Description of Work: My garage door decided to not stay closed one Saturday. It would close almost completely, then reverse and open again. I found 2 garage door companies on Angie's List in my area. Chicago Metro called me back within minutes of me submitting my request form. They promised they could have someone come out that day. Even when I said that I'd call back in a few minutes - to check out a different company - the person I spoke with was polite and reasonable. The techician who came out to fix my door was great, very knowledgeable and concerned, and looked for every opportunity to optimize my garage door opener, going beyond my original problem. Only complaint is that I was told a certain window of time, from 1 to 3pm, and the technician ultimately arrived at 3:30. He called throughout the afternoon to keep me updated and gave me the option of rescheduling. Since I had added on my service call around noon that day, I understood, but of course it would have been preferable if the business owner had more accurately scheduled the appointnent. Still, very pleasant to deal with and yhe work got done that day.
Rating Category
Rating out of 5
Yes, I recommend this pro
david B.
10/2007
1.0
decks
+ -1 more
Tito, the owner of Chicago Metro Builders, provided us detailed drawings of the work that they would perform. We were told by the consultant for our Condominium Assocation that Chicago Metro Builders is the company that we needed to go with for the quality of workmanship is the best we will find. A time was scheduled to begin the work and Tito completed the work within a week, but he did not stain the porch. When we confronted him, he told us that the stain was not part of the original quote. We showed him the quote, but he insisted that we misinterpreted his quote. Four weeks after the job was completed, some spindles started to pop out and now the entire rail is unsafe. The Association and the consultant for the Association have placed several calls to Chicago Metro Builders and none of them have been returned. The quality of the work, professionalism, and responsiveness are totally and completely unacceptable.
Description of Work: We hired Chicago Metro Builders to replace our outside stairs and landings in our condominium building. We also contracted with them to stain the stairs, landings, and porches. The porches did not need to be replaced or repaired.
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Service Categories
Decks and Porches
FAQ
CHICAGO METRO BUILDERS is currently rated 3 overall out of 5.
No, CHICAGO METRO BUILDERS does not offer free project estimates.
No, CHICAGO METRO BUILDERS does not offer eco-friendly accreditations.
No, CHICAGO METRO BUILDERS does not offer a senior discount.
No, CHICAGO METRO BUILDERS does not offer emergency services.
No, CHICAGO METRO BUILDERS does not offer warranties.