I feel I must answer the 8/1/2018 review. In his review he failed to mention that the entryway to the crawl space is through an outside window, the crawl space is 22 inches deep & there is 2-3 inches of human waste at the bottom which meant the plumber would have to crawl on his stomach to fix the problem. Our plumber turned down the job & our friend was not charged for anything. Our plumber was trying to find a company that could help him. Our friend was understandably upset with his plumbing issue but to give our plumber a horrible review is uncalled for especially when he neglected to state all the facts. My husband & I have used Peoria Heights Plumbing for over ten years. Jeff, the owner, came to our rescue when we had several inches of water in our crawl space & he has been our plumber ever since. We will continue to use Jeff/Peoria Heights Plumbing & refer them to our friends. They are honest & dependable.
Description of Work: Toilet leaking into crawl space.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mike W.
08/2018
1.0
plumbing
+ -1 more
I called on a Monday and a young kid came out. He said I would receive a call from the owner with an estimate. Never heard from them on Monday or Tuesday!! I called on Wednesday and was told they talked about it but the owner could not fit in my crawl space and the "other guys" said they would go home than do the job!!! This is what I was told!! I was absolutely floored. There were not even going to give me a call to let me know!! I was recommended to them by a friend. I WOULD NEVER recommend them to anyone and neither will my friend. The most UNPROFESSIONAL company I have ever dealt with. I am contacting the BBB and posting on their Facebook page!!
Description of Work: Replace plumbing from toilet into crawl space.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Sharon M.
12/2016
1.0
plumbing
+ -1 more
Would not call again for any plumbing
Description of Work: called for estimate, came over and looked at items to be done, never called me back with estimate as he said he would
Rating Category
Rating out of 5
Abbey T.
09/2016
5.0
plumbing, water heater repair
+ 0 more
My 15-year old water heater went out on me... I called on a Thursday evening, they called me back 8:30a.m. Friday and were at my house by 8:45a.m. Jeff, the owner, was the man and he did excellent work. His estimated time of service was accurate and he cleaned up his mess. I will definitely hire again!
Description of Work: Old water heater removed and new one installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
CINDY D. B.
09/2016
5.0
plumbing
+ -1 more
This is the first time we’ve used them and we were very impressed and pleased with the work. Next time we have a plumbing problem, PHP will be the first ones we call.
Description of Work: Met owner Jeff when he came to my work place to fix a plumbing problem. Walking in the door, Jeff showed his great sense of humor by starting out with “What stinks in here?” and then in under a minute, he solved the plumbing problem that had been baffling various plumbers for years! I needed several shut off valves to my house replaced and he gave me a quote with a very reasonable cost, I just needed to call his office and schedule the date. In summary, what was supposed to be only 4 shut off valves replaced, ended up being 9 valves, several new flex lines, plus the garage spigot replacement, a new bathroom faucet installed, and a new ice cube water line put in (the line just happened to break a few days before, flooding the laundry room). It took a day and a half to do as several of the areas were very narrow and hard to work in. Everything was completed in a timely matter with quality work done in everything. The technician who did the actual work was nice, professional, also had a sense of humor, answered my questions with a smile, and always gave me several options when options were called for (i.e. the bathroom faucet).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,375.8
lynda T.
09/2015
5.0
plumbing
+ -1 more
Brian and Andy were very polite, professional and knowledgeable. Work completed quickly. Have used this company several times before and always been happy with the work.
Description of Work: Fixed two toilets. One was leaking. The other did not flush correctly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
JEANETTE M M.
08/2015
5.0
drain cleaning, plumbing
+ 0 more
It went great. Plumber was very nice and put me at ease - I even recommended him to my sister when she had bath faucet issues and backed up sewer lines - and she was very pleased also.
Description of Work: In December of 2014 I had to buy new washer and the washers now have high pressure drainage. My pipe behind washer could not handle the pressure and backflowed up out of pipe. Had it fixed the very next morning. He came and replaced the pipe and made sure washer would drain properly. Excellent in all aspects of service. It took less than an hour and I was more than happy with the price. I gladly paid due to great job and very comfortable knowing the job was done right.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Terry O.
07/2014
5.0
plumbing
+ -1 more
Excellent. They were great. They came right away, we didn't have to wait. He stayed, repaired it and left. He was there probably 3 hours.
Description of Work: They came out within the last couple of months for my parents. He had to replace a pipe in the wall that had come apart and leaked all over their upstairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Melissa W.
03/2014
5.0
plumbing
+ -1 more
My shower spout was leaking in the secondary bathroom. I called and a plumber came out the same day! This was my second time of service with this company and a different plumber came out each time. Both of the gentlemen where very nice and gave very good information on what was being done to the plumbing. I also want to add that the plumbers gave additional information on the plumbing and what to watch for. The price of the job was very competitive to the market and I will be doing business with this company for future work that needs to be done.
Description of Work: Shower leak repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$236
Gloria R.
01/2014
5.0
plumbing
+ -1 more
After calling, someone came within an hour. Found frozen pipe and restored water quickly
Description of Work: unfroze frozen pipes
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$88
Roger A.
12/2013
5.0
plumbing, water heater repair
+ 0 more
Called at 9:30 am and he was there at 10 am, exactly as promised. Looked at leak and showed me where it was leaking and explained why I needed a new water heater. We discussed the different brands and I am convinced his recommendation was the best. The removal of the old one was a mess and he cleaned it up completely. He was there about 3 hours including the time to go get the new water heater. He was very professional and explained everything to me as I was watching the whole process. I will definitely use him again.
Description of Work: Replaced and removed leaking water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$771
KATHRYN B.
12/2013
5.0
plumbing
+ -1 more
Andy was our serviceman. He called 15 min. before his arrival. Before he started working on our plumbing issue, he took the time to describe fully and show us the parts he would be using to repair our problem. He completed the project in 1 1/2 hours. I will continue to use Peoria Heights Plumbing in the future.
Description of Work: We needed to upgrade our outside faucet, as it leaked, and install a shut off valve to the faucet on the inside of our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$196
Grady O.
11/2013
5.0
water heater repair
+ -1 more
Everything went perfectly, then I screwed up when the water heater started to leak.2013. Called different plumber to replace, and he refused to warranty the leaking unit. Contacted Jeff and even though no business for him, he took care of the claim. It is sad that businesses like Peoria Heights Plumbing are becoming rare. This review does not stand alone-I have seen great work by Jeff in our neighborhood, and the response is always "punctual, reasonably priced, and friendly".
Description of Work: Installed new water heater 2010.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$975
Maura E.
08/2013
5.0
plumbing
+ -1 more
I have also used them before and they are prompt and thorough. I can trust them to do the job that is needed to be done. They do not charge me anything more than what is needed to be done. They would not look for other things that could potentially be a problem. They will tell me if there is something that they think is needed to be fixed but they are not going to tell me something that I know that is not really broken.
Description of Work: I am using Peoria Heights Plumbing Incorporated today for plumbing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Illa C.
06/2013
5.0
plumbing
+ -1 more
The plumber, Jeff arrived on time, was polite and fixed our problem.
Description of Work: Stopped leaks in faucet and unplugged shower so that more water came out.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Mary T.
05/2013
5.0
plumbing, water heater repair
+ 0 more
I looked them up in the phone book and they came out same day. I was impressed. They fixed the problem then. They were good and very professional. The price was very reasonable. The quality was very good.
Description of Work: I used PEORIA HEIGHTS PLUMBING INC for a new water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
yolanda L.
12/2012
5.0
plumbing
+ -1 more
Called the company (because of the high ratings on Angie's list) to ask if they installed gas pipes for new stoves.(I called the previous evening after 4:30pm. Other companies don't even bother to answer the phone). The gal that answered was extremely pleasant and even kept her word to call me back that evening to let me know when someone would be available for the install. She actually called back within 15 minutes and my husband was able to ask a few questions. The service guy came propmtly the next day at the time he said he would. The installation took a little longer than expected...old house. However, the service guy was pleasant and comfortable to be around and knowledgeable of his profession. I was a little nervous about what I thought the price would be, but it was very reasonable and we will definitely use this company again! We were not disappointed!
Description of Work: Purchased new stove and old copper gas pipe had to be replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$203
Darren H.
07/2012
5.0
plumbing
+ -1 more
They are prompt. If we call them, they come right away the same day. They seem pretty honest. Prices seemed to be fair.
Description of Work: We used Peoria Heights Plumbing Inc to check on our drip and they fixed it.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Helen W.
06/2012
5.0
drain cleaning, plumbing
+ 0 more
It's been a few years since I needed plumbing help, so I apologize that I can't provide how much I spent nor an accurate date.I walked past my basement steps and looked down, and saw water reaching up to the 1st step.It was a Sunday morning.I knew it had to be the sump pump that failed.I didn't have a plumber in mind, just started going through the phone book.Most either didn't answer and said I had to wait till Monday, or pay a hefty 'weekend' fee.When Peoria Heights Plumbing answered, he said he would go to his shop and see if he hada pump. If not, then I would have to wait till Monday because all suppliers were closed.About a 1/2 hour later he simply showed up at my house with a new sump pump.He immediately went to work, and shortly had the new pump working and he was sweeping the watertoward it and trying to clean up residual water.He stayed until all the water was gone and he was sure it was all working.I found him to be very professional, calm, knowledgeable, fast, and very conscientious in making surethe basement was as dry as could be under the circumstances.Will definitely call on him again for any plumbing issues.
Description of Work: Sump pump failed on a Sunday.He came over and installed a new one.Made sure it was working.Swept as much of the water from basement floor toward it.Cleaned up what could be cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rory C.
06/2012
5.0
drain cleaning, plumbing
+ 0 more
They have always been a great company to deal with. We've used them for years and will continue to do so.
Description of Work: They did a complete reroute of our plumbing/drainage in our kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Gary M.
05/2012
5.0
drain cleaning, plumbing
+ 0 more
They are very good. They are very excellent to work with. They were very punctual and prompt. It's small business but they are good at what they do. I recommend them to friends!
Description of Work: They remodeled basement and bathroom and installed a shower. They replaced all the pipes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Donna L.
02/2012
5.0
plumbing
+ -1 more
He was great. He was a nice young man and he was very good. I would rate him highly and would use him again in the future.
Description of Work: I used the services of Peoria Heights Plumbing Inc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steve S.
08/2011
5.0
plumbing
+ -1 more
Fantastic. The person that answered the phone is not only the receptionist, she knows plumbing. They couldn't have a better face for the company.
Description of Work: Called to get an appointment. The scheduler ask me to describe my issue. After describing my issue to her she recommended I call a different plumber as they MAY not have the proper equipment to do the repair. She then gave me the contact info to a plumber that had the proper equipment.This is the way business should be done. She could have sent a plumber out and got an easy service call but didn't. She did the right thing and we all know that is getting more difficult to find today. I love these guys and cant wait until someone tells me they need a plumber.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Jean S.
06/2011
5.0
plumbing
+ -1 more
They removed the sprayer, and capped it until I find a new system I'd like to use as a replacement. They did a great job!
Description of Work: I use Peoria Heights Plumbing for all of my plumbing needs. Most recently they took a sprayer off my kitchen sink.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Rory C.
05/2011
5.0
drain cleaning
+ -1 more
They have always been good for us. We've been using them for years. I will hire them again in the future.
Description of Work: I used Peoria Heights Plumbing to fix a kitchen floor drain.
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Service Categories
Plumbing,
Drain Cleaning,
Water Heaters
FAQ
PEORIA HEIGHTS PLUMBING INC is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
PEORIA HEIGHTS PLUMBING INC accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, PEORIA HEIGHTS PLUMBING INC does not offer free project estimates.
No, PEORIA HEIGHTS PLUMBING INC does not offer eco-friendly accreditations.
No, PEORIA HEIGHTS PLUMBING INC does not offer a senior discount.