Molly Maid of SE Lake County & NE Cook County

I used them for a long time, but I dropped them because I wasn't happy. When I signed up with them, I told them that I wanted them to do one thing when they came, and they didn't do it. Every time I called up to remind them, they said they would do it. They said they had it written down and that they should be doing it. They said they would talk to them, and it just never got done, so that's why I dropped them. Even though the house was clean, there was that one thing I asked them to do and they never did it.

The price was fair, and the ladies were punctual, but we were disappointed with the overall quality of work. You could tell that they started on the main level (kitchen, living room, half-bath) and then worked their way upstairs because things got less precise on the upper level. It seems that they ran out of time while working on the upstairs bathroom - there was still dirt in the corners, pet hair on the floor, and some water spots on the fixtures. While it was cleaner than before, I wasn't as satisfied as I should have been from a professional cleaning.

They are hard workers and work with my schedule. They are reasonable priced and I have been happy with their service.

She came out and did an estimate and she was friendly, professional, and an expert in her field.

It was a great experience Only problem for me is the price for a bi-monthly basis

Very professional and on time. Did follow up call to see if I would like to use them. They were too expensive for me at this time

The ladies who come into my home are always very nice and professional. They do a really good job at cleaning are thorough. At one point we had an accident where some cleaning water was spilled on the carpet and we did get a bleach stain. But Robert and Molly Maid called in a carpet dying professional and they took care of it. it looks like it never happened! Accidents happen so I was not really bothered by it and when it was fixed there was absolutely nothing to be concerned with. I was very impressed with Roberts quick call to me and his follow ups until the process was completed. We are very happy with Molly Maid and will continue to use them.

The service turned out okay. They are punctual and always show up on time.

The service has turned out well. I would like it if they used the same people every time but I understand with once a month service that is not possible. Everyone including the office staff are very nice to work with.

Not bad work although expected better job than was done

It went very well. They were very professional and did a good job. They were a little on the expensive side but I knew that.

Was very impressed with the quality of the cleaning by Molly Maids. The two cleaners arrived in the middle of the arrival window, work hard and did a thorough job cleaning. About 75% of the way through the cleaning the area supervisor arrived to check on progress.

They are very good. They are very thorough and the people who come are very nice.

They come in and they are quiet and polite. They do their job and it takes about 2 to 2 1/2 hours to clean our home. They do a very nice job and they are very flexible with their scheduling. When you make a contract with them they will change the schedule according to your need. They even get the top of the fan and picture frames. I would recommend them to anyone.

I thought they were really good. They had great attention to detail. They used my vacuum cleaner and adjusted to my preferences.

The owner came to our house and did a thorough walkthrough, discussing all of my special requests and offering tips for keeping the house clean. He gave an estimate and was able to meet our time and start date. The team arrived on time the first day and walked through with me noting all of the special requests I had mentioned to the owner. They were warm and friendly and didn't miss a spot! Their supervisor stopped by twice during the first cleaning to ensure they were meeting standards. They exceeded all expectations, are affordable, and have been on time for each visit since then. I would highly recommend Nolly Maid to anyone in our area!

I am looking forward to having them come back :)

Molly Maids cleaned our home on an every other week basis for about three months. I met the owner for an estimate. He explained their policies regarding employee background checks and office security. We decided to entrust them with a key to our home and allow the maids to clean unsupervised. Unfortunately, on the fifth visit, a piece of jewelry went missing. I can say with absolute certainty that the item was present on the nightstand when I left for the day and gone when I returned home. Just the same, my husband and I have diligently and repeatedly searched the bedroom and house, in hopes that it was moved, brushed onto the floor, etc. The item never turned up. I won't go into our experience with respect to the actual cleaning. For me, the services rendered are irrelevant in light of the missing jewelry. Addendum 12/21/2012: The police did investigate and they did speak with us, however, the results of the police investigation were inconclusive. Meaning that Molly Maids was not exonerated, but that the police could not ascertain whether or not the Molly Maids employees were involved in the disappearance of the jewelery. Regarding Molly Maids' challenging the timing of this review, we posted this response shortly after joining Angie's List.

The owner of the Highland Park franchise met with me personally to go over the job. He was extremely professional and thorough. The women who did the cleaning were also excellent. The follow-up after the cleaning was also prompt and professional. They are very careful about the products they use and I was very happy that they considered indoor air quality and health. I got bids from other companies and this one was the best as well as being the most responsive. They are the best cleaning company I have ever worked with. I will be using them on a regular basis.

They arrive when they say they are coming. I have this service on Mondays and if a holiday falls on a Monday, I like the fact that they change the day of service and send me a postcard. I never have to worry about changing a day in addition if the day they are scheduled to come to my house and the scheduled day is not good for me it is very easy to change. There is one lead maid who speaks very good english and two or three other maids. They very nice and respectful of my house and me. I like the fact that they bring their own cleaning supplies and so I do not have to worry about supplies or even a vacuum cleaner. They are very pleasant to deal with and when I need to call the main office they are very good. Overall, we like the service and would recommend Molly Maids.

At first they had some problems, but they have been corrected. We have not any problems sense. They do a good job. The owner would come anytime I had any issue. He has been great. He was excellent and professional. The workers are clean and friendly. They are nice to my dog. They do not climb ladders.

I love Molly Maid. They do a great job. I am very satisfied with them.

They are just temporary. We have a cleaning girl and as she is away so we are filling in with them.

They are very good at what they do. there is usually two or three people at one time, and are great at cleaning my kitchen (its like magic how they get it so clean) and have a good attention to detail. The cost is a bit much, as I am sure a private person would do it for cheaper... but they are insured and reputable. They are also very accomodating of my change in date requests and things of this nature. I only have them come once a month.

I have mixed feeling about them. We had a first team of cleaners that were not attentive and rushed. We gave them 2 more tries over a 4 month period, and we had them removed. We had another team assigned to us then. The company does respond quickly if there are any problems. If you bring the problem up, then you will take care of it. The first team would look over things. The second team seems to be doing well, and we don't have a problem with them. If you are not afraid to voice the problem, then they will fix it for you. Also they are a little expensive. They have pleasant workers, and they are nice. The owner is very friendly in our area.