Empire Today®, known for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for more than 60 years. Empire® offers quality, name-brand carpet, hardwood, laminate, tile, vinyl, and window treatments to both residential and commercial business customers. Empire provides shop-at-home convenience and on-site consultations, quality products at great prices, and professional installation, even as soon as the Next Day* to 75 of the largest metropolitan areas across the United States. With more than three million satisfied customers, Empire Today is dedicated to customer satisfaction.
*On in-stock carpet and flooring styles only in select areas. Excludes floor prep.
they were originally going to put in a hardwood floor but they felt it was too damp in one corner and were quite honest about it and advised me to go for carpet again, which I did.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
4.5
Yes, I recommend this pro
sandra b.
01/2019
3.0
Had to call corporate when they left left my bathroom sink in pieces, they then returned 3 times and got it fixed. Floors look amazing.
Rating Category
Rating out of 5
quality
3.5
value
3.0
responsiveness
3.5
Yes, I recommend this pro
Mary J.
01/2019
5.0
The salesman was great.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
3.0
Yes, I recommend this pro
Huoy N.
01/2019
5.0
Done in one day! Looks great! The clean up was wonderful.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$3,468
Larry C.
12/2018
5.0
Great job performed
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Sophia L.
12/2018
3.0
The floors came out looking great but they left some minor damage to my door trim, hand prints all over my brand new walls, and they left my toilets poopy and dirty, they also left my sinks dirty. This is a brand new home and I was not happy with the total disrespect for my property. They only gave $100 back for all the damage they caused.
Rating Category
Rating out of 5
quality
3.0
value
3.0
responsiveness
1.0
Yes, I recommend this pro
Deloris M.
12/2018
4.5
Excellent quality of work. Good customer service
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
4.0
Yes, I recommend this pro
Lakeisha T.
12/2018
5.0
Yale was my representative and he did an awesome job with answering questions and making sure I was happy with everything.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Laure J.
12/2018
5.0
Very professional installation. Excellent experience!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Curtis P.
11/2018
4.5
Real professional worker's
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Brook D.
11/2018
5.0
Empire was wonderful to work with when we were installing carpet in our church nursery. They came out and gave us a free quote that also featured a discount from using Home Advisor. They showed up on the scheduled day with the wrong type of carpet, but the mistake was quickly ironed out and they returned promptly with the correct order. Would definitely hire them again; very nice, easy to work with, very good work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Marina J.
11/2018
3.5
Needed flooring for 2 baths, Kitchen and stairways. Manuel was great as sales rep. worked with me while I waited 3 weeks after all flooring done except master bath so I could see new samples that matched my cabinets when they came in. I chose to stay with Empire instead of another flooring co. Before master, all installation was great, on time, cleaned up after etc, however when it came to the master, had 2 cancellations after I took off from work, misinformation on what subflooring I needed, and the installers chipped my newly painted cabinets and did not say anything. I missed it as I only concentrated on the flooring. I will say that Chris, the installation manager provided the board I needed since Empire Today canceled on me twice. I have not contacted him on the chipped cabinet yet, but I plan to.. we can sand the spots and repaint. I wish the installer would have been more forthcoming about the damage. I would recommend Empire, but I would warn that if you take off work for installation, make sure management is aware so they make the best effort to commit to the date. Also check for any damages, accidents. I have learned my lesson on this.
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
3.5
Yes, I recommend this pro
$3,600
jim s.
10/2018
3.5
Took a little too long. Could have cleaned up front yard better.
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
3.5
Yes, I recommend this pro
$7,000
Janis R.
10/2018
5.0
Not sure if I got the best price, but the job was done quickly and my carpets are beautiful. My installers were great!
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Chris P.
10/2018
5.0
Very professional and did very great work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jessica R.
09/2018
5.0
great service, floors look great. they were able to install in the same week
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Tim P.
09/2018
5.0
Excellent and Fast !!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Rose O.
09/2018
5.0
Great clean fast installers great salesman
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$1,800
John W T.
09/2018
5.0
I've used them before. They are great people to work with, great company, and great work. And I appreciate Home Advisor
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Stan A.
09/2018
5.0
Excellent
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
gail R.
08/2018
4.5
Friendly, smiling workers. They did a great job, cleaned up, and did not leave until I was satisfied. My new floor is fabulous