Nyberg Exteriors

I WAS PLEASED WITH THE RESPONSIVENESS TO MY INITIAL QUERY AS WELL AS GETTING THE WORK DONE. IT TURNS OUT A SHINGLE CAME LOOSE SHORTLY AFTER THE WORK WAS COMPLETED AND THEY CAME BACK TO DO THE REPAIR WITH NO CHARGE. THAT'S THE MARK OF A QUALITY COMPANY THAT CARES ABOUT THEIR CUSTOMER.

WE RECEIVED FIVE ESTIMATES FOR THE JOB AND NYBERG'S WAS COMPARABLE OR BETTER THAN THE REST. WHAT SOLD US ON THE COMPANY, WHICH WE ONLY LEARNED ABOUT THROUGH ANGIE'S LIST, WAS THEIR PROFESSIONALISM. THE CHOICE ULTIMATELY CAME DOWN TO TWO COMPANIES AND WE SIMPLY FELT BETTER GOING WITH NYBERG. IT WAS A GUT FEELING THAT WAS BACKED UP BY THEIR EXCELLENT WORK AND CRAFTSMANSHIP. THEIR MISSION STATEMENT FEATURES A CHRISTIAN PHILOSOPHY, WHICH IS TO SAY AN ETHICAL ONE (NO PROSELYTIZING), AND THEIR WORK IN ALL ITS FACETS CERTAINLY LIVED UP TO IT. SEVERAL WEEKS AFTER THE JOB WAS COMPLETED, WE NOTICED THERE WAS A PIECE OF LINING OVER THE GARAGE THAT WAS SAGGING SLIGHTLY. FOLLOWING OUR CALL, IT WAS FIXED WITHIN HOURS. THAT SAME DAY, WE REQUESTED A ROOFING ESTIMATE FOR OUR HOUSE AND ADD-ON, WHICH WE INTEND TO HAVE DONE SOMETIME OVER THE NEXT SEVERAL MONTHS. NEED WE SAY MORE?

CALLED THE NYBERG'S AT BOTH PHONE NUMBERS & HEARD BACK FROM BOTH (THERE ARE 2 BROTHERS) WITHIN 2 DAYS. THIS WOULDN'T HAVE BEEN GREAT IF IT WAS AN EMERGENCY, BUT SINCE IT WASN'T, THIS WAS OK. BOTH BROTHERS WERE VERY NICE, TOLD US ONE OF THEM WOULD COME OUT SOMETIME THAT WEEK TO LOOK AT ROOF. STUART CAME OUT THAT WEEK TO LOOK AT THE ROOF & CALLED BACK RECOMMENDING WE CLEAN OUT THE GUTTERS. REALLY APPRECIATED HIS ADVICE AND THAT HE DIDN'T TRY TO SELL US A NEW ROOF (ACTUALLY TOLD US IT WAS IN GOOD SHAPE). HE SAID HE'D BE BACK LATER THAT WEEK TO DO THIS & SOME SPOT CAULKING IF WE COULDN'T (IT'S HARD TO GET TO) BUT BY THAT TIME SOMEONE ELSE HAD CALLED AND DID A FEW MINOR REPAIRS THAT FIXED THE PROBLEM. WOULD DEFINITELY HIRE THEM IN THE FUTURE, REALLY APPRECIATED HIS ADVICE AND WILLINGNESS TO DRIVE OUT TWICE TO FIX SOMETHING FAIRLY SIMPLE. BOTH BROTHERS WERE VERY POLITE AND COURTEOUS.

THEY TOOK THE TIME TO LISTEN TO OUR ISSUE AND WERE HONEST ENOUGH TO SUGGEST THAT THE REPAIR NEEDED WAS SOMETHING ELSE ENTIRELY. HE ALSO TOOK THE TIME TO EXPLAIN HIS DIAGNOSIS TO ME SO THAT I COULD UNDERSTAND AND MAKE THE FIX OURSELVES.

THIS COMPANY DID GOOD WORK FOR A GOOD PRICE. I WAS VERY PLEASED WITH THEM AND WOULD DEFINITELY RECOMMEND THEM.

THEY DID A GOOD JOB AND IT WAS DONE WHEN THEY SAID IT WOULD BE.

I TOLD HIM WE WEREN'T SURE WHAT DIRECTION WE WANTED TO TAKE, BUT COULD HE GIVE ME AN ESTIMATE ON THE JOB. THE PERSON I SPOKE TO WAS NOT FRIENDLY AT ALL. HE TOLD ME IN A VERY COLD WAY 'YOU NEED TO LOOK SOMEWHERE ELSE'. WHEN IT COMES TIME TO HAVE ROOFING DONE ON MY HOUSE, I WON'T BE CALLING NYBERG. TO ME, BEING COURTEOUS IS EVERYTHING!!

STUART NYBERG WAS RESPONSIVE AND PROFESSIONAL. HE CALLED TO FOLLOW-UP AND INFORMED OF ME OF SOME OTHER POTENTIAL ISSUES WHICH MAY ARISE UNRELATED TO THE WORK THEY PERFORMED.

STUART WAS VERY PROFESSIONAL AND KEPT ME UP TO DATE. HE RESPONDED WITHIN 24 HOURS OF MY CALL. WE SET UP AN APPOINTMENT AND HE WAS RUNNING LATE SO HE NOTIFIED ME BEFORE I HAD TO DRIVE TO THE HOUSE THAT HE WOULD BE LATE BECAUSE OF TRAFFIC. HE GAVE A REASONABLE ESTIMATE AND EXPLAINED WHAT HE WOULD DO AS WELL AS WHEN I COULD EXPECT THE WORK TO BE DONE. HE STARTED THE WORK PRIOR TO WHEN HE EXPECTED. HIS CREW LEFT THE SITE VERY NEAT AND I COULD NOT TELL THAT THEY HAD BEEN HERE. I DID NOT HAVE TO BE AT HOME WHILE THEY DID THE WORK ON THE ROOF. GREAT EXPERIENCE. I WISH ALL CONTRACTORS COULD BE LIKE THE NYBERGS.

VERY QUICK SERVICE; ON TIME; COMPLETED EXACTLY WHAT WAS ASKED; PROFESSIONAL SERVICE.

WOULD DEFINITELY USE AGAIN FOR OTHER ROOFING NEEDS.

SEVERAL OTHER COMPANIES TRIED AND FAILED TO FIX THE PROBLEM. NYBERG FIXED IT PROMPTLY AND THEN WAITED TO SEND AN INVOICE UNTIL WE MADE SURE IT WAS FIXED. GREAT SERVICE! I'VE FOUND MY ROOFER AND RECOMMEND THEM HIGHLY!!

STUART NYBERG WAS PROMPT AND PROFESSIONAL. HE CLEARLY EXPLAINED THE WORK HE FELT WAS NEEDED AND USED EASY-TO-UNDERSTAND LANGUAGE. WE ALSO NEEDED MINOR SIDING REPAIRS DONE, SO WE CHOSE ANOTHER COMPANY.

I WORKED WITH RON STAFFA, WHO IS BASED IN PALATINE AND HANDLES JOBS IN THE NW SUBURBS. RON WAS VERY PROFESSIONAL AND IS A VERY NICE GUY. HE NEVER LEFT ME FEELING IN THE DARK. USUALLY, WHEN I REFLECT ON A COMPLETED JOB, I REALIZE THERE WERE POINTS AT WHICH A CONTRACTOR TOLD ME WHAT I WANTED TO HEAR JUST TO KEEP ME HAPPY UNTIL PAYMENT WAS RECEIVED. THIS IS DEFINITELY NOT THE CASE WITH RON AND NYBERG, THESE GUYS ARE ON THE LEVEL. YOU SHOULD NOT HESITATE TO DO BUSINESS WITH THEM. THE HOUSE LOOKS GREAT, THEIR WORKMANSHIP IS FANTASTIC. THEY EVEN GOT THE SHUTTERS TUCKED UP REAL CLOSE TO THE WINDOW FRAMES, THE WAY THEY SHOULD BE. WE ARE VERY HAPPY. EXCELLENT EXPERIENCE OVERALL.

WE HAD A MINOR LEAK IN THE FLAT ROOF OF A PORCH WE PLAN TO TEAR DOWN THIS SUMMER. FOR THAT REASON, WE DIDN'T WANT TO SPEND A LOT OF MONEY IN REPAIRS. WHEN WE CALLED NYBERG THEY CALLED US BACK THE SAME DAY. WE SCHEDULED AN APPOINTMENT, AND THEY CALLED AHEAD TO LET US KNOW THEY WOULD BE A BIT LATER THAN ORIGINALLY PLANNED (NOT OUR USUAL EXPERIENCE WITH CONTRACTORS). STUART FOUND THE LEAK AND CAULKED IT IN A MATTER OF MINUTES. THE CHARGE WAS VERY LOW AND HE GAVE US A CASE OF CAULK IN CASE WE NEEDED TO REPAIR IT AGAIN. HE ALSO SPENT THE TIME TO DISCUSS FUTURE SIDING AND ROOFING IDEAS FOR US. OUR OVERALL EXPERIENCE WITH NYBERG WAS EXTREMELY POSITIVE. WE WOULD DEFINITELY USE THEM AGAIN FOR BIGGER JOBS.

THEY FINALLY FIXED A PROBLEM THAT OTHERS DID NOT. I CANNOT PRAISE NYBERG ENOUGH. THEY WELL REPRESENT THEIR ANGIE'S LIST REPUTATION.

THEY CAME OUT AND FIXED IT. BUT MORE IMPORTANTLY LEFT A MESSAGE THAT THEY WERE QUITE SURE THAT THEY GOT THE PROBLEM FIXED, BUT IF THE LEAK HAD NOT BE SOLVED I SHOULD NOT BE BASHFUL ABOUT CALLING THEM AND THEY WOULD COME OUT FOR NO CHARGE. EXCELLENT SERVICE. DEALT WELL WITH AN ELDERLY GENTLEMAN. WOULD HIGHLY RECOMMEND.

STUART NYBERG CAME OUT AND WAS KNOWLEDGEABLE AND PROFESSIONAL. HIS WORKERS CAME ON TIME; DID A GREAT JOB AND STUART DID A FOLLOW UP VISIT TO MAKE SURE EVERYTHING WAS OK.

MANY OF THE ROOFING COMPANIES WHO RESHINGLED MY NEIGHBORS' HAIL-DAMAGED HOMES WERE FROM OUT OF STATE. IN CASE OF A PROBLEM, THEY WOULD HAVE TROUBLE GETTING A RESPONSE MUCH LESS SATISFACTION. THE NYBERGS HAVE BEEN IN THE CHICAGO AREA FOR A LONG TIME AND DON'T PLAN ON LEAVING. PLUS THEY HAVE A GOOD RECORD AVAILABLE ON ANGIE'S LIST.

THEY ALSO ADDED SOME CAULKING TO A SECOND STORY WINDOW AT NO EXTRA COST.

WANTED TO HAVE THEM REPAIR A ROOF LEAK, BUT THEY NEVER RETURNED MY CALLS FOR AN ESTIMATE.

EVERYTHING WAS AS PROMISED. HE EVEN TOOK US UP THERE TO VIEW THE ROOF WHEN IT WAS COMPLETED. VERY IMPRESSIVE! THIS IS ONE OF THE BEST COMPANIES I HAVE EVER USED, FOR ANY SERVICE. (IF NOT THE BEST.)

STUART NYBERG VERY EASY TO WORK WITH. AIMS TO PLEASE.

THE ACTUAL COST FOR THIS JOB WAS $3,700. I PAID AN ADDITIONAL $750 FOR NEW GUTTERS, WHICH WERE INSTALLED BY A SUBCONTRACTOR. BOTH COMPANIES DID AN EXCELLENT JOB. BE SURE TO GET EVERYTHING IN WRITING ON THE PROPOSAL. AFTER I SIGNED THE CONTRACT, WE DISCUSSED AND AGREED TO INSTALL EXHAUST FAN OPENINGS FOR THE BATHROOM AND KITCHEN. BECAUSE WE BOTH NEGLECTED TO AMEND THE CONTRACT, IT WAS FORGOTTEN. HOWEVER, THE COMPANY NOT ONLY CAME BACK VERY QUICKLY TO INSTALL THE VENTS, BUT IN ADDITION, I WAS NOT CHARGED THE $30 FOR THE WORK.

VERY PROMPT AND COURTEOUS. GREAT WORK.