Empire Today - Colorado

Great Service all around!

Good service

Quick and easy, would use again

Their pricing was competitive, and the install looks great.

After two years, the carpet still looks great

Wait til warmer weather before hiring to do vinyl kitchen flooring

Customer service was great

Steven the salesman was great and super helpful

NA

they did a really great job.

Amazing work! Very professional! I feel so much more at home now.

The salesman I dealt with would not return ph. Calls or text messages. Once they have your money they are done. I needed a subfloor installed to level the floor and it was not done correctly so now I have a small difference in the space that was taken out and what was installed. Customer service was no help.

The men were hard workers! They did a great job!

The best

Ready?... Not sure why the installers showed up without enough vinyl to complete the job. They had to send a young man back a day or two later. The job was estimated at approx 3k. I asked for a 12-month no-interest loan for the amount of the job and they told me I qualified for 3k more than needed. I did not request more. I received a credit card with 6k approved and 4055.00 already pending on the card. I panicked and lost 2 days of sleep. Eventually, the correct charge was placed on the card but they should not have tested my credit authorization for MORE than the estimated cost. There was a squeak in the original hardwood floor. I was told that the squeak that I originally showed Mr. Cordova (salesman) would be screwed down. The squeak is still there. I noted this on the paperwork. It is very troubling. If Angie has ANY control over this type of poor workmanship and failure to secure the hardwood floor correctly as indicated on the original paperwork. [Please read the NOTES] on the estimate. The installers did NOT bring the proper screws to secure the squeak. I found this out later. There are screws specifically designed for this procedure. The screws were too short. When I called Empires customer service, Amber was sarcastic and uncaring. What can you do to help me?

Great company!!! Wonderful crew, scheduler & products!

Very informative, clean, efficient & very respectful of our home.

Quick installation

Prompt, was affordable, install was done well and professionally. I do not prefer the quality and long term "hold up" of the carpet as it was supposed to be "stain resistant" and it was not. It also wore down flat with traffic fairly quickly. That could be because of our choice in carpet, and possibly doesn't reflect all their options.

Intruder came into house and carpet installers told him nothing or did not let me know either.

Very quick and professional service!

Representative was knowledgeable and helpful. Installers came when they said they would and completed the project in a timely manner.

They removed my toilet and two days later I had to pay a plumber to replace the flange they broke and reset my toilet. No attention to detail. They installed quarter round against old baseboards that were to be removed. None of the 45° angles line up in the corners and even the straight quarter round is uneven. They did not install quarter round on the sides of the refrigerator, so you can see about an inch gap where the flooring stopped. They installed two different transition strips in one closet and none in the other one. Definitely will not recommend this company to anyone.

Misrepresented the services to be provided.

Gave them$1400 down and they have never emailed my contract, how am I supposed to continue to work with them without a contract?