Empire Today - San Francisco

They were good

Poor customer service, Did not had response from them. Did nothave the selections I wanted. Did not get the discount I was offered.

Great Experience.

It was wonderful

Was told job would take one day. Instead it took two days because the installers showed up at 2:30 pm on the first day.

Got a great price they were gray and professional

Installers were careful and communicative

Great to work with

Excellent work. Very professional.

They did a good job with the installation (it was carpet), but they were not timely in getting there and the customer service was no help in resolving the problem.

The installers did a good job in a timely manner. There was problems with communications within the company and with me. Either there was misrepresentation or a severe breakdown in how the different parts of the company interacts. Three different times I was told they would contact me within 24 hours and heard from no one.

Fast and easy installation, loved the finished product.

I do really enjoy the finished product. I went with wood-look ceramic tile and couldnt be happier with how it looks. The reason they don't get 5 stars though is that after the previous floor was removed and they were preparing the sub-floor, they called me and told me that the floor would need additional concrete leveling. I knew this would be needed, but I was told that the extensiveness of the leveling was included in the initial quote. They wound up charging me an additional $1400 for the leveling. That should have been included in the price they quoted me because it was obvious that it would be necessary in my older home. Expensive, and frustrating but the end result is very good.

Very happy with my floor. The process was very easy

Good work,quality ,project looks great and price was right.. Thank you Empire

Excellent service and on time project completion.

Horrible customer service and scheduling. The person kept on missing appointments multiple times and would call 3 hours after appointment window to say cannot make it.

Great Job. Friendly people

Excellent floor job at the right price! Nice guys, too!

None

They did a great job. They were on time and totally cleaned up

The workmanship is good, the customer service did reply on my request for invoice

The contractors were efficient and courteous.

Done fast. Done right. Expensive.

Great job! I love my floor. The sales rep was nice and helpful.