Aire Serv Heating & Air Conditioning

Great clean heater unit and replace one of the heating element.

Two days prior to their coming, they called an cancelled. They rescheduled for this morning. They were a no call, no show. When I called them, they said that they had no records of it being scheduled for today. They called me back saying that they found records of it but that they never scheduled it. They then said they would call me back if they found a time that they could come out. I have yet to hear back from them and it's been several hours.

Overall, it did not go well. When I purchased the "deal" I needed the furnace installed as soon as possible but it took Air Serve until two days before the cancellation deadline to contact me. After waiting for over two weeks for Air Serve to contact me I located another furnace installation company and they did it right away. Luckily for me I called Angie's List prior to the 30 day cancellation cut-off or I would have had my pockets picked for $1499.00!!!!! Needless to say I will think long and hard before I ever purchase a "deal" from Angie's list again.

The furnace was blowing cold air and the burner wasn't lighting. We called Aire Serv Heating and Joe came out on Thurs. 10/23/14. Yes our furnace was dirty but Joe determined that it was the high limit switch that was bad. My husband (an electrician) did ask Joe if it was the circuit board but he said it is never usually the circuit board. He did not have a switch on his truck for our furnace and had to run out for one. Between his service call and the switch I had to write him a check for $298.21.He did rig up the furnace to work while he was gone. The parts place did not have a switch and one had to be ordered. Over the weekend the furnace was blowing cold air again. Joe came back on Tues. 10/28/14 with the switch. At the time he replaced the switch the furnace was working again. Well that lasted until the next Mon. 11/4/14 when the furnace was blowing cold air again. My husband called Joe Monday morning and Joe said he wouldn't be available until the next week and that the furnace needed a $1,000 coil cleaning. When asked again about the circuit board we were told again that it wouldn't be the circuit board and that the coil cleaning was a fair price. That's when we decided to get a 2nd opinion. We called somebody else out and lo and behold the problem was the circuit board. So not only did Joe not even consider something less expensive than a $1,000 coil cleaning my question would be did we really need a new switch? We are just very lucky that the weather wasn't too bad and we had a space heater because we never did hear from Joe after that Monday morning.

Never took place due to misleading information on Angie's List

I spoke with the provider on the phone and he seemed like a great guy. Unfortunately, he would not be able to get me scheduled as quick as I had hoped. This has caused me to request a refund on the Big Deal, as I found someone who is able to schedule me quicker, within the next couple of days.

Purchased a big deal for a furnace tune-up - confirmed after purchase that my address was in their area. Tried to schedule a service then and after several days of waiting for a response they said I was out of the service area. Were not up front in either their ad, their coverage area, nor my multiple attempts to confirm that indeed my property could be served by them.

Earl was punctual and professional. He was very willing to answer all questions and provide valuable information

Arrived on time. Was professional. First inspected the boiler and made comments about the condition of the boiler. Then cleaned the system. Finished with recommendations about how to keep the system working well and efficiently. Left a checklist of the work performed and a short assessment.

I was able to schedule an appointment that met my needs. On the day of service Joe called and let me know he was in route. He was asked to come thru the back door so not to track the leaves etc into house. He did as instructed and placed shoe covers on the bottom of his shoes to keep the floor from getting wet. He was detailed in his overview of the work being performed and he was very open to answering questions ESP since this is my first home. I was very comfortable with his recommendation for future services I inquired about. He was very professional and pleasant. I would recommend his services to my friends.

It went very well. I would definitely contact him if my furnace needed servicing in the future.

Joe came at the designated time, very professional. It took about a 1/2 an hour to check and clean furnance.

Ian was my HVAC Tech for installation. He had some installation "curve balls" thrown at him because of my new thermostat, but he was undaunted and calm and very professional in working through them. A great guy! I will recommend Aire Serve to anyone needing HVAC services of any kind!

Joe was on time, early even, and was very professional. He did a good job.

They contacted me and informed that the franchise doesn't service my area. They gave me the number of the franchise that does service my area and suggested I schedule with them.

Joe did an excellent job. Called before he came; actually he came earlier than scheduled. He did a neat and thorough job. I would highly recommend him and use his services in the future.

I was informed I was out of his area.

Great! We would use this company's services again.

Provider showed up when scheduled and was very professional. The inspection went very smoothly and I would recommend this provider and will use them when I replace the unit.

They were fantastic! I purchased some Freon for the unit. They ended up servicing two units! I was so happy with their service. They were professional; he was even early to the appointment.

Technician arrived on-time, performed the tune-up successfully, plus provided coupon for future service; I am pleased and will call on him again.

Very courteous and friendly. Looked like he did a thorough cleaning.

Aire Serv Heating & Air Conditioning were very good. I had no complaints everything went well.

Went well. Very prompt, courteous, professional and informative.

Here's what was supposed to get done vs what actually got done: Calibrating and leveling thermostat - NO Cleaning filters as needed - NO, filter was not even pulled or examined Lubricating and inspecting bearings for wear - NO Cleaning indoor coil (if accessible) - NO Flushing and treating condensate drain with anti-algae product - NO Inspecting condenser coil - YES Monitoring operating pressures of refrigerant - YES, involved accessing roof by ladder Inspecting safety devices for proper operation - NO Inspecting disconnect box for proper rating and installation - NO Monitoring volts and amps on fan motor - NO Tightening all electrical connections Inspecting and testing contactor for burns and/or pits - NO Inspecting electrical for exposed wiring - NO Inspecting and testing capacitors - NO Inspecting fan blades - NO Cleaning condenser coil and removing debris - YES Inspecting service valves for proper operation - MAYBE? Measuring temperature difference between supply and return - YES, provided excellent advice to remedy poor return capacity Inspecting duct work for energy loss - NO, duct work not accessible, all in-ceiling. Monitoring compressor for proper amp draw, volt draw, and wiring connections - NO Also, when I called to make the appointment, nobody seemed to know about the Angie's List Deal. The morning of the appointment, the Tech called me to see what he was coming out to do. Shouldn't he have already known that? Apparently, he still didn't know what he was supposed to accomplish based on the services not performed, yet promised by the company's own checklist. Tech was very nice, very personable, but I don't care about that. I care that I get what I'm promised and this company missed the mark. I'm considering requesting a refund.