About us
Business highlights
21 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesEmergency Services
YesAccepted payment methods
Photos of past projects
Reviews
5.018 Reviews
Showing 1-18 of 18 reviews
Jennifer P.
08/2016
locksmith
 + -1 moreService was wonderful. Communication was excellent. Locksmith that came out was knowledgeable and quick.
Description of Work: 3 locks re-keyed for new home and new lock installed
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Yes, I recommend this pro
$150
Tom J.
05/2016
locksmith
 + -1 moreunknown
Description of Work: Excellent! I chose to use an Angies list recommendation because I was new to the area and it was the perfect choice.
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Maria D.
03/2016
locksmith
 + -1 moreOnce the replacement lock was located and arrived (special order), it was installed quickly and everything works great now.
Description of Work: Citadel replaced a three-point lock on our clubhouse door.
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Yes, I recommend this pro
$625
ANGELA W.
02/2016
locksmith, doors
 + 0 moreunknown
Description of Work: Fix front door lock
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Yes, I recommend this pro
$129
Lisa H.
01/2016
locksmith
 + -1 moreVery professional, arrived timely, changed they keying on locks on two doors (4 locks) and made extra keys for the new keying.
Description of Work: Changed keying on existing locks
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Yes, I recommend this pro
$100
Jayne D.
01/2016
doors, locksmith
 + 0 moreThe locksmith was excellent and knew exactly what to do.
Description of Work: Make new keys for front door and fix lock.
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Yes, I recommend this pro
$100
Monica K.
12/2015
locksmith
 + -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Jeanette H.
06/2015
locksmith
 + -1 moreunknown
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Yes, I recommend this pro
John P.
03/2015
locksmith
 + -1 moreThe owner was extremely responsive to my question from the first day (response in minutes via email) to the day the actual service was performed. A company with good old fashion customer service at a very reasonable price. Citadel has replied so quickly to each and every email, they have great customer skills, and technical capabilities. Beyond courteous.......I would highly recommend this company to anyone. Great service, an awesome experience!!
Description of Work: 7 Locks were re-keyed in my home.
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Yes, I recommend this pro
$214
Valerie V.
03/2015
locksmith
 + -1 moreMike came early got it done in record time. He was prompt, efficient, and friendly
Description of Work: They changed all the locks in my new house.
| Rating Category | Rating out of 5 |
|---|---|
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Yes, I recommend this pro
$170
Response from Citadel Lock & Security Company
Walt W.
12/2014
locksmith
 + -1 moreunknown
Description of Work: Changed out two dead bolt locks .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$99
Craig K.
12/2014
locksmith
 + -1 moreAll went very well. On time, very courteous & professional.
Description of Work: Rekeyed 4 locks
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$99
Lynne N.
09/2014
locksmith
 + -1 moreNobody called me back to schedule an appointment so I am going to seach for someone else.
Description of Work: Nothing. I called them, told their office where I lived and that I needed to have some locks changed. They quoted me prices which seemed reasonable but then nobody ever called me back to schedule an appointment.
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$140
Jeffrey H.
06/2014
locksmith
 + -1 moreExchanged emails over the weekend and a technician arrived at 8:30 am on Monday morning. Work was completed within about an hour. The technician informed me of progress and what exactly he was doing and how long it would take. He did a quick, efficient job.
Description of Work: Changed lock on 4 doors. Three with the same key and a 4th outer door to the garage with a separate key.
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Yes, I recommend this pro
$200
Stephanie N.
04/2014
locksmith
 + -1 moreUtmost professional from initial phone call to handing over my new set of keys. I was very comfortable allowing Mike into my home. He comes in a Citadel-marked vehicle, wearing a uniform and is not some random call center dispatched sub-contractor with no commercial vehicle, no id and in street clothes. Mike was able to re-key all four locks (locks I did not have the keys for) on the same key. I had been told by a previous locksmith, it was not possible to re-key them and it would cost me a minimum $400 to change the locks and they would not all be keyed the same. Mike was not only able to re-key all the locks the same but for less that any other quote I found.
Description of Work: Re-keyed four locks.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$137
Linda C.
05/2013
locksmith
 + -1 moreThey were very good. The staff was very friendly and nice. They had to make three special trips for me because of the type of lock.
Description of Work: Citadel Lock and Security Company came out and replaced our front door lock and deadbolt and re-keyed the garage door.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$450
Mark J.
09/2012
locksmith
 + -1 moreThey came out quickly and did a good job.
Description of Work: I had some locks changed and fixed some deadbolts.
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Yes, I recommend this pro
Duane P.
01/2011
locksmith
 + -1 moreThey came out very quickly. They were professional and provided service as quoted on the telephone.
Description of Work: Changing of lock cylinders in all keyed entrances to home
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Yes, I recommend this pro
$176
Contact information
105 Theodore St H, Oswego, IL 60543
http://www.citadellock.comService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMLicensing
Insured
Licensed*
Trade License Number
192-000260
Trade License Locale
IL.
Trade License Authority
Department of Professional Regulation
Trade License Expiration
05/31/2017
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Locksmiths,
Doors
FAQ
Citadel Lock & Security Company is currently rated 5 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Citadel Lock & Security Company accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Citadel Lock & Security Company offers free project estimates.
No, Citadel Lock & Security Company does not offer eco-friendly accreditations.
No, Citadel Lock & Security Company does not offer a senior discount.
Yes, Citadel Lock & Security Company offers emergency services.
No, Citadel Lock & Security Company does not offer warranties.
Citadel Lock & Security Company offers the following services: Commercial and residential locksmith services, master key systems, access control, key restricted products, installation of doors & frames, hardware, padlocks, and keyless entry hardware
Automative Services
Contact information
105 Theodore St H, Oswego, IL 60543
http://www.citadellock.comService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PM