Wolf Cabinetry

Out of all the vendors I used for a significant house renovation, Wolf was the most disappointing. They came recommended by my realtor, and, to do my homework, I visited their nice showroom way out in Palatine, where they proudly show off their (supposed) quality cabinets in order to, as their website claims, 'create a kitchen of your dreams'. Their prices are competitive, and I asked a lot of questions about the quality, but I was promised a great product and was told that supposedly Studio 41 sells these exact cabinets as well (unsure if that's accurate). The initial planning process was easy. Andy came out to measure and Julie creates the design in their 3D computer program for the cabinets (naturally you'll have to work with someone else for backsplash, hardware, appliances, etc). The overall cabinet options are limited but fine. Although my contractor could have installed the cabinets for half the cost, I chose to go with Wolf since this is their specialty. It is my understanding that they have had the same installers for many years, so I had every reason to believe that they were the experts. Some of the details of the installation were sloppy--but what was the most gut-wrenching issue is that while the installer was installing the door handles, his drill bit was old and he drilled too roughly, causing the majority of my BRAND NEW DOORS that I just spent thousands of dollars on to splinter around the drill holes. Sure, the splinters are on the inside, but the damage was on 32(!) of the doors. One is a mistake, two is a bad day, thirty+ is irresponsible and unacceptable. I asked for them to replace the doors. Julie promised that they would fix the mistake and that, according to an email from her, that they are always good with their word--but they just dabbed paint on the splinters which doesn't solve the problem since there were divets in the wood. The installer was clearly offended that I noted his mistakes and thought my expectation to have cabinets installed correctly was unreasonable, which resulted in him making rude and inappropriate comments to me--so much so that I did not feel comfortable with him in my house, so I requested that he be removed from this project. After communicating again with Julie that I did not find the solution acceptable, I took the site plan and specifically marked which doors needed to be replaced and was told they'd order new doors. That was in July 2018. I followed up every few weeks to see the status. I knew it would take longer than the month total it took me from the initial measurements to installation, but finally after jerking me around for five months the doors came in. Hallelujah! Except they only sent 17 instead of 32 and there was no rhyme or reason to which doors they sent. AND almost every one of the 'new' doors had some sort of flaw to it. Wolf Cabinetry claimed they were brand new doors, but, for example, one of the door's edges are all worn. Another came with odd drill holes already in it. After challenging them on this issue, they claimed the cabinet doors were brand new and divulged in an email "the factory did notify that since these cabinetry are mass production, standard, affordable price, they are not high end and will have imperfections on doors." In January when I asked about timing of replacement, I was told, 'now we are waiting for new batch of cabinetry but it will only arrive this spring from China'. Huh? Another 4-5 months? What a headache, what horrible quality, what bad business practice and what poor customer service. Definitely not a partner to create 'the kitchen of your dreams'

I got a fantastic quote. The gal was amazing. She worked with me and I was extremely pleased.

The service was good, but I had a small problem with the work. This problem was resolved with them to my satisfaction. The workers were good, and they worked very fast. They were prompt. They left the area perfectly before they left. They were very clean.

We were referred by a friend. The show room is nice and Julie is really nice and helpful. We bought $5000 of cabinets and we installed them ourselves. $5K is not much for cabinets, but the quality doesn't match with even $5K. The plywood they use for back and side of the cabinets is not as strong as what we bought from home depot for our own project. And those plywood board are stapled together... One of the door hinge is mis-aligned too. They missed the first delivery due to computer problem but they made it the next day so we are fine.

Very good experience - project schedules kept; Reasonable cost, High quality cabinets, granite and labor

Andy came to our home to run initial measurements. After couple of days he had some sample drawings and prices. Their price were best compared to the other options and the quality seem comparable. They did great job with the cabinet removal and installation. Andy gave me a choice to have them perform plumbing and electrical work or have a handy man do this. I had them do the work since they were doing most of the other work in the kitchen. This turned out to be so so. They didn't finish some of the trim work. We called them up 2nd time and they came out to resolve the issue. They also didn't hook up the facets and dishwasher correctly. After 2 tries with still issues, my wife decided to use the handy man to redo their plumbing work. Given I had to bring the handyman, we sent the bill to Andy. Nice thing was that he paid the bill. Wife loves the redone cabinet. We had some people over since and everyone loved the cabinet as well. I am giving them B rather than A because of the electrical and plumbing work and not because of cabinet. At this time, I recommend that you use them for cabinet installation but would not recommend them for plumbing work associated with cabinet work.