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Reviews
3.04 Reviews
Showing 1-4 of 4 reviews
DONNA C.
09/2017
gas grill repair
+ -1 moreWeber was use less. WOULD NEVER BUY A WEBER PRODUCT AGAIN.
Description of Work: Purchased $1600.00 gas grill, the burner control knob lights come on at will. Called Webber - they are useless. Please note that I DID NOT assemble the thing.
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$1,600
Inga & George S.
02/2012
gas grill repair
+ -1 moreAfter contacting their customer service department they sent the parts I needed immediately and without question.
Description of Work: They've sent regulators and other parts for my two gas grills.
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Yes, I recommend this pro
Jane D.
09/2011
gas grill repair
+ -1 moreWeber Grill is a nationwide operation. They are certified barbecue experts. Their grills are top A products. They have wonderful 5 year to 25 year warranty on different parts so I called them and they sent out an individual that they contract with here in the Sacramento area. He’s called Fit 2 Grill and he did the actual replacement of the items. I would use them again in the future if need be.
Description of Work: I used the services of Weber Grill probably a couple of months ago. They sent an individual out to replace some parts for me.
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Yes, I recommend this pro
Sonia T.
08/2011
gas grill repair
+ -1 moreThe customer service agent are very petty and if I would have known they were going to treat me the way they did I would not have bought the second grill from them. When I asked to speak to a manager they refused to speak with me. I called back days/week later, and asked to speak with the president and supposedly they transferred me to Mark. Mark said that if the product was under warranty he would replace it for me( already knowing when he stated that offer this grill was already out of warranty). I would definitely tell people to stay away from Weber and go somewhere else, because of the lack of customer support resolution of the customer service department.
Description of Work: I previously purchased a Weber Performa grill from them and the lid handle was defective and it fell apart and grill top burnt my hand. So my wife called them to replace the top/ temp. Gauge on the grill that needed to be replaced. They never sent/replaced the temperature gauge. Recently, I ended up buying another grill from them.
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Contact information
200 E Daniels Rd, Palatine, IL 60067
Licensing
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Service Categories
Gas Grills
FAQ
Weber Grill is currently rated 3 overall out of 5.
No, Weber Grill does not offer free project estimates.
No, Weber Grill does not offer eco-friendly accreditations.
No, Weber Grill does not offer a senior discount.
No, Weber Grill does not offer emergency services.
No, Weber Grill does not offer warranties.
Contact information
200 E Daniels Rd, Palatine, IL 60067