Molly Maid of Peoria

We hired Molly Maid to clean our house before we moved in and even signed up for their move-in cleaning service. They were going to get everything clean before we moved in as the previous family had pets and multiple kids. So we had them come clean the day we closed on the house. This way they could clean while the house was empty and then we would move in the next day with a fresh start. Unfortunately, we arrived to find a card from Molly Maid saying they had cleaned the house. But as we looked around, we could see dust and dog hair clumps on the hardwood floor, dust on the vents, ceiling fans, lights, mantle and baseboards. The the countertops and cabinets had a sticky residue on them. The windows were full of fingerprints and the appliances had not been cleaned, as there was buildup in the stove, gunk in the fridge and lint on the top of the dryer. (I included a picture of what my steam mop picked up off of the hardwood floor they had supposedly cleaned). As we looked around, we could not figure out what if anything they had actually cleaned. We ended up calling them that day and they came back out but just proceeded to argue with us and come up with excuses. On the second trip they did do some dusting but did not address the windows, appliances, countertops/cabinets/baseboards or the floor. They left as we could not make any headway with getting through to them and they were just making us even more upset. They then proceeded to take our money from our checking account without resolving the issues or offering a reduced rate for all of the cleaning they failed to do and left us stuck with doing. I ended up spending the rest of the day cleaning the floors, vacuuming, dusting and cleaning the cabinets, countertops and windows rather than moving in as planned. I would never hire them again.

unknown

I was not satisfied. The price is okay but the quality of work is very poor. They were on time. I think they are not very detail-oriented. They are always in a hurry to finish and go to the next job.

I hired Molly Maid to come into my home and clean it as we had just moved out and to another state. I had made an appointment for them to come and do a walk through to give me an initial estimate only to receive a phone call that someone with the company had become ill and I had to reschedule. Once the new appointment was made and they came in to do a walk through the lady was not very friendly. I was given an estimate to clean our home to get ready for putting on the market to sell. We agreed to a price and made arrangements to have the house opened up so they could come in and do the job they were hired for. It has been a couple of weeks since I've been able to inspect the work done by Molly Maids. I must say that I am not happy. I've walked through the home completely and found several light fixtures that still have dust on them, base boards that were not even wiped down, one room that doesn't even look as though the carpet was cleaned, windows not washed, and microwave and dishwasher not wiped down. I'm not sure but I think I paid $800 to have the carpets and floors cleaned & carpet vacuumed. I will not use Molly Maid again and I strongly suggest if you plan on putting your home on the market and need a full clean completed to not call Molly Maid.

I do not remember the charges that I paid. I liked their services.

Overall they did an 'OK' job but it certainly wasn't up to the standards I set when I clean my own house. Whatever they used on my shelves in the cabinets left a sticky residue. They missed several spots on the walls in the kitchen. The fixtures in the bathroom and kitchen are only about half clean. I guess elbow grease costs extra. They did do a fine job getting the lime buildup off the shower door, though.

this was a gift for Mother's Day so i wouldn't have to worry about cleaning the house for my mom's arrival before we went on vacation(my mom was coming also). We received a quote with a range of 119.00 to 170.00. the quote was done in person and the estimator assured us it would be at the 119.00 price since they were not even cleaning the entire home...only the bathrooms(3 1/2), the main floor...dining room, kitchen and family room and vacuum the stairs and the hallway but only clean the master bedroom. We requested an early appt. we were told this would not be a problem, the cleaners or company did not call to let us know we had been bumped to an afternoon appt ("they were behind on their business cleaning"). My husband called the morning of the appt and was told it would be at 2:00 pm. He had already arranged his day at work to accomodate an a.m. appt. Now he had to rearrange at the last minute to accomodate this situation. And after setting up the 2:00 pm appt, they arrived after 2:30! Upon completion of the cleaning, they charged the maximum amount allowed by the contract 170.00 and my husband was not in situation to argue at the time since he was already so late for his return to work. Upon examination of their "cleaning" we found the following things: 1. one toilet not cleaned at all, another toilet bowl not cleaned 2. shower in guest bathroom not cleaned..still soap and water residue on the shower unit, 3. master bath shower not cleaned especially at the base of tile and bottom unit 4. dusting was completed poorly i.e only dusted top of tall boy dresser, did not dust sides or front much less lower half of dresser, did not dust bottom of coffee table etc, 5. sinks in all bathrooms left with soap or toothpaste residue on drain, 6. sink in master bath and guest bathroom only surfaced wiped since hair spray residue still on sink 7. did not wipe down front of microwave. My husband called left messages twice for the owner(who he knows on casual basis) indicating we had some issues did not receive a call back. Messages were left within 24 hrs of service and 48 hrs of service. i would never use this service again nor would i recommend this company. they did a poor job completing their work and poor customer service follow up. Their service estimate contains a "guarantee" but they would not return calls to discuss the issues.