Empire Today - San Francisco

job not done yet

Used them before and they are a very good service

Work not completed as of today next month

did a good job

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Took months to get done. My salesperson literally disappeared. I was ghosted and had to pray that the order arrived. It did eventually but not returning phone calls or emails is unacceptable. I will never use Empire again.

I had a very positive experience with the company and the professional installers! Jose was very professional, efficient and explained everything that had to be done or was being done with great attention to detail. Jose and his team were probably the best contractors/professionals I have ever had to do business with. I hope they get the recognition they deserve.

I just hired them based on the excellent customer service. They haven?t done the work yet so I can?t rate their work.

They were great.

The crew did a beautiful job on the carpeting and new baseboards. We did find some problems after they'd left. Three of the four rooms have heavy, double mirrored closet sliding doors. After they were put back we found that one of them was badly damaged and is now inoperable. While removing and replacing these doors they gauged the ceilings (which we patched and repainted ourselves), and also damaged two ceiling fans (which we disassembled, repaired and repainted ourselves). We'd still hire them again, but we'd be much more careful in looking over the details of their work before we'd sign off on the project.

Empire acts as an agent for sub-contractors. Empire double booked the contractors and asked the contractors to collect the payment which they didn?t know anything about. I asked the contractors not to use my personal bathroom, but they did and left a gross mess. It was overall a bad experience and now I don?t enjoy my new flooring.

Very professional

Replace border that they put down.

Great service Professional

Excellent workmanship by the crew but the price was a bit excessive.

The estimated monthly payment was $30.00 more when I received the first bill. It was estimated at $159 when in actuality the minimal monthly payment was $188.

Great work

The installers did a great job.! We love our new carpet.

Great communication, timely responses and professional attitudes. And my new floor looks amazing!

They were quick and they did a great job I really appreciate the fresh smell and the fresh appearance of the carpet

Very efficient, great service. Highly recommend!

Responded and got job done in a timely manner. Only 4 tiles to choose from at the price point we had but good enough.

Great

Empire was very coinvent with their response to quote my carpet project. Lexi the sales rep was very kind and helpful. My only complaint on the customer service side was that I was told I was to receive a discount upon signing, but never did. Quote was reasonable, but hate being lied too. The carpet material is very nice and the installers did a awesome job and cleaned up after nicely as well. I do recommend Empire for their timeliness and craftsmanship.

Great work! Kept everything clean and tidy!