AMERICAN DECK BUILDERS INC

Mike, John, Andy - everyone we worked with was great! Very professional and responsive to all our questions, concerns and even changes. We were coordinating the deck installation with a new patio door and they made sure the enough progress was made on the deck as to not delay the installation of the door. Starting to early in the season we ran into weather delays but as soon as the weather cooperated they were back at the house. GREAT COMPANY!!!!

The actual work was fine, His lack of communications was terrible! Never returned calls. One appointment was made in stone and he was a no show and did not call. He blamed the weather which was limiting but the majority of work (building the flow boxes was done in the shop). Also had personnel problems, I live in Palatine and he is based out of Palatine but the closeness was no advantage. His refusal to return calls and keep us posted was totally unacceptable

No one called back

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Things went very well. We were very pleased.

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American Deck Builders tore down our old deck, hauled it away, installed proper support for the new deck and built a new 2-level deck for us. Mike was great and also offered some design assistance as well. They took care of all permit work with the Village. Great experience. Would recommend them to everyone.

They removed a small concrete patio, perhaps 8'x 8' and replaced with approximately a 14' x 12'. Unfortunately, the new patio settled within a few months. After reviewing the determined water had gotten under the concrete near the air conditioner. They agreed to cut out a re-pour that section about 6'x 4'. We had the air conditioner removed, they poured the concrete and we had the conditioner re-installed. This time they poured the section about 1" higher than the rest of the patio creating a tripping hazzard. Their solution was to grind the concrete along the edge of the high section which helped reduce tripping but looked terrible. Their next solution was to coat the whole patio with a concrete topping. Although they taped plastic to cover the house and wood railing it stuck to the siding. After several calls they came out and cleaned the siding. Within 1 year the topping is peeling off. When I discussed taking them to court I was informed I could. They would declare bankruptcy and have to open under a different name. We reviewed their references, went to the homes and talked with the customers and they had done a good job. They blamed an inexperienced foreman and said he no longer works for the company. By far this is the worst experience we have had with a company.

Vinyl deck on my home is about 10 years old. Original boards were hollow and started to warp and crack. Contacted original deck manufacturer who provided me a recommended contractor and contacted Mike and estimates were pretty close. Mike's level of knowledge and vision for improvements made it a pretty easy decision. The deck looks better than it did when it was first put in and the warranty MIke provided makes it all the better.

The design work was beautiful. We needed a ramp incorporated into the deck and he was very cooperative, and worked really hard to give us a finished product that was exactly what I wanted. Mike was very pleasant to work with. He put in a lot of time with getting the building permits and was very flexible throughout the project.

Mike was very knowledgeable and was good on his word for everything he said he would do. The job was completed on time, for the price he quoted us and the plans that we agreed on. He communicated with us throughout the whole process so we always knew what was going on. There were no surprises. There were a couple of small problem areas and he took care of those too. The deck looks better than we had expected it to.

They were the most honest and knowledgeable of all the deck companies. The price was very reasonable.

I spoke with Bob, who said he'd service my area, and that he was Illinois' #1 Trex installer. We set up an appointment time for the following week, about 8 days out (a bit longer than other firms). The day of the appointment, he never showed. I left a voicemail that afternoon, and it was not returned either. Considering the economy, I'd figure most construction firms would want your business. Not the case here. A waste of my time. Avoid this company.

American Deck Builders, Inc. were very professional. They came right on time and there were no delays. Cory was our contact person and supervisor and he was so helpful and knowledgeable. They were totally responsive. The deck is incredibly sturdy.