ROTHMAN FURNITURE STORES INC

EVER CALLED ABOUT FIXING THE CHAIR. WE CALLED THE STORE REPEATEDLY AND NEVER GOT AN ANSWER AS TO WHY WE WERE GETTING CALLS ABOUT THE PARTS BEING AVAILABLE AND NO REPAIR BEING DONE. WE WENT TO THE STORE AGAIN ON 9/8/2015 TO COMPLAIN. WE ASKED FOR OUR MONEY BACK AND THEY SAID NO. WE ASKED FOR AN EXCHANGE IN CHAIRS AND THEY SAID NO. THEY TOLD US THERE HAS TO BE 3 REPAIRS BEFORE AN EXCHANGE CAN BE MADE. WE EVENTUALLY WENT TO LAZY BOY AND BOUGHT A NEW POWER LIFT CHAIR THAT HAS NO "CARDBOARD" IN IT. THEY SHOWED US THE WOOD THAT IT IS MADE OUT OF BY LIFTING THE CHAIR UP. AFTER OUR VISIT ON 9/8/15 TO THE ROTHMAN STORE IN O'FALLON, IL WE DID GET SEVERAL CALLS THAT SOMEONE WOULD BE COMING OUT TO FIX THE CHAIR. WE ASKED TO RETURN THE CHAIR AS WE DON'T EVEN WANT IT ANYMORE AND THEY SAID NO. THEY DO NOT STAND BY THEIR FURNITURE AND THE REPAIR IS NOT GOING TO BE DONE UNTIL OCTOBER OF 2015 AFTER IT HAS BEEN BROKEN FOR ALMOST 5 MONTHS. THE CHAIR WAS UNUSABLE BY THE DISABLED PERSON IT WAS BOUGHT FOR FOR THAT PERIOD OF TIME. THE RESPONSE TIME TO FIX THE CHAIR OR MAKE SOME OTHER ARRANGEMENTS FOR US WAS COMPLETELY AND TOTALLY TERRIBLE AND EXTREMELY INAPPROPRIATE. THE STAFF WAS NOT HELPFUL OR WILLING TO COME TO SOME COMPROMISE FOR US. LOSING ALMOST $1,000 ON THIS CHAIR WAS AN UNFORTUNATE MISTAKE AND A REALLY BAD PLACE TO DO BUSINESS. WE WOULD SUGGEST THAT YOU LOOK FURTHER FOR FURNITURE. IF FURNITURE IS MADE THAT POORLY WITH CARDBOARD IT IS NOT WORTH THAT KIND OF MONEY. NO ONE MENTIONED THAT THE CHAIR HAD CARDBOARD IN THE ARMS WHEN WE BOUGHT THE CHAIR. THIS IS AN IMPORTANT AREA IN THE ARMS OF A CHAIR FOR A DISABLED PERSON TO BE USING. IT WAS TOTALLY NEGLECTED TO TELL US THAT PART OF HOW THE CHAIR WAS MADE. WHO WOULD THINK A CHAIR HAD CARDBOARD IN IT? WE WILL NEVER DO BUSINESS WITH THAT STORE AGAIN AND THIS REPORT IS BEING MADE SO THAT OTHERS WILL NOT GO THERE FOR FURNITURE BUYING.