DOOR & WINDOW SUPER STORE

unknown

A couple of years ago, I purchased new windows and a storm door for my home from Door & Window Superstore. A couple of weeks ago I noticed that one of the windows had water dripping from the trim. As the window was on the second floor, I opted to have Door & Window Super Store come out and perform the necessary repair. As it was a "minimum charge" job I asked to have my storm door, which was also installed by Door & Window, repaired as it was out of square and not sealing properly. After numerous phone calls, which I was told they were moving their office and couldn't schedule the repair, a date was set. The repairman was to be at my home on Monday, Jan. 27th. I waited at my home the entire day and finally received a phone call that evening. He explained that the weather was too bad to work and wanted to re-schedule. I agreed to Jan. 30th. The repairman showed up two hours late and after some conversation I learned that he was a sub-contractor for Door & Window, doing business as "Rock Solid Installations". The caulk above the window had failed, and rather than removing all the caulk and putting in new, he simply put some caulk on his finger and applied it to the failed area.The storm door repair was even worse. After looking at the door the repairman said that he would have to remove the outside trim to properly correct the square and that he would probably damage the trim as the caulk originally used was "nuclear caulk" and difficult, if not impossible to remove. His suggestion was to install an additional piece of weather stripping, which wouldn't eliminate the air leak, but would improve it. I reluctantly agreed. He went to the local home improvement store and returned four hours later with the weather stripping. Instead of using sheet metal screws he used nails, which were too long for the application and as a solution, he simply bent the nails over. Though he explained what had happened, he made no effort to correct the shoddy repair when I voiced my displeasure. Within two hours after his leaving two of the five nails had fallen out, leaving the weather stripping barely in place.