About us
Business highlights
50 years of trusted experience
Services we offer
Amenities
Free Estimates
YesSenior Discount
5%
Accepted payment methods
Reviews
4.516 Reviews
Showing 1-16 of 16 reviews
Henry P.
08/2022
carpet installation, hardwood floor
+ 0 moreWe had a very professional team come out to our condo to have flooring installed. No problems what so ever. Everything was done professionally from tearing up old carpeting to tearing up old linoleum floors. I tell you these guys are on the mark. GREAT JOB to the crew that worked on our floors. THANK YOU !!!! You can’t find service like this anywhere !!!!
Description of Work: Laminated flooring
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Yes, I recommend this pro
More L.
05/2020
carpet installation
+ -1 moreIt was easy to work with Sherlock's. Don, the sales advisor, was knowledgeable and kept us informed of dates after we picked out our carpet. The installation went smoothly. Everything turned out great.
Description of Work: installed carpet on stairs, in hall and closet
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Yes, I recommend this pro
$900
Response from Sherlock's Carpet & Tile
Joan M.
08/2014
carpet installation, flooring contractor
+ 0 moreIt went very well. They did a great job. Move furniture with great care and concern of my belongings.Tom was my advisor and he did a Great job-help me with all my color choices and which carpet was best for my room. Thanks Tom.
Description of Work: Installed new carpet in master bedroom.
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Yes, I recommend this pro
Susan K.
07/2014
carpet installation, flooring contractor, interior designers
+ 1 mores. She left us with a detailed estimate. I would definitely recommend this company.
Description of Work: Although we ended up using a different provider due to timing issues, I would like to take this opportunity to commend this company and their representative Joan for their service. She came out to measure for carpeting and was extremely thorough. She brought some samples knowing that we were staging for selling purpose.
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Yes, I recommend this pro
Linda W.
03/2014
carpet installation, ceramic tile
+ 0 moreN/A
Description of Work: Joan McCall helped me design the most beautiful backsplash for my new kitchen, everyone loves it! Mike, the installer, did a wonderful job, as did his helper, very professional and helpful with suggestions on care, etc. I would recommend Sherlock's to anyone who needs their services.
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Yes, I recommend this pro
Linda W.
03/2014
carpet installation
+ -1 more.
Description of Work: Joan McCall helped me design the most beautiful backsplash for my new kitchen, everyone loves it! Mike, the installer, did a wonderful job, as did his helper, very professional and helpful with suggestions on care, etc. I would recommend Sherlock's to anyone who needs their services.
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Yes, I recommend this pro
Jean M.
06/2013
carpet installation, ceramic tile, flooring contractor
+ 1 moreOverall it was okay. The person I got to work with is a personal recommendation of a friend. I was crazy about the wood installer but the end result seems to be fine. The tile guy was here first and had to take quarter rounds out to take the tiles down and damaged some of the quarter round but just put it back because that was all he was supposed to do. But when the wood guy came, I already talked to my representative at the company and said that I want to have this quarter round fixed and said that they could do that. Then he talked to the wood guy and he was kind of resistant about getting it done and then he agreed. Then I realized that he hadn't addressed it, he just painted over it. There is still a piece of scratch there and I can see the crack. The wood guy also opened up a box of wood that he didn't have to open so there was a question for a while whether I could get a refund for it because he didn't use any of the wood. And I ended up getting the refund so that's a positive. Overall, I am happy with the way things worked out. It was okay. Considering all the things that can go on, the guy did okay.
Description of Work: Sherlock's Carpet & Tile installed a new carpet, took out tiles and installed a wood floor.
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Yes, I recommend this pro
$7,000
Susan L.
02/2012
carpet installation, flooring contractor
+ 0 moreI was assisted by John Trela, sales adviser at the Orland Park store. As I was looking for carpeting that would not show dirt patterns and would stand up to a jumpy Jack Russell, I needed someone who could steer me in the right direction. Mr. Trela was happy to do that and I selected carpeting, albeit a remnant, that was not only high quality but reasonably priced. Installation was a breeze. Two installers came out, moved my furniture, cleaned the underlayment and installed new padding and carpet. I could not be more pleased with their work. NO fibers left behind, no wrinkles and they vacuumed before they left. All this in about 2 hrs. It is not often that I received attentive service from start to finish no matter what I pay. They were GREAT! Previously, I had priced carpeting in all of the 'big box stores' and confirmed my suspicions. You can buy basically the same products, but do not expect knowledge and service. Sherlock's delivered on the great carpeting and on the great service.
Description of Work: After scouring the southwest suburbs I returned to Sherlock's for carpeting as I had used them years ago. They were able to beat everyone else' price and did not pressure me one way or other. All I needed was one room of carpeting and by purchasing from Sherlock I saved approximately 300.00 over the competition.
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Yes, I recommend this pro
$850
Doc F.
06/2011
countertops
+ -1 moreFound out after the fact that the job was extremely over priced. Sub-contractors (Stanley Marble and Glass) did a great job, but could have avoided the middle man and saved lots of cash. Poor responsiveness by phone or email.
Description of Work: Installation of granite kitchen counter top.
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$4,000
Emily S.
05/2011
carpet installation
+ -1 moreSaleswoman asked how much we could spend and took us to one product said we would love it. I asked specifically about foot prints and vacuum marks. She said any carpet would show a few footprints or vacuum marks and this would be no different. After my 60+ years on this earth I already knew this. WOW! - This Karastan product is horrible. I was lied to about the product or she had never seen it installed. The night it was installed I cried so hard - I called the store immediately and the owner came over the next morning. He admitted to me that there have been other complaints, which he now denies. This story is so long I can't even type it out. I'm out $5000 and he says it's my fault - I think his salespeople should know their products and their clients before selling. Saleswoman came out to my house and said " It's liking walking on sand". Owner will replace, but they have no other product in the store with the same color or a texture suitable. He refuses to put another Smartstand product in my house. I have been told that my warranty covers all Mohawk products - I was not offered this possibility - only Karastan. So this owner pockets my money and I give his carpet to charity. After many meetings, my being berated and chastised, I'm moving on and cutting my losses. He will say that I had the sample and there is nothing wrong with the product. I loved the color and the feel - but I can't live with every mark showing up and that should have been explained to me. I don't know if there is a defect, but I need some type of satisfaction for my loss. Stay away from this business and Karastan - especially the 'Essential Living' line which he says is their best selling. No one could live with his and be happy - especially in a living room or dining room. I don't want anyone else to have to endure and go through the misery I have gone through. Buyer Beware! Do business elsewhere! PLEASE!
Description of Work: I recently did some business with Sherlocks Carpet and Tile in Orland Park, Il My experience is to stay away from this company. It has been a nightmare for me and my husband. We were totally misled about the product. I specifically asked about foot prints and vacuum marks..This is horrendous! Other carpet dealers have been in my house and are dumbfounded (is that a word?) by the appearance. Our $5000 Carpet was installed in late March 2011. It is the worst I've ever seen. The owner will not refund any of my money and cannot replace with a suitable color to match the painting I just spent a lot of money on also. His sales people do not know their products. He will not offer any kind of refund. Beware of Marty Sherlock - he is a bully and takes you into his office if you are dissatisfied with his product - closes the door and then berates and yells at you - if you do business with him - make sure you have someone with you as a witness. My advice is to do business with a different carpet or flooring company who knows what they are talking about. Communication has been terrible - that's why it is May and this has been going on since late February (purchase date 2-28-11). This has been my worst experience ever - my carpet will be given to charity or a needy family who does not care about footprints, vacuum welts, toe prints, or the ability to vacuum. You cannot vacuum the 'Essential Living' Karastan product. I have taken a large remnant to the local Oreck and Kirby dealer as well as Sears. I've tried my Hoover and my neighbors Bissel. My Dyson just ate it up! They lied to me and took my $5000 with no product in the same color to replace it with under the Customer Satisfaction Warranty, and my understanding is that the 90 day Satisfaction Warranty covers all Mohawk products. I do not want a carpet with a yellow, grey or green undertone. Mohawk products were not offered to me as an option. I just lost $5000 on this company - Do business elsewhere!
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$4,977
Response from Sherlock's Carpet & Tile
Carol H.
09/2010
carpet installation, flooring contractor
+ 0 moreVery well.
Description of Work: We purchased and had installed new carpeting for our family room and master bedroom.
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Yes, I recommend this pro
$2,500
nancy F.
05/2010
flooring contractor, hardwood floor
+ 0 moreThey were slow to return calls and had trouble pricing - They kept saying the item was new one gentlman played solitaire the whole time we were shopping
Description of Work: Had trouble getting estimates or help of any kind
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Nancy L.
09/2009
flooring contractor
+ -1 moreI had ripped up all old carpet off our stairs and upper landing in preparation for installing oak. Previous builder clear coated the oak stricngers AFTER the installation of the original carpet, so there's additional work for me to have to sand down the straingers and re-clear coat after the new oak is installed! WHO DOES THAT? In any case, I chose Sherlock from reading some reviews and their proximity to my residence. I visited the store for the first time near the end of July. From the moment I walked in to Sherlock's store and spoke with Joan McCall I was impressed. We hit it off immediately and she was so helpful and knowledgable in helping us make a choice for our stairs. She came out that same Sunday afternoon, on her way home from work, to take measurements of our stairs and sketch up a plan for estimating costs. She was funny and engaging and it was very enjoyable to speak with her. My background is in design and architecture so it was nice that we were on common ground and had a natural rapport. We'd taken home 2 color samples of the oak we were contemplating. By the time she came to measure we'd already made our color choice. A week later we placed the order and installation started on August 10 lasting 2 days. Scott and Tom were fabulous and engaging as well. If I had a question they would answer it. If I wanted to stand and watch they were OK with that too! They fixed the squeak on the stairs that was almost as exciting as the installation of the oak itself! They showed up when they said they would and cleaned up before they left. I can not begin to say how enjoyable the experience was from beginning to end, other than to say it twice! The process was painless and I would and will definitely go back for future projects.
Description of Work: New Oak installed on stairs and upper landing.
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Yes, I recommend this pro
$3,000
KATHLEEN D.
08/2006
hardwood floor
+ -1 moreThe poor installation by the original sub-contractor was the single bad part of this experience and only one component of the ''overall experience'', tho it caused such a massive problem and subsequent delays that it's difficult to separate it out from the otherwise positive components. Once the flooring had been installed (and damaged), there was no perfect solution. Sherlock's immediately assured me that they would back their installation guarantee, allowed me to choose between the various options (including replacement), and worked with me to make it right. Aside from the original installer (who they no longer use), everyone I worked with (sales advisor Kim Deloriea, customer service representative Tim Kay, Churlin Flooring) was great. I cannot ding this company because of one bad sub-contractor. If it weren't for him, I would rate this company A's across the board. I found a company with exceptional customer service, and I would use them again.
Description of Work: Purchase and installation of pre-finished hardwood (oak) flooring for 2 rooms (total of 500 sq. ft), 3 oak floor vents, 100 linear ft. of shoe molding, and 3 oak thresholds. This company uses sub-contractors to install hardwood flooring. The original sub-contractor (Tim Mead) damaged the finish on more than 70 boards when he installed the flooring. Without any argument, Sherlock's sent another sub-contractor (Churlin Flooring) to repair or replace the flooring, at my option. Since the flooring was already nailed into my subfloors, the planks had been spaced properly, and ''only'' the finish had been damaged, I ended up having Churlin's refinish the new pre-finished floors. In the end, the floors look as good as the original flooring should have, but the manufacturer's 25-year warranty on the finish was voided.
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Yes, I recommend this pro
$4,740
Barbara V.
04/2004
carpet installation
+ -1 moreSALESPERSON WAS VERY HELPFUL, STRAIGHT FORWARD WITH INFORMATION, AND ESTIMATES. THE PRICE WAS REASONABLE WHICH ALLOWED ME TO PURCHASE A HIGHER GRADE CARPET THAN I ORIGINALLY PLANNED. THE INSTALLERS WERE ON TIME, POLITE, AND DID A GOOD JOB. I WOULD DEFINITELY USE THIS COMPANY AGAIN AND WILL RECOMMEND THEM TO OTHERS.
Description of Work: PURCHASED AND HAD CARPET INSTALLED IN A DIFFICULT LOFT AREA AND 3 BEDROOMS WITH WALK-IN CLOSETS.
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Yes, I recommend this pro
$3,200
RICK & MELYNDA B.
06/2002
flooring contractor
+ -1 moreTHE SALES GIRL WAS PERSISTENT IN CALLING TO MAKE THE SALE , EVEN WHEN WE ASKED HER NOT TOO. SHE DID NOT NOTIFY US THAT OUR TILE WAS IN ONCE ORDERED....I HAD TO CALL AND INQUIRE..BUT THE INSTALLER IS GREAT, FRIENDLY AND DOING A GREAT JOB.
Description of Work: REMOVING OLD VINYL FLOORS FROM 3 BATHS AND LAUNDRY ROOM, REPLACING SUB-FLOORS AND INSTALLING NEW VINYL.
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Yes, I recommend this pro
$1,660.17
Contact information
7110 West 157th Street, Orland Park, IL 60462
www.sherlockscarpet.comService hours
Sunday:
11:00 AM - 5:00 PMMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 8:00 PMWednesday:
9:00 AM - 8:00 PMThursday:
9:00 AM - 8:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
10:00 AM - 5:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Interior Design and Decorating,
Countertops and Backsplashes,
Kitchen and Bath Remodeling,
Marble and Granite,
General Remodeling
FAQ
Sherlock's Carpet & Tile is currently rated 4.5 overall out of 5.
Sunday: 11:00 AM - 5:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 5:00 PM
Sherlock's Carpet & Tile accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Sherlock's Carpet & Tile offers free project estimates.
No, Sherlock's Carpet & Tile does not offer eco-friendly accreditations.
No, Sherlock's Carpet & Tile does not offer a senior discount.
No, Sherlock's Carpet & Tile does not offer emergency services.
No, Sherlock's Carpet & Tile does not offer warranties.
Sherlock's Carpet & Tile offers the following services: CARPETS. RUGS. WOOD FLOORING. CERAMIC TILE. LAMINATE FLOORING. VINYL FLOORING. NATURAL STONE. GRANITE. GLASS TILE. DESIGN SERVICES.
Contact information
7110 West 157th Street, Orland Park, IL 60462
www.sherlockscarpet.comService hours
Sunday:
11:00 AM - 5:00 PMMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 8:00 PMWednesday:
9:00 AM - 8:00 PMThursday:
9:00 AM - 8:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
10:00 AM - 5:00 PM