Empire Today - Greenville

They were very prompt in doing the estimate and scheduling the work. The installers were very professional and the hardwood flooring is beautiful.

Very professional. Easy too work with. Sales person, installer, and customer service team were on time and kept me in the loop during the process.

Very good experience.But now water comes under the door when it rains and on to the floor .??

Very professional

Workers arrived on time, completed the work quickly, and did a great job.

EMPIRE TODAY HAS LITTLE OR NO REAL EMPLOYEES, ALMOST EVERYONE I MET WAS AN OUTSIDE CONTRACTOR. I HAD RECEIVED THE NAME OF EMPIR TODAY THRU HOME ADVISOR TO GIVE A QUOTE ON A VINYL PLANK FLOORING FOR MY KITCHEN. THE EMPIRE TODAY REP. SENT TO QUOTE THE REFLOORING JOB STATED A HUGE PRICE TO DEMO MY EXIST. VINYL TILE DOWN TO THE SUB FLOOR AND INSTALL A NEW VINYL PLANK SYSTEM OVER THE SUB FLOOR. I THEN SAID THANK YOU AND PLEASE EMAIL ME HIS QUOTE FOR THE JOB, AND I WOULD BE CHECKING WITH SOME OTHER FLOORING COMPANIES. THE REP. EMEDIATELY CUT THE QUOTE ALMOST IN HALF. I TOLD HIM I STILL WANTED TO CHECK ELSEWHERE. HE TOLD ME HIS QUOTE WOULD BE GOOD FOR TEN DAYS, AND I SAID FINE. I CHOOSE TO ACCEPT HIS QUOTE FOR THE WORK AND WE SET UP A ENSTALLMENT DATE THAT WAS AGREEABLE WITH EMPIRE AND MYSELF. EMPIRE'S NATIONAL INTERNET TEAM SENT AN EMAIL STATING A DAY TO ARIVE FOR THE 2 DAY PROJECT. THEY GAVE A 10 HOUR WINDOW FOR THEM TO ARRIVE. THEY STATED THEY WOULD CALL PRIOR TO COMING OUT. ON THE APPOINTED DAY, I WAITED FROM 8AM TILL 2PM AND NO CALL SAYING ANYTHING. I HAD NO LOCAL NUMBER TO REACH THEM (THEY HAVE NO LOCAL OFFICE) I REACHED OUT ON THEIR TOLL FREE PHONE LINE TO A CALL CENTER AND TOLD THEM NO ONE HAD CALLED, THEY WOULD RELAY MY CONCERNS TO THE LOCAL ENSTALL MGR. (COULD NOT REACH HIM) THEY GOT MINDY FROM GREENSBORO, N.C. TO CALL ME. MINDY STATED THEY HAVE GOTTEN BACKED UP, AND SHE WOULD HAVE ANOTHER CREW LEADER TO CALL ME, AFTER AN HOUR (HE NEVER CALLED STATING HE WAS ON THE WAY) THE INSTALL CREW LEADER WALKED IN AN STATED THAT HIS EMPIRE PAPER WORK INDICATED HE WOULD BE REMOVING EXISTING CERAMIC TILE. I DON'T HAVE CERAMIC TILE IN MY KITCKEN, I HAVE 12" X 12" VINYL TILES. THE INSTALL CREW LEADER SAID HE DID NOT HAVE ENOUGH TIME LEFT IN THAT DAY TO DEMO MY VINYL TILES. HE WAS AN OUTSIDE CONTRACTOR AND HE SAID I NEEDED TO CALL EMPIRE TO RESHEDULE AN INTALL DAY. I SAID NO, HE AS EMPIRES EMPLOYEE SHOULD DO THE CALLING TO STRAIGHTEN THIS OUT. HE DID THIS AND HE SAID AN EMPIRE REP. WOULD BE CALLING ME BACK IN 15 MIN. (THE CALL NEVER CAME THAT DAY) THE NEXT DAY I AM CALLING EMPIRE CALL CENTER TO TRY AN TALK TO AN EMPIRE EMPLOYEE ABOUT THIS. MINDY FROM GREENSBORO CALLS ME BACK AND SAID THAT HER OUTSIDE INSTALLATION CONTRACTOR HAD TOLD HER THAT HE WAS 95% SURE I HAD ASBESTOS TILES ON MY KITCHEN FLOOR. HE HAD NOT TOLD ME WHILE HE WAS HERE AND HE HAD PROFORMED NO TEST TO DETERMINE IF THE WAS AN ASBESTOS PRESENT. MINDY STATED THEY COULD NOT HANDLE ASBESTOS REMOVAL. IT WAS AT THAT TIME THAT I THREW THE BULL FLAG AND WALKED OFF 15 YARDS FOR LYING TO ME. MINDY STATED THEY COULD INSTALL THE NEW VINYL PLANKS OVER THE EXISTING ASBESTOS (BULL) TILE. I TOLD MINDY THAT EMPIRE'S FIRST SALES REP. HAD STATED THAT THEY WOULD TAKE THE OLD TILE UP, DOWN TO THE SUB FLOOR BECAUSE EMPIRE WOULD NOT WARRANT THE JOB UNLESS THEY WENT TO THE SUB FLOOR. MINDY SAID OH MY, HE SHOULD NOT HAVE SAID THAT. EMPIRE WOULD WARRANT THE JOB GOING OVER THE EXISTI

They did a great job and the floor looks Awesome, makes a world of difference and makes it feel more like home.