Express Maid

went well, courteous, complete and sensitive people

It was okay. I purchased 4 hours and the cleaners thought it was 5 hours so ended up having to pay extra. Next time will confirm up front.

Great! Veronica and Mariana were cheerful and efficient. They got work done and did whatever else extra was requested in the given time frame

I am very pleased with this service and have this cleaning done on a weekly basis. The ladies are trustworthy and professional in all their work.

It went very well- work efficiently and effectively.

Never happened. Did not answer my return call or my email. I WANT MY MONEY BACK WHICH I PAID IN ADVANCE!

I was very happy with Katharina. She did a very good job. I will have her now every second week.

Good. The cleaner did a good job but had some strange rules that she wouldn't clean certain things. After quick call to the coordinator that was cleared up though.

They did a great job ! Very pleased.

They had to cancel the first appointment due to worker car trouble. They arrived on time for the rescheduled appointment. They cleaned all the rooms I asked them to and followed my directions to not touch my desks. They figured that they needed a little more time than my deal included, and I paid them for the extra time. The cleaning was done well except that they tended to leave more water on the hardwood floors than I would have liked. One member of the team was overly chatty.

We are pleased with them and continue to hire them on a regular basis

House spotlessly cleaned. I've written complete descriptions twice and had them not received by your site.

Great.There were two. They were a little late but they called me to let me know. I have a lot of glass that needed cleaning and they did an outstanding job..

My wife and I visited the unit the next day to find it barely cleaned. We found nothing to be dusted which included fans, blinds, kitchen cabinets, bathroom shelves, and floors. The kitchen appliances where left untouched and covered in grime. In particular, the stove was left untouched, which you could imagine, is a disaster for incoming new tenants. We had work done in the bathroom that included sanding and painting, unfortunately found that express maid didn't touch a thing. We found paint spots on the tub and leftover shampoo and residue on the tiles. We only had a few minutes to spare to somewhat clean the unit before handing the keys to the new tenants. We contacted the owner to explain our concern which also included emailing him photographs of the condition of the unit. The conversation ended with the owner looking into the problem. At this point we had not been charged. A few days later, we charged for four hours of cleaning with no explanation from the owner. Since then, we have contacted express maid with no response. This is a nightmare - DO NOT use this company for cleaning services. Please look at the pictures.

I purchased the deal via Angies., May 25. Gary called a couple days later I think to schedule service. I was travelling a lot and so we played phone tag for a bit and finally we were able to get hold of each other, end of June. He scheduled the service for me for July 3, 2017. On that day a lady came over. On time, very nice personality. she proceeded to clean up my place. About 4 hours into the job, she stopped by to say she was done. I asked her if she had deep cleaned my appliances/fridge and she said that wasn't part of the service. I should ask Gary about it. I told her I will and she then left. I then walked around my place and noticed quite a few things that weren't taken care of. I started making a note of things. I then decided to write an email to Gary telling him about my experience. I waited for a few days before sending him the email (via Angies) because I wanted to gather my thoughts on paper, synthesize them and then calmly send him an email. Here is the message I sent to Gary after about a week. I then waited one more week to see if he said anything back. He did not. Not even an apology so I am reaching out to you. ---------- Hi Gary: Thank you for helping me schedule cleaning for my place. The lady who came by was super nice and went right to work. I was very pleased with her personality and work ethic. However, having said that, I also wanted to send you some constructive feedback, if I may be allowed to do so. :-) I waited to send this because I wanted to synthesize this list in my head first and make sure I double checked everything I have mentioned below. Take it as you may. I am simply stating it as I see it and nothing more. Absolutely no bias involved here. The coupon that I bought from Angies List specifically stated that the cleaning service was a deep cleaning service. I went back and looked at the fine print several times to make sure I wasn't mistaken. It says: "$96 for 5 hours of housecleaning; extra time can be purchased for an additional (LIST AMOUNT HERE) per hour. Offer includes deep cleaning of your kitchen (appliances included), bathrooms, and bedrooms, mopping, dusting, vacuuming, and removing trash". However, there was no deep cleaning performed. My kitchen appliances, such as inside the refrigerator and oven, was untouched. Furthermore, there were some other things, that I felt, could have been attended to even as part of a 'normal' (not deep cleaning) 5 hour cleaning service offering. I have listed these situations here for you so that you may be able to, perhaps, empathize with my point of view: I have a porcelain floor in the basement. After the cleaning, I noticed shoe footprint marks on the porcelain floor in the guest bathroom area and the foyer/hallway area by the washer/dryer closet. I noticed dust under my coffee table's lower shelf (This means she did not lift any of the paper/magazines under the lower shelf to clean the dust out) I noticed some debris still around within the kitchen sink There was dust around the window sill area (inside of the house). I wasn't expecting someone to open up my windows and clean the sill space although that would have been nice because this was advertised as deep cleaning. I also noticed dust on my TV stand (The TV screen did appear to have been dusted but I noticed dust on the corners and around the back of the TV. I have a flat screen TV on a stand. It is easy to dust behind the TV. I do it all the time). Also noticed a few dust bunnies on the floor by the dining table. I noticed dust by the side table's lower glass shelf. Master Bathroom - glass doors - still had some water/soap stains toward the bottom of glass wall. Bathroom vanity cabinets - The handles and door frames and rims weren't cleaned at all I was also very disappointed to note that she did not clean the recessed niche area within the bathroom. Oven - I have a GE gas oven. The iron grills on top of the gas burners didn't look like they were cleaned. There was some dust around the stairwell railing area My trash can wasn't emptied She finished in 4 hours (instead of 5). And nothing is wrong with that in theory. Afterall, if there is nothing more to scrub and clean out, then why hang around for nothing. However, all of the above could have been done in that extra hour and that is where my disappointment sets in. I took some time to send this over to you because I wanted to take time to think about what I was about to say to you. I also wanted to talk to a few of my friends first to see if I was being very unreasonable and anal retentive about this stuff. I was told I wasn't, that these details are part of any normal cleaning service and that you probably would appreciate it if I spoke up and said something so here I am, doing just that. :-)

Very well. Carmelo & Rosa were early, enthusiastic, and sufficiently thorough.

Fair, mediocre job And terrible effort, shortcutted in.the Laundry Room

Fine. It was a good price and they did an adequate job.

Eleanor and Cat were great. They went over and beyond what was expected.

They were late and the areas that were cleaned were not to my satisfaction

Another scheduling nightmare. No no one called me back to reschedule the booking. No services performed and I lost my money.

Eleanor and Cat were great. They came and got started right away. Paid attention to details and specific areas that needed special attention. I will definitely use them again.

Great job and on time. Good scheduling

I purchased this in March 2017. But I can't get a hold them to schedule a date. Please refund. Thank you.

The place was in need of a good cleaning, but I didn't think it required "deep cleaning." Maybe, I should have, because the work was superficial. Kitchen floor was minimally mopped.. No elbow grease involved. It's more like "wiping everything," rather than "cleaning." Maybe it's the changing times; to me, getting something 'clean' is not wiping it, but doing what it takes to get it really CLEAN. I have had them back (2 people for 2 hours) twice since the first time, just to maintain the status quo. Seems like they always skip/miss something. Again, I don't know if my expectations are realistic.