Nyberg Exteriors

RON STAFFA WAS AN ABSOLUTE DREAM TO DEAL WITH FROM THE VERY BEGINNING; PROMPT, COURTEOUS, AND EXTREMELY HELPFUL. DAREK, EUGENE, MARIO AND ANDY WERE WONDERFUL, ON TIME, POLITE, NEAT AND VERY RESPECTFUL OF OUR HOME AND PROPERTY. I WAS ALMOST SORRY TO SEE THEM GO!

ON TIME, DID JOB WELL, PRICE WAS GOOD, AND CLEANED UP BEAUTIFULLY. WE HAD NO ISSUES WITH HIM. TERRIFIC!!

TWO SEPARATE CREWS WERE USED TO PERFORM THE WORK OUTLINED. BOTH WERE EXTREMELY PUNCTUAL, CONSIDERATE OF OUR PRIVACY, AND PERFORMED EXCELLENT CLEAN-UP AT THE CLOSE OF EACH DAY'S WORK. BOTTOM LINE: EXCELLENT WORK, EXCELLENT COMPANY, VERY RESPONSIVE TO ALL QUESTIONS AND CONCERNS. PROACTIVE IN MAKING CALLS TO ADVISE ON START DATES PLUS RETURNED ALL PHONE CALLS VERY PROMPTLY. WORD OF ADVICE: TRY NOT TO HAVE WORK PERFORMED IN SUMMER! THIS IS THE BUSIEST TIME FOR ROOFERS AND THEIR CREWS. YOU ARE AT THE MERCY OF AVAILABILITY AND THE WEATHER, SO YOU NEED TO BE PATIENT.

STUART NYBERG WAS VERY PROFESSIONAL AND PROMPT. IT HASN'T LEAKED SINCE. THEY WERE SUPPOSED TO COME WHEN OUR MANAGER WAS AVAILABLE, BUT THEY JUST CAME ON THEIR OWN. THE WORK THEY DID WAS GOOD. OVERALL, MY EXPERIENCE WITH THE COMPANY WAS A B+.

NYBERG WAS PROMPT, EFFICIENT, PROFESSIONAL, AND COURTEOUS. HE WAS ALSO WILLING AND ABLE TO WORK AROUND PROBLEMS HE ENCOUNTERED AS WE GOT INTO THE PROJECT. AS HE STARTED TEARING OFF OLD MATERIAL, HE ENCOUNTERED SOME FAIRLY SERIOUS PROBLEMS WITH SOME OF OUR BRICKWORK. HE WENT ABOVE AND BEYOND HIS RESPONSIBILITY TO US AND TRIED TO HELP FIND US A MASON AND GIVE HIS OPINION OF WHAT MASONRY WORK WE REALLY NEEDED. HE WOULD CALL ME REGULARLY AND GIVE ME STATUS UPDATES. I AM A RELATIVE NOVICE WHEN IT COMES TO THIS KIND OF PROJECT AND HE WAS GOOD AT ANSWERING MY QUESTIONS AND MAKING SURE I KNEW EVERYTHING THAT WAS GOING ON. HE ALSO WAS VERY HONEST ABOUT EVERYTHING HE WAS DOING AND WHAT HE THOUGHT WE NEEDED. I NEVER FELT LIKE HE WAS SELLING ME SOMETHING I DIDN'T NEED. I WOULD HIGHLY RECOMMEND HIM FOR ANY TYPE OF ROOFING PROJECT.

FAST AND CLEAN. ALWAYS A PLEASURE TO WORK WITH. THEY ALSO RECENTLY INSTALLED FLASHING ON THE ROOF LINE WHERE WE HAD PESTS ENTERING THE ATTIC ($300). NO FLASHING WAS PREVIOUSLY INSTALLED AT THE EDGE OF THE ROOF. ANDY WAS VERY RESPONSIVE. THE WORK WAS COMPLETED WITHIN DAYS OF OUR CALL. THANKS.

A GENTLEMAN CAME OUT AND STATED THAT GALVANIZED GUTTERS ARE NOT REPAIRABLE. I DISAGREED WITH HIM BECAUSE THEY ARE REPAIRABLE, BUT I AM NOT WILLING TO GET ON A LADDER TO DO THE REPAIRS. HE STATED "I'M THE EXPERT" AND HE SAID HE WAS NOT GOING TO GIVE AN ESTIMATE BECAUSE MY HOME HAS NOT BEEN WELL MAINTAINED AND HE "DID NOT WANT TO WORK WITH ME". I WAS NOT IMPRESSED WITH HIS ATTITUDE. HE STATED SOMETHING TO THE EFFECT THAT IF I FILED A FRIVOLOUS REPORT HE COULD TAKE ME TO COURT, NOTHING IN THIS REPORT IS UNTRUE.

OUTSTANDING RESPONSE AND SERVICE, OVERALL. STUART NYBERG MET WITH ME TO EXPLAIN OPTIONS AND GOT THE JOB STARTED 2 WEEKS EARLIER THAN I EXPECTED. HIS FOREMEN, ADAM & DEREK WERE VERY COURTEOUS AND RESPONSIVE. WHEN MY NEXT DOOR NEIGHBOR SAID THAT ONE OF THE ROOFERS ACCIDENTALLY PUT HIS FOOT THROUGH HIS (NEIGHBOR'S) ROOF, I CALLED RON STAFFA AT NYBERG AND ADAM WAS OVER THERE WITHIN AN HOUR TO INSPECT THE NEIGHBOR'S ROOF AND ASSESS THE SITUATION, EVEN THOUGH THIS HAPPENED ON A SUNDAY. STUART NYBERG LATER CALLED ME WHEN HE RETURNED FROM CANADA TO MAKE SURE EVERYTHING WAS OK AND PROMISED TO MEET WITH THE NEIGHBOR AND SQUARE THINGS. THIS IS THE KIND OF CUSTOMER SERVICE YOU DON'T EXPECT ANYMORE IN AMERICA. I WOULD BE COMFORTABLE RECOMMENDING NYBERG TO ANYONE NEEDING ROOFING SERVICES.

SOUGHT AN ESTIMATE ON THE BASIS OF FAVORABLE ANGIE'S LIST REPORTS. I FOUND NYBERG TO BE RESPONSIVE, PUNCTUAL AND PROFESSIONAL IN PROVIDING AN ESTIMATE AND THEN RE-EVALUATING WHEN WE RECEIVED A SUBSTANTIALLY LOWER CREDIBLE BID. DESPITE THE FACT THAT WE SELECTED A DIFFERENT COMPANY BASED ON PRICE, WE WOULD SEEK NYBERG OUT FOR A BID AGAIN.

ANDY CALLED RIGHT BACK, SCHEDULED A TIME TO COME OUT A LOOK AT THE ROOF, ARRIVED ON TIME, AND LEFT A WRITTEN QUOTE ON THE SPOT. I WOULD HAVE USED THEM, BUT A COMPANY IN MY TOWN OUTBID THEM.

THE OWNER CALLED BACK WITHIN AN HOUR OR TWO. HE WAS VERY POLITE AND SAID THAT SOMEONE IN HIS SALES STAFF WOULD CONTACT ME TO DO AN ESTIMATE. I DID NOT HEAR FROM ANYONE FOR TWO WEEKS. I LEFT ANOTHER MESSAGE TO GET AN ESTIMATE. IT'S BEEN A MONTH SINCE MY ORIGINAL CALL. I HAVE NOT HEARD BACK. THEY GOT GOOD RATINGS ON ANGIE'S LIST, BUT THEY DO NOT SEEM RESPONSIVE IN COMING OUT TO DO ESTIMATE. GLAD OUR ROOF DOESN'T HAVE A HOLE IN IT. WILL SEE IF THEY EVER CALL BACK OR COME OUT FOR AN ESTIMATE. I WISH I COULD JUDGE NYBERG ON THE QUALITY OF THEIR WORK AND THEIR PROFESSIONALISM, BUT I CAN'T DO SO IF THEY DON'T COME OUT AT ALL.

STUART CAME OUT, ASSESSED OUR SITUATION AND GAVE US GOOD ADVICE. HE EVEN DID A FEW MINOR REPAIRS FOR NO CHARGE. WE WILL DEFINITELY USE THIS COMPANY WHEN WE DO THE MAJOR REPAIR - THEY WERE PROFESSIONAL, GREAT CUSTOMER SERVICE SKILLS, AND DID NOT PRESSURE US OR TRY TO ''SELL'' US THEIR SERVICE. THIS IS THE KIND OF COMPANY WE LOVE TO SUPPORT!

HE WAS VERY ACCOMMODATING. HE KNEW MY MOTHER WAS ELDERLY AND WAS VERY CONSIDERATE.

MR. NYBERG WAS PUNCTUAL AND PROFESSIONAL. I DON'T KNOW IF THE WORK ON THE ROOF IS WELL-DONE BECAUSE I CANNOT SEE IT, BUT I ASSUME IT IS. THERE WAS A SMALL PROBLEM WITH THE BILL (I WAS OVERCHARGED $50.00 AND THE 5% ANGIE'S LIST DISCOUNT WAS NOT INCLUDED), BUT THE MATTER WAS PLEASANTLY RESOLVED.

THANKS TO ANGIE'S LIST, WE GOT TO KNOW ANDY NYBERG WHO CAME ON TIME FOR THE APPOINTMENT AND TOOK OFF HIS SHOES TO GO INSIDE OF THE HOUSE TO CHECK THE LEAKS. HE CHECKED CAREFULLY THE CAUSE OF THE LEAKS. HE CHANGED THE VENTS AND SEALED THE GAPS AT THE JOINTS OF THE SIDE OF HOUSE AND THE ROOF. ANDY NYBERG WAS VERY PLEASANT, HELPFUL AND SINCERE. HE LISTENED TO THE HISTORY OF TROUBLES. ALTHOUGH HE COULDN'T FIND THE DEFINITE CAUSE, HE CHANGED THE SUSPECTED AREA WITH A VERY REASONABLE CHARGE. BEST OF ALL IS THAT NOW I HAVE GOTTEN A SINCERE PROFESSIONAL BEHIND ME. EVEN IF WE HAVE LEAKS AGAIN IN THE FUTURE, WE WILL NOT BE UPSET AND DEPRESSED SO MUCH BECAUSE WE HAVE ANDY WHO IS WILLING TO HELP.

ANDY WAS RIGHT ON TIME FOR HIS APPOINTMENT AND SAID OUR ROOF IS IN GREAT SHAPE AND DIDN'T NEED ANY REPAIRS. HE SAID HIS COMPANY DOESN'T TREAT CEDAR ROOFS, SO WE COULDN'T HIRE HIM FOR THAT. WE WERE VERY IMPRESSED WITH HIS HONESTY AND INTEGRITY. THERE ARE LOTS OF DISREPUTABLE ROOFERS WHO TRY TO TELL YOU THAT YOU NEED WORK YOU REALLY DON'T NEED, BUT ANDY IS NOT LIKE THAT AT ALL. HE WILL BE THE FIRST PERSON WE WILL CALL IF WE EVER NEED FUTURE ROOF WORK!

THE OWNER RETURNED MY CALL AND GAVE ME A PATRONIZING LECTURE ON THE NATURE OF THE TREES IN MY AREA AND HOW I SHOULD HAVE MY GUTTERS CLEANED BEFORE CALLING HIM. THIS WAS WITHOUT HAVING SEEN MY GUTTERS. HE DID NOT MAKE AN APPOINTMENT WITH ME FOR ANY TYPE OF SERVICE AND ENDED HIS REMARKS WITH '' THERE, HOW WAS THAT FOR GOOD ADVICE'' BASED UPON THAT INTERACTION I WOULD NOT CONSIDER USING THEM EVEN WITH ALL OF THE OTHER POSITIVE WRITE UPS.

THEY WERE VERY PROMPT, DID GREAT WORK AND WERE REASONABLY PRICED. THEY EVEN DID A FEW THINGS THAT I DIDN'T KNOW NEEDED TO BE DONE.

WORKING WITH STUART NYBERG WAS MY FIRST EXPERIENCE WITH ANGIE'S LIST. THANKFULLY THE EXPERIENCE WAS POSITIVE AS STUART WAS ONE OF THE MOST PROFESSIONAL, EASY TO WORK WITH & FAIR CONTRACTORS I'VE EVER MET. HE WAS QUICK TO RESPOND TO MY INITIAL CALL, ANSWERED ALL OF MY QUESTIONS & GAVE ME A QUOTE THE DAY AFTER HE MET ME. HIS CREW WAS QUICK & EFFICIENT. I WOULD USE NYBERG ROOFING AGAIN IN A HEARTBEAT. I'VE ALREADY RECOMMENDED HIM TO FRIENDS.

STUART NYBERG QUICKLY RETURNED PHONE CALLS, AND WAS COURTEOUS ENOUGH TO CALL AND INDICATE THAT HE WAS RUNNING LATER THAN PLANNED WHEN MEETING TO REVIEW THE WORK AND GIVE US AN ESTIMATE. WE FELT THE ESTIMATE WAS FAIR AND REASONABLE AND ASKED HIM TO START AS SOON AS POSSIBLE. HE WILL BE OUR FIRST CALL NEXT TIME WE NEED A ROOFER.

ANDY CAME OUT AND TOLD ME WHAT HE WOULD DO - AT AN EXCELLENT PRICE.

STUART WAS PROFESSIONAL AND POLITE. HIS STAFF DID A GREAT JOB AT RE-ROOFING AN OLD HOUSE. THEY WERE QUICK AND CLEANED UP THE MESS WELL. THEY ALSO REPAIRED SOME PLACES ON THE GARAGE ROOF WITHOUT BEING ASKED TWICE. I FELT LIKE THEY DID QUALITY WORK IN A TIMELY MANNER AT A FAIR PRICE. I WOULD WITHOUT HESITATION RECOMMEND THIS COMPANY.

THERE WAS NOTHING WRONG WITH THE ROOF. JUST A GUTTER OBSTRUCTION, WHICH HE CLEARED AT NO CHARGE. HE WAS A REAL PLEASURE TO DEAL WITH.

THEY COULD'VE SOLD ME A WHOLE NEW ROOF AND I WOULDN'T HAVE KNOWN ANY BETTER AND THEY DIDN'T. THEY WERE VERY HONEST.

CALLED ME BACK. IT WASN'T THE TYPE OF WORK THAT THEY DID BUT THEY LED ME IN THE RIGHT DIRECTION.