Sunco Pools Inc

We were told we were the third pool they were constructing for the season. Due to the heavy rains, he was behind schedule by over a month. They seem to be a small outfit, portraying themselves as larger than they are. He was always blaming someone or something for delays. We consistently were told about his own personal issues, i.e., having a party so too busy to work on something, etc. With all of the delays, no one came to check on the state of the water which became smelly and incredibly dirty. It was so dirty that it was green. The owner admitted to us that that should never have happened. Mistakes were made with the stamped concrete deck relative to the color, as well as workmanship, which then forced us to reconsider the tile that goes around the top portion of the pool. They used the wrong concrete color and release, and did not own up to it. We discovered the bags of concrete in the garbage on our own. To date, the concrete is chipping, and the rough edges and tape around the drains and other vents still remain. They also damaged it when they were installing the cover for winterizing the pool, which they also left dirty before they closed it. (We were assured by the owner that it would be cleaned first.) They did not properly grade the surrounding area, which we had to engage our landscaper for that work. Huge rocks and debris were left in the dirt, thus incorporated into the soil and clay when they were grading. The rope lighting around the rim of the pool is still not secured properly. Due to the lateness of the season (they did not finish the actual pool until mid August), we discussed having the appropriate corrections, i.e. concrete issues, made at the beginning of the season. They did not adhere to the agreement, nor did they follow through with all appropriate steps for opening a pool. They did not check the equipment, namely the heater and pump, both of which had become inoperable. To date, the heater, which needs a new wiring harness, is still not working. Because they did not clean the pool prior to closing, mold grew in the tile grout, which we cannot get rid of. As a result, we pulled back our $475 pool opening fee, since they have been unresponsive and are only focused on building pools, not servicing their work. Their concrete contractor refuses to handle the concrete issues, nor stand by their work, and our texts, emails and phone calls to the owner of Sunco go unanswered. He has not turned over warranty paperwork for the fiberglass insert, and the the fiberglass pool company is also unresponsive. When confronted with these issues, two of the times we actually did get to speak with him, he was extremely rude and unprofessional. He seems completely uninterested in finishing the job. Considering the amount of money we paid, and the fact that he would show up on our doorstep without notice looking for checks, one would think that he would honor the contract and the work.