HOUSE OF HEAT

Description of Work: I've used House of Heat for the last two years for my furnace and a/c tuneups. After I got my air conditioning tune up in May, I heard a rattling noise whenever the air turned on and off. I called House of Heat, and they sent someone over. He determined that the technician who had done the work last time didn't install something correctly, so he apologized and fixed it, and didn't charge me for the extra trip.

Description of Work: Tune-up and check of furnace and central air conditioning. No repairs needed. |House of Heat has made repairs in the past. Their repairs were effective .... |no need for a repeat call. The repairmen are personable and responsive. |

Description of Work: I made two separate appointments to have my furnace inspected and they were unable to come in a timely fashion either time. They were more than two hours late the first time so I called to reschedule. The second time I scheduled the first appointment in the morning. I called an hour and a half after the promised time and the dispatcher was unable to estimate the time of arrival.

Description of Work: My two boilers were inspected and tuned up. the service was good, as I checked on all of the above.

Description of Work: I was so impressed by House of Heat. My air conditioning had stopped working. I received a call back within 20 minutes of posting a request in Angies List. Then the service person came before1:00 that afternoon and fixed the problem. Not only was he punctual and professional, he also provided informaiton on maintenance of my system, without trying to sell anything. I will definitely call them again!

Description of Work: Called house of heat to do a check/clean of the furnace. During the inpsection the contractor found an issue with the gas valve and replaced it.

Description of Work: We called House of Heat last year when our air conditioning was not working and the company charged our unit with freon. Two weeks ago the air conditioning stopped working again (with the unit freezing) and we again called House of Heat. When the technician came out, we specifically asked he check the unit for leaks. He assured us there were none and he charged the unit. Five days later, the unit stopped working. The technician who came out said the inside unit was leaking in four places, after only 10 minutes of testing. He never looked at the condenser. We said we had specifically requested the unit be tested for leaks the previous week to which the House of Heat technician replied, "I wasn't the one who was out here last week." He suggested we would need to replace the unit, which is only six years old. We then called another service provider (whose name we obtained from Angie's list and a friend also personally recommended.) This provider was extremely responsive. The service technician spent four hours testing the system. He drained the entire system, then pressurized it with nitrogen and ran a full leak diagnostic. The technician found a leak at the connection to the condenser, but no leaks at the inside unit. The new company's technician repaired the leak, retested the system to make sure it remained pressurized, and we have not had a problem since. We have been trying to get a someone senior at House of Heat to return our calls as we are requesting a full refund. We were deeply disappointed by the company's service technicians, professionalism, and customer service and would strongly recommend no one use this provider.

Description of Work: Made appointment with them the previous week and explained in detail what the problem was (that the pressure relief valves were leaking on two furnaces and needed to be replaced...and that I also wanted them to check and adjust the pressure in the expansion tanks and adjust if necessary). I also explained that I also needed an annual cleaning for each of them. They told me that someone would be there on 4/14 between 10 and 10:30. At 11a.m on 4/14 no one had yet to show up or even bother to call...so I called them. About 40 minutes later Marty showed up without even an apology. I had to explain to him all of the above and he told me that he didn't have time to clean anything. He only fixed one of the furnaces, and even argued with me about that. He could have done both, instead, I lost a day of work and I will have to take off another day to get the rest of the work done. The other furnace is still leaking and I have been emptying out 5 gallon buckets everyday because I cannot afford to take off another day right now. Marty was also a macho jerk! I am a woman but I am very handy. When he told me how much the pressure relief valve would cost, I asked him if it was manufactured by the furnace company or if it was after market. He told me it was after market. I told him that I could buy it from the furnace manufacturer for 28.50 myself and he wanted to charge me twice that amount. He got smart alecky with me and said, "Well, do you have the part?" I said no. So he went back to the shop and brought back only one valve. I needed two. He said he'd have to do it another time. He also acted like I just called that day when, in fact, I had scheduled the appointment the previous week. The right hand doesn't know what the left hand is doing. I chose this company because it looked like it had good marks and it had a lot of reports. I see now that choosing someone based on the number of reports can be misleading. I feel sorry for the other chumps who got work done from these crooks who take advantage of women, people who don't know much about furnaces, and who have no respect for people's time and money.

Description of Work: I have used them this time and in the past to service my A/C and boiler. They are great. Responsive and fairly priced. Would use them again in a second.

Description of Work: New boiler.

Description of Work: BOILER AND WATER HEATER CHECKED AND MAINTAINED

Description of Work: REQUESTED TO FIX FURNACE