Just In Time Plumbing

Sales experience was wonderful. (always is, isn't it?) After that, the rest was downhill. Work couldn't be done in one day as promised at onset. Duct cleaning had to be done before installation. The office couldn't tell me what I needed to do before cleaning which caused me to scramble to empty a bookcase once they were here to access a register. Left debris around some registers. Then came the rains that caused problems the next day so the promised two people couldn't show up, only one. Work went into a third day and tech promised would return on Monday. I got up at 4:00AM to make sure I would be at home to let them in on Monday. They never showed up at all. Office said they shouldn't have committed to Monday return and return couldn't be scheduled at all that week due to service calls from rain. Perhaps they overcommitted themselves, but could have at least called to say they weren't going to make it. They finally returned two weeks from initial install (time and day that I agreed to) to install the AC. I would have understood necessary delays due to troubles caused by inordinate amount of rain received, but was flabbergasted at the absolute disregard for communication to set my expectations. I got a good product at what I believe was a fair price, but the overall (lack of) professionalism of the technicians and the office staff really soured me on the company.

After a big rain I noticed I had standing water in my finished basement. I called Bob at Just in Time Plumbing for guidance on how to take care of the situation. He explained to me that I probably had a bigger problem than I initially thought so I had him come out to remove the water and then evaluate my plumbing system to prevent future problems. We set an appointment and Bob came out on time and was very nice and funny. He first removed the standing water from my basement and then he evaluated my plumbing system. He clearly explained to me the current condition of my system and the reasons I was having water backup. He then provided me with a couple of options and the associated cost so I could make an informed decision. He did not try to "sell" me on anything I didn't need and he let me make the decision on the direction I wanted to go. We set an appointment to start the project and it was nice that he showed up on time and was ready to start the project. All though the project he kept me informed of what he was doing and how it was going. His communication with me was exceptional. His crew was nice and they cleaned up after they were done with the project. Bob has stayed in contact with me to make sure everything is working as it should. I highly recommend Bob and his company. He goes above and beyond to make a stressful and expensive situation as painless as possible.