Response from Handyman Pros
Dear member:Thank you for your feedback, in my opinion your review is completely out of line and here’s why, you email us about a toilet flushing problem on 1/14/2013 @ 4:19 pm, I personally answered to your request on same day of your request @ 4:44 pm informing you that we do not service Darien Illinois in very polite email as we always do with all requests for small or big jobs, I now got this review which you rated us “F” for “Responsiveness” and “F” for “professionalism” with an “F” on “Overall”, your reason as I understand from your review is because you think that we did not want to bother with a small job, Not True, the reason we declined is because we do not service your area “ Darien IL”, Darien is located on the portion of the southern part of Dupage county that we do not serve, perhaps a little more attention reading the servicing areas I have posted on my profile you would have noticed that we are showing that we serve “Portions” of Dupage, Cook and Lake counties, perhaps the one to blame is Angie’s itself because they do not have zip code search for members to zero in on their exact location matches, your review I believe is unjust assuming that you noticed the word “Portions” of Dupage county on my company’s profile on Angie’s list website, if you didn’t noticed and since you now know the reason I respectfully ask you to remove this review or rewrite it to reflect as to how really Handyman Pros treated you, your review unnecessarily burnishes by otherwise stellar record, if you decline to remove or alter it I understand, my response to your review will show my side of the story but I would rather you rewrite it and reflect the correct exchange we had, I really feel I treated you right, responsively and professionally as I always try to do my best with all customers – Have a great evening and hope you had the toilet fixed, Nick – PS. Below is the one and only email we exchanged up to your review posting From: *Member Sent: Monday, January 14, 2013 4:14 PM To: Nick Subject: Handyman services Nick, You were referred to me by Angie's List. I need a handyman to repiar/replace the float mechanism thast turns on/off the water in the toilet water tank. I need an estimate and the earliest time you can do this. Address of the house: 7210 Summit Road Darien, IL 60561 My TEL # 630 273 2343 Thnks Handyman Pros email Response on 1/14/2013 @ 4:44 pm Dear Member Unfortunately we do not service the Darien area, try another handyman for your area, I am sorry for this inconvenience, Thank you Nick Handyman pros