KNOX MECHANICAL INC

unknown

I was pleased with installation.

Our hot water heater was leaking and, given that it was about 12+ years old, we figured we would have to replace the unit. Tom from Knox came out, assessed the problem, and advised us to replace the unit, as the cost of repair wouldn't be worth it, again, given the age of the unit. Tom was extremely professional and personable. We inquired about a tankless system, which he advised against, and explained why. Tom was able to get a new unit to us installed within two days, and probably would have gotten it in sooner had our schedules allowed for it. Overall, we were quite pleased with Tom's recommendation and the installation. His company came referred through my parents, who also had their hot water heater replaced by Knox. I would go with them again. My wife and I both felt that this was a trustworthy company.

It went fine. It worked and they had a good payment plan.

Can't be happier with their response in one of the worst blizzards the Chicao are has had in years

Continued: I was provided the owner's manuals after the installation. While reading, I discovered that the furnace required that an ''auxiliary condensate drain pan'' be installed under the entire furnace and condensate pump- ''if the furnace was over a finished ceiling or living area'' -which it was. When I asked Tom why it was not installed he said ''we don't install them,it was not needed.'' The city of Chicago Dept. of Buildings (Ventilation) was contacted to inspect the installation - the pan is required and they cited Knox. I had several conversations and wrote to Knox requesting that the work be completed as required by the manufacturer. This went on for over 2 1/2 months after the installation. Rheem's customer service was contacted on 12/4/06. By 12/7 their representative informed me that Knox would schedule a date, of my choice, during the next week to install a 30X30 condensate drain pan, with a float switch, under my furnace. The work was finally completed on 12/15/06.

Excellent overall. On time, very professional, and knowledgeable. They pledged to meet any other price, and then followed through on that promise by knocking off nearly $1000 when we found a lower bid. Highly recommended.

I had just bought this house and kept smelling gas fumes in the basement area. I called the company on Monday and they said that the service person would be out between 9 and 10 the following day. The service guy, (Frank) was there at 9 AM. He asked us to explain our problem and then went right to work. He was very thorough and seemed to know his business. He checked and cleaned the furnace found the filter to be very dirty. He also checked out the fireplace but could not see anything out of place. He suggested that we call a fireplace service to properly service the fireplace as that is a different type of heating equipment and he was not rated to work on that type of unit. He went out of his way to track the gas smell and thought that it might be coming from an improperly fitted sump pump ejector in the laundry room. Guess I need to call a plumber next, back to Angie's list for plumbers I guess.

I LEFT A MESSAGE WITH KNOX'S ANSWERING SERVICE TUESDAY NIGHT. WEDNESDAY AM, DEBBIE CONTACTED ME FOR AN APPOINTMENT. SINCE I USE A LOCKBOX FOR MY NEWLY PURCHASED, UNFURNISHED HOUSE I DON'T NEED TO BE 'ON SITE' TO LET CONTRACTORS IN OR OUT OF THE HOUSE. WEDNESDAY AFTERNOON, DEBBIE CALLED BACK WITH AN ESTIMATE, FULLY EXPLAINING ALL THE COSTS. I WANTED TO USE AN UPGRADED WATER HEATER, SO SHE CHECKED ON ITS PRICE AND CALLED BACK WITHIN 20 MINUTES WITH A NEW ESTIMATE. WE AGREED ON TERMS AND THE CONTRACTORS CAME OUT THURSDAY AM AND FINISHED THE JOB THAT AFTERNOON. I CAME HOME THURSDAY NIGHT AND WAS VERY HAPPY WITH THE QUALITY AND PROFESSIONALISM OF THEIR WORK. HIGHLY RECOMMENDED.

VERY GOOD COMPANY AND DID WHAT THEY SAID THEY WOULD DO.