LAKE COOK EXTERIORS INC

AVOID AT ALL COSTS. Lake Cook Exteriors is a broker that employs installers of very poor skill level. We purchased three doors, main entry and two french exterior doors. The doors were damaged by LCE even before installation. LCE requests their products (doors etc) to ship to them from the manufacturer "broken down" so they can increase profits by prepping, painting and finishing themselves...which is extremely poor quality. The manufacturers that we contacted told us this is very unusual and certainly not the way the product is advertised. All of our doors had paint applied with a roller! Absolutely awful quality of work. The installation quality was even worse. Our door installation required two installers as per the factory and LCE sent one installer. The doors were damaged and installed incorrectly to the point of not even functioning properly. We now have doors that do not function properly and esthetically look terrible. We gave LCE the opportunity to fix everything and "make it right" but they refused. The owner of LCE, Bill Sheetz, told us that our doors were not damaged and installed correctly, in person, and then told us to have our handyman fix his mess. LCE denied the damage and poor install and in the same conversation told us to have "our guy" fix it which was quite startling. I really wish we would have known all of this prior to selecting LCE to purchase and install high end doors for our home. BEWARE!!!!

Quickly, professionally, and quality work

They did a great job on the gutters, although they are installed so tightly to the eave, it is difficult to clean them now. A year later, a couple gutter straps have disengaged from the gutter itself. I called to have them quote fixing the straps and give me a quote for leaf guards. They refused to come out because they only do the original installation. They do not come back out to support you as a customer even if you're happy paying. I find this surprising and obviously disappointing because now I need to find someone to come do this work, and I imagine, complain how the "last guys" didn't install things right. What a pain. My review went from really positive to very disappointing. It may seem like a small thing, but wouldn't you expect them to come back out to serve you as a customer?

Very well. Service was prompt and communication throughout the transaction was exceptional.

On 3/2/2020 my gutters were replaced by Lake Cook Exteriors. If you're in need of replacing your aged old gutters, I can assure you that you will NOT find anyone better than Lake Cook Exteriors. When you contact them for an estimate, they reply quickly. When you have questions, they are right there to answer them. The salesman, Don Tenuto, is easy to work with. He listens to you and is very accommodating. The installer, John, is THE BEST!!! He is very professional. He makes sure everything is PERFECT. He is a true craftsman of his trade. Every little detail does not get passed him. He shows up on time, works endlessly throughout the day until dark. Doesn't talk on his phone or take breaks. He IS a man of PRIDE in what he does and it shows. If you want the best, at an reasonable/fair price, look no further than Lake Cook Exterior. They also do siding, fascia, soffits to name a few. A well rounded company. [*** Link removed ***] located in Palatine. 847-991-9180

Don, the estimator, communicated throughout the bid and scheduling process. The crew was excellent. Showing care and craftsmanship. We won't know how well the new gutters do until the spring rains, but they look great. Definitely a reputable firm. Would recommend.

A total of four quotes were obtained for this work. While not the lowest cost, but very competitive, we were influenced by the positive reviews posted on-line. We were not disappointed. Don Tenuto served as the "point man" and delivered on every commitment made. Numerous improvement suggestions were offered over the former installation strategy and all were accepted. Lake Cook performed the work on the promised date and followed up the following day to ensure we were satisfied with the final product and that the clean up was acceptable. A really positive experience!

My experience with this company was wonderful. They rebuilt the fascia on my house, installed new gutters, oversized doin spouts and Bulldog gutter guards. Don and the team were knowledgeable and professional. They completed the the job and left nothing behind. I would definitely recommend Lake Cook Exteriors.

It went great. Don gave me an estimate and followed up with me multiple times to answer any questions. When the work started, it was done in one day.

Quick response from Don. Seems like fair price. Couple of weeks before installation. Good suggestions from Don, (sales and estimator). Installed today, very happy with product and installer (John). Wish I had purchased years ago, feel much more secure with the new gutters.

Lake Cook supplied multiple samples to choose from, so I could select the correct color for my gutters and down spouts. The leaf guard choice was of a matching color. For my roof, multiple choices were also supplied to select a match for my brick and new gutter system. All of the work was quickly done and expertly installed. After all work was done my property was cleaner than before the contractors had arrived!

Great! Installer was very thorough and cleaned up everything.

Lake Cook Exteriors is highly professional and their products/costs are very competitive. We sought 5 bids for this job and Lake Cook's bid provided the best overall value in terms of cost, quality of products offered, and overall company reputation. We purchased a whole-house gutter system as well as the Bulldog gutter leaf guards and are very happy with the work. Staff were highly professional and responsive to all inquiries. We will definitely use Lake Cook for future exterior renovations on our home!

Very easy to work with company. Got back to us on all details. Work done i n timely manner. Job done well . We are very happy with results.

This is actually the second time we have used Lake Cook Exteriors. They replaced downspouts on a rental property. That went so well we decided to hire them for a siding replacement for our primary home. From start to finish the process was flawless. Don, the salesman, was professional, prompt and kept us updated everyday. He explained the processes and helped us to make more informed choices on what we wanted for the final look of our home. Jack and Jerry, the installers were the real stars as they arrived early in the morning and didn't go home until dark. The April weather was freezing cold, but they worked each and every day without stopping. The one thing that I found very interesting was they didn't rip off the siding all at at once. I have seen companies do that in our neighborhood. They only took off what they felt they could complete in a day, The attention to detail was phenomenal. They even surrounded the electrical outlets and the water spickets. They cleaned up each day and the final clean up was well done. The house looks amazing.

Mr. Tenuto was extremely pleasant to speak with, understood the "pitch" issues, and was able to make appropriate recommendations. I highly recommend considering LAKE COOK EXTERIORS INC.

Don was absolutely great - so professional and very responsive; wonderful communication throughout the entire process; from my first phone call prior to the free estimate, his honest assessment of the work that should be done, through scheduling, and a visit while the crew was working ...and a follow up phone call once the work was complete. The crew were respectful and did a terrific job. Highly recommended.

Lots of questions were answered with a thoroughness that indicated complete knowledge of the product, installation procedures, and an understanding of the house's unique features. The estimate was carefully written and fully explained. My salesperson, Don, was on the job site every day and at the conclusion of the project. There were multiple phone contacts regarding scheduling, clarification of what to expect during each phase of the project, and checking my comfort level while the job was being completed. The installers were knowledgeable and displayed a fantastic work ethic. The job site was clean at the end of each day. When it was necessary, materials were carefully and safely stored on site. Knowledge of the installation process, quality of materials, and expertise was shown by each person employed by Lake Cook Exteriors. I am completely satisfied with the finished product.

Job went very well, gutters are pitched correctly and no more problems.

They were the only company out of 5 that gave me an quote within 3 days which surprised me. One other I received over a week later after a call and the other three I never received a written complete estimate. Lake Cook sells a good product and installed the windows and doors just like they have been installed by the builder.

Excellent work. Don was very responsive to all inquiries. Work crew arrived when expected and completed the job in about 6 hours. They asked questions as needed to make sure we would be satisfied. They cleaned up thoroughly after completing the job. We're very pleased with the job they did.

I submitted a request for some follow up work and never really got it addressed, but then they didn?t come out to do the work in the first place. Pricing is okay, make sure there is a good communication established beforehand. A worker left cigarette butts in my front yard and some screws and nails. They didn?t do a proper job in cleaning that up. They shouldn?t have let that guy smoke in the front yard, and in someone?s property at the end of the day. I don't need the follow up now.

They came on time and did the whole job quickly. Looks great and will improve leaf cleaning. Bigger downspouts!

He arrived on the specified time slot. Very professional, worked on the project with no breaks. Finished before expected. The finished project was exactly as I envisioned it when discussed during the initial contact. Would certainly hire again.

Well - they even tacked up some facia that was loose and we had not noticed. I see leaves sitting atop rather than in our gutters right now. We would be cleaning our gutters multiple times a year so our payback time is pretty quick!