Empire Today - San Francisco

NA

Did not finish job and Ryan never returned a single message I left. Messed up my paint job when doing their work. Did not pay final bill when the job was not completed. Poor customer service by Ryan was unprofessional for ignoring my calls for months until I stopped trying very upset. Would not recommend flooring ever again.

Quality work with quality materials!

The sales person was thorough and followed up after giving me a quote. Corporate gave me an even better offer which I accepted. After making my appointment, I didn’t hear from the workers about when they’d arrive and sat around waiting until noon for them to arrive. That was the only bad part in this process. They got the work done quickly. So far, carpet job is good.

They were quick and professional

It was great

500 square feet of beautiful dark wood for only 6200 dollars. Waterproof and guaranteed.

They invented a way to charge me an extra $520. They indicated that if I did not pay they would leave the house in a mess and my furniture in the backyard. The installer (and even the salesman) said they do this to everyone.

They came out on time and they and did a excellent Job, I'm very satisfied.

I felt I got a good deal without leaving the house!

Great!!

Did a good job. Happy with the results, all done in one day

The installation of LVT planks could have been better. The glue down of planks were not done perfectly in some areas and we see slight unevenness. We had to show them where the areas need readjustment. I would expect they have attention to details.

Thank you

They are fast. Completed the entire house in two days

Fast. Efficient with good quality! I would highly recommend!

Cancelled installation twice. Hopefully will be installed today.

They did a good job.

The salesperson promised all would go well, he had checked our doors and no doors would have to be shaved for the flooring to fit (now some doors cannot be opened because they need to be shaved) said the flooring would be glued to the floor (it was not), said they would move up to 8 pieces of furniture per room so we did not have to move anything (we had to rush in over the holiday and move all of the stuff out of the way), promised an extra 10% off the cost of the bill as a special (we were declined that also), and also said installation would start on Wednesday November 24th at 8 am. No one showed up at that time, and when they did they brought the wrong color of flooring so they could not start. They had to rush through the job on Saturday and Sunday because we opened again on Monday, and installed flooring over an existing drain that we need uncovered (it still has not been fixed even though we have contacted them several times over the past two weeks). Two doors still do not open easily because the doors were not shaved. And, the foreman Ryan did not have the people return when he said he would to fix these issues last Saturday before 1 pm. Now our calls arent being returned anymore. But, they made sure to call us right away to try and get paid for the balance of the job, and even that person never wrote back when we voiced our concerns. Bottom line, the sales person Jeff promised the world and did not deliver it, the foreman has not gotten back to us, and we need a drain uncovered as we are a hospital and need all drains to be open for a reason. So, we like the flooring, but the lack of communication, lack of organization/planning, unfulfilled promises, and general inaccurate information cause us to not really want to recommend them, unfortunately.

Excellent installer; great work; would recomend them again.

Good price, fast, and good quality

They did a good job, floors look great

Good quality, average customer service

they did a excellent job

LAST MINUTE canceling, out of stock, failure to contact me via email when the phone was an issue.