About us
Business highlights
24 years of trusted experience
Services we offer
Amenities
Free Estimates
YesAccepted payment methods
Reviews
3.227 Reviews
Showing 1-25 of 27 reviews
Bryan H.
08/2017
bathtub refinishing, ceramic tile, drywall, electrician, flooring contractor, glass repair, lighting, plumbing, home remodeling
+ 7 moreAbout average. Some shoddy work that had to be corrected, but all in all ok. Could not get them to respond to a tub repair. Mike and staff kept putting it off and then would not return a call. After about 2 years, I contacted the tub people and the technical people sent me the part and told me how to install the heater and pump. I ended up hiring someone to take out the tile to get to the parts that needed repair. I still have not grouted the tile back in as am waiting to see if it works properly. All in all, we were marginally satisfied with the job, but follow up service did not exist. The promises and dodging of phone calls got old. I finally gave up.
Description of Work: Bathroom remodel
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$15,000
Sara D.
06/2017
home remodeling
+ -1 moreAwful - will have to have a different company come in and re-do it all.
Description of Work: Acrylic walls to be replaced and taken up to the ceiling. They did a poor job - acrylic came away from wall, damaged drywall and didn't want to repair it properly, asked for bullnose finish - told me I couldn't have one.... corresponded for almost a year before they agreed to come and fix it. When they came they didn't have all the product they needed and wanted to come back the next week to finish it... reminded them (for what seemed liked the 15th time) this was the only shower in the house.... so they kind of made do... never heard a word from their management after they came to do the 'finial' fix.
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$5,000
Adolfo D.
07/2016
bathtub refinishing, ceramic tile, countertops, electrician, flooring contractor, plastering, plumbing, remodeling, home remodeling
+ 7 moreWe regret having hired this company. The company didn't comply with the schedule agreed upon. The work was to be completed in 4 months and after 8 months they had not finished. The kitchen cabinets were installed with code violations, exposed wiring, nail marks, holes, and rough surfaces. The laundry room cabinets originally installed were previously used, with holes all over. We finally threatened a lawsuit and got relief, after painful days of living uncomfortably, rude workers, lack of project supervision, and general chaos. We don't recommend this company AT ALL. The owner is a used car salesman. Don't fall for his offers!!!
Description of Work: Kitchen, bathrooms, and general remodel
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$85,000
Donald T.
09/2015
countertops, remodeling, home remodeling, plumbing
+ 2 moreunknown
Description of Work: Moved commode and installed new vanity in bathroom.
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Yes, I recommend this pro
$2,500
Cheryl C.
08/2015
home remodeling
+ -1 moreproblem was the person who installed the glass doors didn't close it properly, water got out, they came back to resolve the problem but there is still a gap in the shower, owner said that is a problem you run into when there's a custom door made, men weren't pleased with having to come back to fix the opening in the door, were told they would come back to put tape on it but didn't
Description of Work: removed old tub, replaced it with a tub liner and custom made a shower
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Jessica A.
07/2015
ceramic tile, electrician, remodeling, home remodeling, plastering, plumbing
+ 4 moreyou get what you pay for. All plaster seems are highly visible, the electrical in the attic is not attached to studs (some connections are just taped and not in electrical boxes). Blow in insulation had to be moved for the job and appears contractor made no attempt to re-distribute insulation. Toilet drain plumbing has had slow leak since day one (has ruined tile grout). Besides the poor quality work the typical start day was 9-10AM so don't work with them unless you don't have a job or someone is able to take 1/2 a day off. Have reached out to have toilet fixed, response was "we'll schedule someone when available" which took three weeks (all the while sewage leaked into the house at every toilet flush (we stopped using the toilet). Also struggled w/ 3rd party financing; Bathrooms+ provided contradictory instructions that the lender did; ended up paying final installment in cash because I was being pressured for final payment even though the job wasn't complete. STAY AWAY
Description of Work: remodeled original divided bathroom (there was a door between the tub/toilet & sink) to a single/regular master bath. Also moved walls to re-purpose unused closet space to enlarge bathroom. Installed attic fan while carpentry & electrical work were being performed.
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$18,000
Tom M.
06/2015
interior painters, home remodeling
+ 0 more.
Description of Work: So far, we only have only an estimate of the kitchen cabinet resurfacing, and signed a contract for resurfacing the kitchen cabinets. The estimator, Mike, was very polite and respectful, knowledgeable and helpful. Separately we went to the showroom and talked with a designer to select the color and pattern of the cabinet doors. I will write more as the job progresses. We told Mike, owner of the business, that we weren't in a big rush to get the job done, perhaps some time in July. However when Amber called with the start date, it was sometime in late September. We almost fell off our chairs. We already got started with the painting. September is 3 months off. We called to ask about the date and insisted on talking to Mike. 4 days later we are still waiting. AND we arranged with the store for financing - o% interest charge if paid off within a year - and it seems we have already paid 1/2 the cost of the job - when the job is 3 months away from even getting started.. We're beginning to feel taken advantage of. I hope the story improves as we go on.
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$8,500
Bruce S.
04/2015
cabinet refacing
+ -1 moreWorst customer service I ever had. It took 8 months for our kitchen cabinet re facing to be completed - we were promised work to be done in 8 to 10 weeks. We were promised a sample door in 2 weeks - it took 8 weeks to get it and then it was wrong color. When they came for 1st installation, they were missing one door and all the hardware, the valance was wrong, 2 doors had the wrong glass in them and 15 doors were the wrong tint or had a bad finish. We drove 45 miles to review each defective door and leave a note on them as to what was wrong. When the doors were corrected we drove back 45 miles to inspect the work - one door was still flawed. We unpacked entire kitchen January 16th for 1st installation which didn't occur - actual installation finished April17th - we lived with empty cabinets/drawers for 3 months. Company was very unresponsive and reactive - not proactive. Never heard a sorry or admission that they did anything wrong until work was completed and we withheld final payment. Very poor communications and accountability. Actual work was good - installers did nice work once they got here. Contractor gave us $200 discount on $8 K job for our troubles.
Description of Work: Kitchen cabinet re facing
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$8,000
DONNA W.
02/2015
remodeling, home remodeling, plumbing
+ 1 moreunknown
Description of Work: This was a gut job and expansion of bathroom with walkin tub for my 90-yr old mom. After some dickering over the estimate, contract signed, picked fixtures & stuff and paid 1/3 downpayment 9/2/2014. Verbal expectation 6 to 8 weeks to get all materials in and job would take about 2 weeks. Emailed on 10/14 questioning ETA. Got email answer 10/21 that no timeframe was listed in contract and bathtub was on backorder from manufacturer and I couldn't get my money back. I responded asking about options for a different tub and never got an answer. Finally got estimated start date Jan 5, 2015! The 2-week job ended up taking 5 weeks. Wrong size tub that was never disclosed until we noticed discrepancy with new pipe layout then they admitted wrong tub "shipped". Acccepted that with walls up and concrete poured we were not going to be starting over. Still when smaller tub arrived it was right-hand rather than left-hand so had to be re-ordered. Many days where contractors showed up late, worked a couple hours and then left, or didn't show at all. Quickly learned that contract protects only Bathrooms Plus and every comment about unmet expectations was met with the response that it wasn't listed in the contract. My experience is that buyers should definitely beware. Even though I have emails confirming conversations regarding the tub size, it was omitted from the contract so I got something different. Michael Troessler was great to work with until the contract was signed and the first payment made. After that we saw a completely different person who was extremely unresponsive and unpleasant to work with.
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$20,000
eileen S.
01/2015
bathtub refinishing, countertops, flooring contractor, remodeling, home remodeling, plumbing
+ 4 moreunknown
Description of Work: Bathrooms Plus remodeled a tiny bathroom, replacing the flooring with vinyl, tub, tub surround, vanity and medicine cabinet. They also added bead board wainscoting. The materials used were mediocre and overpriced, the work was sloppy and they did not use a licensed plumber. After finding a new leak where they tied into the existing plumbing after their work was finished, I had to call in a real plumber. He fixed the leak and corrected a number of amateurish mistakes that had been made. Bathroom's Plus did reimburse me for the plumbing correction. Even without the mistakes and sloppy work, the whole deal was not a good value for the price. My advice would be to get a trustworthy plumber and take his or her advice on a contractor.
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$10,600
Response from Bathrooms Plus Inc
Candice B.
12/2014
remodeling, home remodeling
+ 0 moreunknown
Description of Work: Total bathroom remodel. Not close to schedule. Poor quality. High price. Management problem.
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$10,000
Response from Bathrooms Plus Inc
Annette T.
09/2014
home remodeling, remodeling
+ 0 moreI paid my deposit in January and it took months before the job was scheduled. There were multiple delays in getting the job started. They didn't return my phone calls and then they were on vacation, etc. I chose them because I liked the idea that they would complete it in a couple of days. Unfortunately they didn't do so. I had a number of issues which Michael blew off and didn't seem to care. They used a non-paintable caulk around the outside of the shower stall so it is impossible to cover the old paint under the clear caulk. What were they thinking? Michael told me I should have painted before it was installed. So apparently you can never change your wall color after they do a job. Then they installed a sink with a damaged bowl. It took two months before they came back to repair it. The employees who did the work were professional, but I would not say the same about the owner, Michael. For the price I believe they should have completed the job to my satisfaction. I would not recommend the company.
Description of Work: Remodeled bathroom
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$8,111
Response from Bathrooms Plus Inc
Rob G.
06/2014
home remodeling, ceramic tile, remodeling
+ 1 moreWorkers very professional and did beautiful tile work. Unfortunately, there were a few minor fixes that were not completed. They came out once to put in trim around the vanity and assess the shower height as it is now 4 inches shorter than it was before. They did not get the trim done around the vanity kick plate or answer us about the shower height. We have called repeatedly and they no longer call us back. It has been six months so although the work they did is good, I cannot rate them higher. I also really like the guys but am very disappointed in the responsiveness in the office when I call. I am not sure I can recommend them to my friends now and will try one more time to get them to finish the project. Then I guess we will just have to finish it ourselves and write them off. It was not a cheap remodel so I expected more.
Description of Work: Master bath remodel, replaced everything but the toilet. Tiled floor, shower and around bathtub.
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Yes, I recommend this pro
$18,000
Candie C.
04/2014
bathtub refinishing
+ -1 moreThey are very good. They just took two and a half hours to complete the job. The price was normal with good quality of work (A).
Description of Work: Bathtub Refinishing & Liners Services.
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Yes, I recommend this pro
$5,000
Angela R.
10/2013
ceramic tile, remodeling
+ 0 moreI thought they were very excellent and professional. They were very concienscious about the whole process. Everything I picked out was there and done very well. I was very happy with what they were able to accomplish.
Description of Work: They did a major bathroom remodel for me.
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Yes, I recommend this pro
$14,000
Teresa T.
08/2013
home remodeling
+ -1 moreWe enjoyed the help selecting tile and fixtures. They showed up on time, and always ensured the site was clean before they left for the day. We did have some issues, but with each one, they were rectified satisfactorily and quickly without any pushback. We would use them again.
Description of Work: Tore out old bathroom to studs. Plastered and tiled walls,wall-to-wall shower, and installed vanity, mirror, painted, etc. It is a totally new bathroom! We love it!
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Yes, I recommend this pro
$17,800
cindy B.
07/2013
home remodeling
+ -1 moreThey were okay. There were a couple of issues that came up because of small little things like a little crack in the plaster that they did not fix and the back splash on the sink which was cut too far and left the same way too.
Description of Work: I used Bathrooms Plus Inc. for remodeling the bathroom. I gutted it mostly and they replaced the wall, ceiling and the floor. They put in a shower instead of a tub.
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Yes, I recommend this pro
$13,000
Robert B.
06/2013
home remodeling
+ -1 moreShowed up on time, laid a cover on the floor to the bathroom. Removed old tub, cleaned up the debriand dust. Replaced with new walk-in shower with seat and all fixtures. Explained the process, review the operation once it was completed. Completely cleaned the work area. Left on time. The service person was professional. We got the promised merchandise and service for the agreed-on price. I would do it again and would recommend Bathrooms Plus to friends and family.
Description of Work: Replaced bathtub/shower with walk-in shower with seat.
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Yes, I recommend this pro
$3,000
Harvey S.
06/2013
home remodeling
+ -1 moreThe installation went extremely well. Their customer service was a little lacking. I had ordered a chrome hardware set for the shower and they brought bronze or some other color, and they installed it anyways. I had to bug them for months to get back and install the correct color. I purchased a dual lever set, and when they showed up again they came with a single lever set. I am still waiting on them to return to install the dual lever set. The shower was usable so it wasn't too big of an inconvenience.
Description of Work: They installed a shower.
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Yes, I recommend this pro
Valerie H.
12/2012
remodeling
+ -1 moreWhat I liked about this company was that they would do everything from the installation, plumbing, plastering, and electrical. The job started out great and was suppose to take two days. I was asked to tell them if I needed plaster work done or just a skimming. I was told as long as there were no holes then it could be skimmed. I had no holes, so when the guys arrived they said, and quot;oh you need to have plastered work doneand quot;. Well this added an additional day of time. Overall, I was happy with the job, I did find some things that needed to be redone. They were more than willing to come back, but getting it scheduled was difficult. Once I had made an appointment, took the afternoon off and somehow, they did not get it in their record that they were to show up at my house. I think this company is so busy that sometimes things are overlooked. Everyday I had someone different working in the house. I think this adds to miscommunication. Overall, I was pleased with their work. I love walking into my bathroom. .
Description of Work: I had my bathtub removed and a shower installed. They installed all the acrylic around the shower and installed acrylic wainscot around the rest of the bathroom. They installed new lights, cabinet and medicine cabinet. The walls above the wainscot was plastered.
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Yes, I recommend this pro
$9,000
Pamela H.
05/2012
home remodeling
+ -1 moreThe competed job was everything I expected and more if that's possible. I LOVE our new bathroom and wouldn't hesitate for a second to have Bathroom's Plus come in and do additional work for us in the future! I would highly recommend them!
Description of Work: Our bathroom was basically gutted and refinished. Everything in the bathroom was replaced with new except for the toilet. We had a new window put in as well. We were told the job would take a week and the work started on Monday and was completed on Friday! We have another bathroom we could use while this one was being redone, however, the guys reset the toilet each night so we could use it and not have to go downstairs during the night to use the other one. There were different crews doing different parts of the job so each day the next crew would come in and do what they needed to do. I work out of my home so I happened to be here when the work was being done so I was able to personally meet each person coming into our home. Everyone was very professional and courteous. Each crew cleaned up their mess when they were finished for the day which was very welcome to cut down on the mess! First thing Saturday morning, the owner, Michael Troesser , called me to make sure the job was done to our satisfaction. He reminded me not to hesitate to give them a call if I wasn't pleased with the work they had done. I don't anticipate this to be a problem for us as we are very happy with the results!
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Yes, I recommend this pro
$9,000
Response from Bathrooms Plus Inc
Dan A.
01/2012
home remodeling
+ -1 moreAll the workers did a great work. They were great. Our problem was with the owner. I would not use them in the future again.
Description of Work: I used Bathrooms Plus to get my bathroom remodeled last year in November 2010.
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Yes, I recommend this pro
$10,000
Response from Bathrooms Plus Inc
Larry R.
01/2011
bathtub refinishing, home remodeling, ceramic tile
+ 1 moreThey did a good job and we had no problems at all. We were real pleased. We had gotten one other estimate. They were very professional.
Description of Work: We used Bathrooms Plus to fix a bathroom. They relined the tub and shower areas. They put in a stool and did the walls halfway up with the same material as they put in the shower.
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Yes, I recommend this pro
$4,000
Response from Bathrooms Plus Inc
Gary V.
12/2010
bathtub refinishing, home remodeling
+ 0 moreThis was my first experience with them. My experience with them was not very good as they did not finish the work very well. They left things undone and I was not happy with it. I kept calling them but they never got back to me. When I got hold of somebody, they would say that they would look into it but would never get back to me. Their quality of work was mediocre. They thought that the spout on the bathtub had come out. They got a shorter one. So, they said that they would cut that out and put a longer one so that the water ran right down into the drain rather than down the side of the bathtub. The plaster job that they did behind the radiator was not good as it kept falling off. They were little things and were not real bad but not good either. I was not happy. But, it could have been worse.
Description of Work: I have used the services of Bathrooms Plus a year and a half ago. They re-did the bathroom in my house. They put in a bathtub, sanity, sink and the floor. They basically did the whole thing.
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$8,000
Response from Bathrooms Plus Inc
Mark B.
12/2009
home remodeling
+ -1 moreIt was absolutely terrible. I wound up with real estate attorneys threatening my property. I reported them to the Better Business Bureau and everything.
Description of Work: They did a bathroom renovation from February through August.
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$15,000
Response from Bathrooms Plus Inc
- 1(current)
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Contact information
7024 N University, Peoria, IL 61614
www.bathroomsplus.comService hours
Sunday:
ClosedMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
10:00 AM - 2:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
General Remodeling,
Ceramic Tile,
Plumbing,
Bathtub Restoration,
Flooring Sales and Installation,
Electrical,
Countertops and Backsplashes,
Plaster,
Cabinet Refacing and Refinishing,
Interior Painting,
Lighting
FAQ
Bathrooms Plus Inc is currently rated 3.2 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Bathrooms Plus Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Bathrooms Plus Inc offers free project estimates.
No, Bathrooms Plus Inc does not offer eco-friendly accreditations.
No, Bathrooms Plus Inc does not offer a senior discount.
No, Bathrooms Plus Inc does not offer emergency services.
No, Bathrooms Plus Inc does not offer warranties.
Bathrooms Plus Inc offers the following services: Custom showers, handicap showers, custom floors, ceramic wainscoting, countertops, tubs, showers, cabinetry, flooring, faucets, wall surrounds, design, toilets, hardware, bath & shower accessories, lighting, fan installation. General construction.
Contact information
7024 N University, Peoria, IL 61614
www.bathroomsplus.comService hours
Sunday:
ClosedMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
10:00 AM - 2:00 PM