Aire Serv Heating & Air Conditioning

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Very well

Everything went well.

The owner Joe Roberts arrived on time and with a smile. So great to have the owner on the job doing the work, the pride in his job was impressive. He showed great knowledge and concern in his assessment of my A/C, he did excellent work and was very honest and affordable. If Joe did what I thought my unit needed it would have cost me hundreds more, but he showed me what it needed, did the work and my A/C works great.

I signed up for a "Big Deal" 20 point tune up. The voucher had a long list of all of the things the technician would do. When I called to schedule the appointment they told me to expect it to take a couple of hours. It ended up taking about 30 min flat, including the time they spent selling us refridgerant because we were low. If they did all 20 points of the tune up they must have gone extremely quickly. I don't feel like I got my money's worth and am glad I only spent $49.

It was great. He came out right away and fixed the problem.

Tech was very professional and helpful. This is our first home and he detailed step by step instructions for operation and maintance. He went above and beyond. Will use this service again.

There was no real problem. The water did not stay hot for very long after I had a new water heater installed. He told me that the new heater was smaller than the old one and did not hold the same about of water and that is why the hot water did not last very long. I was satisfied with his explanation.

Joe was on time, professional and courteous. Also, answered all my questions thoroughly.

He was helpful once he arrived the following day after calling and complaining. He suggested waiting until anmy dry wall was complete before he cleans the furnace. He mentioned call again to set an appointment later.

I have a rental property that the furnace was acting up. The temperature was starting to drop in the house and I needed a 24/7 company to fix the furnace. After researching on Angie's List I called Aire Serve. After speaking with a friendly answering service, the technician called. I explained what was wrong with the furnace, the model and serial number and what part I think may need to be replaced. I was hoping to have service that night because it was cold in the house. The technician stated that he could not make it until the next morning. This surprised me since Aire Serve advertises that they are a 24/7 company with no overtime charges. So, naturally I asked him why he could not come out that evening. He responded that parts may not be available until the morning. Which I then asked if he had the part I thought was needed on his truck (a very common part for residential furnaces). The service tech then said he probably did but due to the snow and the darkness he might not be able to look in his truck for the part. I though he was joking at first, but he was serious. I have dealt with many contractors over the years, but this takes the cake for the worst response I have ever heard. I would never recommend this company and they should train there technicians on how to use a flashlight.

Wonderful service. Very professional and on time at a great price. Great follow-up. Finally fou

Workers were very nice and on time. Can't complain about anything, because they came and did their job and I didn't need to watch them the whole time.