JIMMIE'S LOCK SHOP INC

This is a very strange place. The owner assured me they would be able to fix a part to an antique door and told me to call if I didn’t hear from them by a certain date. I didn’t hear from them on that day, so I gave them a call. The person who answered the phone was rude and sarcastic and scolded me for calling them to check on my job. A few weeks later they weren’t able to repair parts for my door or find a replacement after assuring me they could. (This is after having my door parts for several weeks). Today, I go to try and pick up my locks during posted and advertised store hours and there’s no one there but a sign on the door saying they’d be back by 2:00. Since I’d driven all the way out there and it’s a long drive, I called the number to see if they’d be back any time sooner. The person was so rude and sarcastic and just responded “what time does the sign say” intentionally being unpleasant. I expressed that they have been very unpleasant every time I call and I was only trying to pick up my parts and had driven a long way at which point I was hung up on by who I believe is the owner. These are very unpleasant, unprofessional and sad people who are clearly suffering so much that they are incapable of common human decency and kindness. Highly recommend Peoria Lock and Key they are nice, honest and do faster work. Jimmy is a joke.

Poorly ran shop with an even more disrespectful customer service. Had this company replace a key at my rental property and when the technician was at the property he told my tenant "Your landlord must not be to smart if he's having me fix a something you didn't care about" When I called the company to complain I was met with and UNBELIEVABLY disrespectful person. I was given hostile tone and a complete unwillingness to accept my complaint. I was so upset with the conversation I had to hang up before anything was fixed. Later that night I was met with and EVEN MORE disrespectful text messages stating "This is a joke" and "Your complaint is not real". When I stated I will be making a complaint with the BBB he stated "Do what you want, we have been here for a long time. It won't mean anything" And if that wasent bad enough he made crazy inappropriate comments about my business. I can't fathom treating anyone the way I was treated. Never go here.

Excellent.

unknown

great Previously he opened a large safe we didn't have the combination for when no one else in the area could. I've returned to him ever since.

The service tech called and we set up a time for him to show. He was courteous, fast and professional and insured that the deadbolts worked easily

They seem to know what they are doing. Three generations of locksmiths here - they can fix just about any lock and make just about any key that you bring to them.