AR-BE Garage Doors

THEIR INFORMATION SAID THEY GIVE ESTIMATES, BUT THE WOMAN I SPOKE TO SAID THEY DO NOT GIVE ESTIMATES. THE WOMEN WAS RUDE AND GOT UNPLEASANT WITH ME. I INSISTED THAT SHE PUT SOMEONE ELSE ON THE PHONE, I THEN SPOKE TO SOMEONE ELSE AND TOLD HIM WHAT HAD HAPPENED. HE APOLOGIZED AND HE SAID THAT HE WOULD SET UP AN ESTIMATE FOR ME. HE WAS PLEASANT, HELPFUL, AND PROFESSIONAL.

I'VE USED THEM BEFORE AND THEY'VE ALWAYS DONE A FINE JOB.

TURNS OUT THE DOOR WAS TOO OLD TO SUPPLY A REPLACEMENT SPRING. I WAS GIVEN AN ESTIMATE AND PAPERS FOR A NEW GARAGE DOOR ON THE SPOT. THE DOOR I SELECTED WAS AVAILABLE TO BE INSTALLED THE NEXT DAY! THEY DID A GREAT JOB..INFORMED ME OF PROPER MAINTENANCE AND SAFETY. THE DOOR LOOKS GREAT AND EVERYONE I DEALT WITH WAS POLITE AND ACCOMMODATING. MY ONLY COMPLAINT WOULD BE THE INSTALLER HAVING HIS PANTS WAY DOWN ON HIS HIPS AND UNDERWEAR SHOWING. I KNOW THAT'S THE STYLE..I KNOW HE'S JUST INSTALLING A GARAGE DOOR, BUT I DON'T THINK THAT'S PROFESSIONAL. HE WAS VERY NICE AND POLITE THOUGH AND THE OLD DOOR WAS TAKEN DOWN AND NEW ONE INSTALLED IN JUST ABOUT TWO HOURS. I WOULD DEFINITELY USE AR-BE AGAIN. THE ''C'' GRADE HERE IS ONLY FOR THE, IN MY OPINION, INAPPROPRIATE DRESS OF THE INSTALLER. REGARDLESS, I WOULD USE THIS COMPANY AGAIN.

THE COMPANY WAS HIGHLY INFLEXIBLE IN SCHEDULING AN APPOINTMENT AND DIFFICULT TO UTILIZE THE ANGIE'S LIST COUPONS.

THEY CORRECTED A FEW OTHER MINOR PROBLEMS WITHOUT AN ADDITIONAL CHARGE OVER THE $59 INITIALLY QUOTED. I FIND THIS TO BE UNBELIEVABLY IMPRESSIVE. FOR SECOND JOB, I CALLED AT 11:00 TO SCHEDULE SERVICE. I TOLD THE SCHEDULER THAT A SPRING WAS BROKEN AND THAT MY CAR WAS TRAPPED INSIDE THE GARAGE. SHE SCHEDULED SERVICE FOR THAT SAME DAY BETWEEN 2:00 AND 4:00. THE TECHNICIANS ARRIVED AT 2:15 AND WERE DONE WITH THE JOB BEFORE 3:00. I'LL NEED A NEW GARAGE DOOR SOON AND I'M CERTAIN THAT I WILL CONSIDER THEM FOR THIS JOB AS WELL.

THE HANDLES ARE ON CROOKED AND THE DOORS ARE ASKEW. NOT THE BEST WORKMANSHIP. I AM SOMEWHAT DISAPPOINTED.

THE COMPANY ANSWERED MY CALL, SENT A SALES REP, AND INSTALLED QUALITY DOORS ON SCHEDULE. SCOTT SAMYN KNOWS THE PRODUCT AND HELPED US WITH OUR SELECTION. THE CARPENTER WAS ON TIME AND CLEANED UP COMPLETELY. WE WERE UNABLE TO MATCH QUALITY AND PRICE WITH ANY OTHER COMPANY. I HAVE TOLD MANY FRIENDS ABOUT THIS COMPANY AND WILL USE THEM AGAIN. SCOTT IS EXCELLENT AS A SALES REPRESENTATIVE.

AN ESTIMATOR CAME OUT NEXT DAY AND GAVE AN ESTIMATE WHICH WE ACCEPTED. THE NEXT DAY 2 MEN CAME OUT AND INSTALLED A NEW DOOR AND TRACKS IN ABOUT TWO HOURS. THEY DID NOT EVEN REQUIRE A DEPOSIT. WE PAID IN FULL WHEN JOB WAS DONE. THE ESTIMATOR WAS VERY CONGENIAL AND EXPLAINED THAT OUR ORIGINAL DOOR, ALSO AN AR-BE DOOR, WAS NO LONGER MADE. THEY FURNISHED A BETTER DOOR. THE OLD DOOR WAS 16 YEARS OLD AND COST $865. WE HAD FINE RESULTS WHEN THEY CAME OUT FOR REPAIRS LIKE WHEN LIGHTNING KNOCKED OUT THE MOTOR.

VERY POLITE, PATIENT AND PROFESSIONAL.

A GREAT EXPERIENCE FROM START TO FINISH. WE WERE IN A REAL FIX; OUR CARS WERE TRAPPED INSIDE THE GARAGE AFTER BOTH TORSION SPRINGS SNAPPED ON A COLD NIGHT AFTER THE DOOR CLOSED. WE CALLED AR-BE AT 8 AM THE NEXT MORNING AND THEY WERE ABLE TO FIT US IN THE SAME DAY FOR THE REPAIR. THEY WERE PROMPT AND VERY KNOWLEDGEABLE AND COMPLETED THE REPAIR IN ONE HOUR.

THESE DOORS WERE CUSTOM-MADE BECAUSE OF THE SIZE. THREE MONTHS AFTER I ORDERED THEM (AT $5000 PER DOOR), THEY INSTALLED ONE DOOR IN THE WRONG PLACE. IT TOOK THEM AN ADDITIONAL FOUR MONTHS TO GET AN ADDITIONAL REPLACEMENT DOOR FOR THE ONE THAT THEY PUT IN THE WRONG PLACE. THEY HAVE HAD TO COME BACK NUMEROUS TIMES TO FIX VARIOUS PROBLEMS. THE DOORS LEAK AIR AND WATER, AMONG OTHER THINGS. TWO PEOPLE THAT WERE SUPPOSED TO BE HEADING THIS JOB LEFT THE COMPANY, AND AT THIS POINT, I HAVE TRIED TO CONTACT THE OWNER ABOUT A MARVIN REPRESENTATIVE COMING OUT BUT I DON'T GET A RETURN PHONE CALL. BASICALLY, I AM JUST GETTING SLOUGHED OFF. THEY KEPT ASSURING ME THAT WHATEVER THE PROBLEM IS, IT WOULD BE FIXED, BUT THAT DOESN'T SEEM TO BE THE CASE. AFTER THEY SOLD ME THE PATIO DOORS, THEY SHUT DOWN THE WHOLE EXTERIOR DOOR DEPARTMENT, SO THERE'S NOBODY REALLY TO TALK TO ABOUT THIS, THERE IS NOBODY FOLLOWING UP AND HANDLING IT.

EXCELLENT ON ALL COUNTS! I COULDN'T BE MORE PLEASED!

WOW !!! JUST A PLEASURE TO DEAL WITH. CALLED FOR SERVICE ON SATURDAY AND APPOINTMENT SCHEDULED FOR MONDAY. REPAIRMAN CAME ON TIME AND DID EXACTLY WHAT NEEDED TO BE DONE AND MADE SURE EVERYTHING WORKED OKAY. EXCELLENT COMPANY TO DEAL WITH!!

PHONE STAFF WAS HELPFUL AND PERSONABLE. GOT SOMEONE OUT QUICKLY WHO KNEW WHAT THEY WERE DOING. HAD THE DOOR REPAIRED IN LESS THAN AN HOUR AND CLEANED UP AFTERWARDS. PRICE WAS HIGHER THAN OTHER COMPANY, BUT I'M MUCH MORE CONFIDENT THAT IT WILL 'STAY FIXED' THIS TIME. THEY GIVE A 90 DAY WARANTEE WITH SERVICE.

THEY WOULD HAVE DONE IT EARLIER, BUT THEY WORKED AROUND MY SCHEDULE TO MAKE SURE I WAS HOME WHILE THEY WERE THERE.

SUPER COMPETITIVE, HIGHER QUALITY PRODUCT THAN OTHERS WE CHECKED OUT; VERY GOOD PRICES AND TERMS, NO BULL OR UPSELLING; INSTALLED DOOR IN A SNOWSTORM; VERY FRIENDLY WORKERS, KEPT THE PLACE TIDY AND SAFE; OBVIOUSLY EXPERIENCED; I NEEDED TECHNICAL HELP 2 DAYS LATER -- VERY QUICK TO RESPOND!

JUST HAPPY WITH THE QUICK RESPONSE AND GLAD I ONLY HAD TO MISS ONE DAY OF WORK INSTEAD OF TWO.

PRICE WAS WELL WITHIN MY COMPARISON SHOPPING RANGE. THEY SAID 6 WEEKS AND THE DOOR TOOK 8 WEEKS TO ARRIVE. IT DID COME WITHOUT A HOLE FOR THE DEADBOLT, BUT THEY CAME OUT PROMPTLY AND FIXED IT TO MY SATISFACTION. OVERALL, A GOOD PRODUCT AND A PROFESSIONAL FIRM.

WITHIN 24 HOURS OF CALLING AND GETTING A QUOTE, THEY HAD COMPLETED THE INSTALL OF THE NEW DOOR. THEY WERE COMPETITIVE WITH THE 2 OTHER BIDS I RECEIVED.

THIS WAS A VERY SIMPLE JOB (TOOK TWO MINUTES), BUT WE HADN''T BEEN ABLE TO DO IT OURSELVES. THEY CHARGE US THEIR MINIMUM (HE FELT BADLY ABOUT THAT)--THEN OILED THE DOOR TRACKS

EFFICIENT AND QUICK AT A REASONABLE PRICE. THEY ARE VERY VERY KNOWLEDGEABLE.

FOR SAME DAY SERVICE, CALL BY 8:00 AM.

I HAVE USED AR-BE 3 TIMES - NO PROBLEMS!

A FLAWLESS EXPERIENCE, I HIGHLY RECOMMEND THE COMPANY.

THE SALESMAN AND INSTALLER WERE COURTEOUS AND PROMPT.