking questions the girl made snide remark about other "more patient" customers. Issue was Jack should have called, not part didn't come in and schedule was blown. 2/20 Called to follow up; Jack couldn't provide answers; where's the part?... when will it be here?... what's the process time once it arrives?... why can't they cut parts and have them ready and have them ready for the CNC when it gets running? 2/25 Called office but no one there to answer and no special recording about show they were all at on outgoing message 2/27 Sent cancellation email. That got their attention! Rich Murray called personally and provided "his personal guarantee for our satisfaction". Couldn't cancel because the parts were already cut??? Why didn't they say so? He threw in extra counter top in laundry room for our trouble. All is good! 2/30 Part arrives, Rich called parts are running, back on track. Install scheduled for following Monday. Rich will be gone; Jack's in charge. 3/05 Installer arrive right on time! I had island top counter removed, all plumbing disconnected and garbage disposal out when they arrived. Down hill from there. Issues: No one seemed to be in charge During tear out scraps were just thrown inside the corner cabinet rather than removed. No big deal since they're in a dead space but really? While removing the island back splash tile I provided a drop cloth to catch the debris. The bead board on the RHS facing the sink was inadvertently removed along with the tile. This left a mitered corner exposed that extended beyond the plane of the back splash and became a greater problem later. The sink cabinet was busted slightly during demolition but not so bad that it shows. The first piece seemed to go in fine. Then the corner piece broke! I didn't see it even though I was out there but they said it wasn't anything they did, it just broke. At this point all I could do is laugh as it hurt too much to cry. I called Jack to get another piece started, which he was reluctant to do because he wanted to be sure the size was right. Once he found out it broke outside he got one started right away and one of the installers even went back to get started on it. My wife saw the it happen and when I asked her what how it broke she replied only two people were holding it and it looked like one when one way towards the front door and the other went the other way towards the garage door. It doesn't really matter. What did matter was the discussion about using the broken pieces to fill in the back splash. This is the main reason we changed to the 4" although it was compounded by our complete lack of confidence in their ability to NOT MESS IT UP! Despite Jack's assurances that it would be two pieces as agreed to with Layout Bob, we just weren't very trusting at this point. Likewise, when they came back the next day with the measurements of the remaining pieces there was just barely enough to finish with full height, no room for error and the seem was going to be shifted to an odd place due to the sizes of the remaining pieces. At this point the outlet cover issue hadn't come up yet. When the sink and lower counter top were installed it was clear the counter top was TOO SHORT, ~1/4" OAL! This was amplified by the inadvertent removal of the bead board mentioned previously as it was not only short but also crooked. The solution seemed to be to simply place the counter top against the sharp mitered edge of the corner bead and leave it crooked??? I finally got my own tools and cut back the remaining corner bead flush with the plane the back splash would mount to and the counter top was centered on the wall to split the difference on each end to try to hide that fact that it was cut too short. Also the sink placement was debated and finally I moved the sink to ensure a consistent reveal on where the counter top joined. When discussing the back splash placement, we decided to match it to the top of the OG edge knowing it would be too short for the wall but deciding that was better than having it hang over the OG edge. During installation the metal brackets were being installed and no studs were hit. This problem was compounded when some of the screws stripped. The solution seemed to be put them in at a drastic angle and hope they hold. Once the straps were installed you could visibly see the 2X4 they were anchored to was twisting and not rigid at all. The brackets were moving in excess of a 1/2 inch with minimal force and the counter top wasn't even on yet. I suggested we remove the drywall to see what was behind there holding the brackets and finally insisted once I realized they were going to proceed with the installation regardless. It revealed the top plate had been cut away to "3/4" thickness to a length of ~16" to make room for a loop vent required for the sink. Two of the anchor screws almost penetrated the vent pipe. Got lucky there. They decided to add 1/2X1" stock to get the screws that pulled through to hold and a 2X4 where space allowed. The top plate was still flexing beyond acceptability and certainly wouldn't have supported the additional weight of the counter top. Finally, one of them suggested replacing the drywall with 1/2 inch plywood to tie the studs to the top plate but there didn't seem to be consensus on the solution due to how much time it would take. I dug through my scraps but didn't find anything and was going to Menards to have a piece cut when one of them spotted an old piece of 1/2" behind my truck. I got out my saw, chalk line, etc. and cut a piece to fit myself. We added screws; I helped and the solution was robust enough to handle the weight. My concerns is what would have happened if I hadn't been there. When the island top was placed to the metal brackets they didn't dry fit it and sure enough it didn't fit. There was a some debate on whether it was good enough when one of them finally suggested they pull it off before the epoxy sets. I moved the bracket by guess and by golly while they held the stone and luckily it fit for the most part. It still stuck up a little but they were sure it was the wood and not the bracket interfering??? They said I could go ahead and reinstall all the plumbing and they would slide the back splash behind it. My wife convinced me not too, which later turned out to be the correct decision. We found the inclusion in the island counter top after they left. I called Jack to let him know and he said he'd talk to them and make sure they brought filler to fix it the next day. They had the filler on the truck anyway but said Jack never told them. After they "fixed it" there was still an inclusion, although it looked somewhat OK. Of course I didn't think that until Rich personally tried to fix it a week later and actually made it worse than the original inclusion.
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$8,500
Response from Rich Murray Granite and Marble Works
BARRY G.
11/2010
countertops, marble & granite
+ 0 moreThe people there at the office were very helpful. They picked out what we wanted. They did an excellent job of matching the stone where it had to go around the corners and stuff. The only problem we had was that we had a sink installed at the same time, but they evidently dropped something in the sink. It has been six months now since that happened. Rich Murray himself said that he would come out and take a look at it, but he never has. We are still stuck with a dented stainless steel sink. Their delivering of the items was fine. UPDATE: Rich Murray Granite and Marble has reassured me that the sink was not damaged by their employees. I believe that he is an honest businessman and would not intentionally deceive a customer. We may have overlooked the defect when we received it.
Description of Work: Rich Murray Granite and Marble Works installed granite countertops in June or July.
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Yes, I recommend this pro
$5,500
Response from Rich Murray Granite and Marble Works
Contact information
4603 Enterprise Dr, Peoria, IL 61607
www.richmurraygranite.comService hours
Sunday:
ClosedMonday:
8:00 AM - 4:30 PMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 4:30 PMSaturday:
9:00 AM - 1:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
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*Contact business to see additional licenses.
Service Categories
Countertops and Backsplashes,
Marble and Granite,
Kitchen and Bath Remodeling,
Fireplaces,
Stone and Gravel,
Hardwood Flooring Sales and Installation,
Ceramic Tile
FAQ
Rich Murray Granite and Marble Works is currently rated 3.5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: 9:00 AM - 1:00 PM
Rich Murray Granite and Marble Works accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Rich Murray Granite and Marble Works offers free project estimates.
Yes, Rich Murray Granite and Marble Works offers eco-friendly accreditations.
No, Rich Murray Granite and Marble Works does not offer a senior discount.
No, Rich Murray Granite and Marble Works does not offer emergency services.
Yes, Rich Murray Granite and Marble Works offers warranties.
Rich Murray Granite and Marble Works offers the following services: Installing tile and hardwood flooring, granite, stone, marble, travertine and limestone, slate, countertops, bathrooms, fireplaces, furniture & miscellaneous.
If we cannot offer a service for your remodeling project, we will be happy to refer you to someone we would highly suggest.
Contact information
4603 Enterprise Dr, Peoria, IL 61607
www.richmurraygranite.comService hours
Sunday:
ClosedMonday:
8:00 AM - 4:30 PMTuesday:
8:00 AM - 4:30 PMWednesday:
8:00 AM - 4:30 PMThursday:
8:00 AM - 4:30 PMFriday:
8:00 AM - 4:30 PMSaturday:
9:00 AM - 1:00 PM