Crne's Environmental Control

I had a great experience with Crne’s. I had 5 different HVAC techs out to my condo when I was having issues with my AC; 3 techs via my home warranty, 1 from an electronics/appliance store, and Crne’s, who was the only one of them who understood how the system in my condo building operates. The electronics store gave me a quote to replace my system including equipment (an air handler) that they and the other 3 techs didn't know was unnecessary. Crne’s explained to me why I didn't need a new air handler and replaced only my roof unit at considerable savings to me from the electronics store’s quote. Crne's is reliable, knowledgeable and trustworthy. Both Joy and Al provided great customer service, answering my myriad of questions about air conditioning and installation. Additionally, our management company uses them for the complex, and has spoken very highly of them as well. I feel very comfortable recommending Crne’s to anyone needing HVAC services.

CRNE's quote was extremely high for the Annual Maintenance. They wanted $89.00 for the trip to my house and an additional $156.00 for diagnostics (this fee can be waived if CRNE doe the repair). They wanted a total of $245.00 just to diagnose the problem. I had called 7 other heating & cooling businesses for quotes before calling CRNE's and the quotes from others ranged from $80.00 to $120. CRNE's quote was laughably the HIGHEST one of all. Joy, the woman who answered the phone, said that they are honest and they're the best company around. She sounded pompous and unprofessional.

We have a service contact with CRNE and have used their services for 14 years. Our heat stopped working this week and they arrived to assess the situation about an hour after I called. They had warned us that our 17 year old furnace would probably need to be replaced soon, so we weren’t shocked that they said it was time for a new furnace. They came back a few days later to install the new furnace. They are always on time, explain everything very well and didn’t try to upsell me to the most expensive model. You can count on CRNE.

Wonderful, but Al and Tom had to move some very heavy oak furniture to get at the pipes. It was beyond their call to duty, but they were so nice and cooperative and moved the very heavy furniture. Both Al and Tom are exceptional and have great attitudes. They are great role models for what a service person should be. I would recommend our management company continue to use CRNES. Thank you, thank you, thank you!

We wanted a new heater because the house we bought had an old heater which did not distribute the heat evenly. The room above the floor where the heater sat was as hot as if it were summer, and a room which was the farthest away from the heater was so cold in the summer that nobody wanted to enter it. When we discussed this with the CRNES's maintenance crew, they explained what the issues were with the old heater. The old heater was not only not pushing out the heat evenly, it was placed in the wrong way and too big for the square footage of the house so that we were not getting heat for all the gas it was using. They did not push us to buy a new heater. They simply laid out the pros and cons of each new model. We decided to purchase a new heater because of the efficiency that the new heater would bring, plus we could control the temperature in each room much better. The crew who came to replace the heater was punctual, very professional. It took the first full day to take apart the old heater, take the parts out of the house, and then install the new heater. From there, it took another full day to adjust how the heat comes in to each room. If it wasn't for me needing to leave the house at the end of the second day, they would have stayed even longer to perfect it even further! In the end, we are now sitting in a warm house during the record cold winter day (-22 F).

Technician appeared knowledgeable and was willing to take the time to explain procedures in detail. This was an emergency assessment of our AC which had stopped working over the weekend. Part of the diagnosed problem was low refrigerant. Technician replaced 7lbs of R22 Freon at $175 per pound. It was not until the following day that we compared prices of other local companies we had considered, both of whom charged $99-100 per pound, with an additional $150 labor fee. Disappointed that we were charged considerably more by CRNE. They responded to our concern that this was due to "the particular type of freon" required by our unit. This information was contradicted by a second opinion we obtained, who additionally warned us that replacement of that amount of freon clearly indicates a leak that might even preclude refilling the system prior to further assessment/repair.

Everyone at Crne's does their utmost to provide great service and quality work. Work we have had done includes: our furnace and a/c replaced, water heater replaced, air duct clearning, annual servicing, and emergency repairs (before the equipment was replace!). Al and the crew are efficient and informative - I can't recommend them highly enough.

I called early morning and I was called back by a technician in a timely manner. When the man came, he was so kind, yet very professional. I was worried what I might be looking at. He kept me informed every step of the way. I’ve had people in my condo for various things. I cannot say how blessed and grateful I am that Al showed up to make sure my air conditioner was repaired. It was a long, very hot process but he remained so calm and kind. This company has one of the best employee I’ve experienced in a long time! Thank you for all you did!! Highly recommend CRNEs!

Crne’s is excellent ! We have used their services for over 10 years. When we moved we felt most confident contracting with them knowing their expertise, outstanding service and great communication. We were very impressed with the thought that went into installing our new equipment in the most space efficient way. All work was incredibly neat, clean, and meticulously done. Al and Tom also replaced the connectors from the existing hot water heaters. They also placed insulation over an area that would prevent pests from coming in. Two nice surprises. I actually was trouble shooting that area, but they took care of the problem and I no longer needed to seal it off. I greatly appreciated that they took the initiative to make our home the best that it could be. The completed job was even better than we could have imagined. All team members are incredibly pleasant and great to work with. Even our dogs thought the Crne team was outstanding. Al Crne has the expertise and life long experience to deliver the best customer experience. We found the company when we needed emergency service 10 years ago . I saw their truck across the street in front of our neighbor’s house. They returned my call immediately. Crne’s is a well respected company based on it’s excellent service.

It was fine. The individuals were on-time, explained the maintenance deal, which I felt was the best way to go. I signed the agreement, which enabled the initial visit to be covered. They checked the in-unit combo ac/heating unit, it was OK. They cleaned it and checked the roof-top unit and told us it was a replacement for the originals and was in good condition. They have been back to check everything recently (July 2017), twice a year is included .

Crne has been servicing my ac & furnace for 20 years. They are very responsible. Always on time. Can count on them when an emergency pops up. My furnace went out & the temperature was 0 outside. It was a Friday evening and they came out. Would highly recommend them.

CRNE has always been prompt, courteous, and professional. In fact, they always seem to talk me in to spending less money, rather than selling additional services or hardware. When we replaced our furnace CRNE couldn't get the furnace we ordered in stock in time for our appointment. Instead of delaying or making us pay they installed a better furnace for the same, agreed-upon price.

great summer coming next week for winter service

The work was done professionally and expeditiously. The technician was prompt, courteous, and tidy. And best of all, everything works.

Work went excellently. I have been using them to service my furnace and air conditioner ever since. Always punctual and knowledgeable.

Always prompt and professional and explain the job completely.

CRNE's staff and technicians were very helpful and prompt. I will always call on CRNE to service my ac/heating.

everything has been great. The furnace has performed as promised and definitely lowered the gas bills. The service calls have been very professional and punctual. I would definitely recommend Cernes

They're great. They check my a/c and make sure I have freon. They check my humidifier.

Crne was over-priced. I hired someone else, who has more ratings and higher ratings than Crne on Angie's list. Crne's technical aspects of the quote reflected a poor understanding of the engineering options. Crne wanted to sell me a bigger furnace so a bigger air conditioner would work. A new furnace was not necessary. On the quote, all options were added together at the bottom. Buying all options would have meant two air conditioners! On the plus side, the people were polite, professional, and the appointment was done on time. I am not mad. Crne was just not for me.

They are unfailingly punctual and professional and very helpful, giving me tips for troubleshooting the furnace. Excellent customer service and work each time.

They always do a great job and always explain what they found and what we can do to make our equipment run more efficiently and last longer

I am very satisfied with the Crne Heating Company. Al Crne did my work and was friendly and efficient. Their price was fair.

When I called, they advised me there would be a $98 charge for the service call and a nonrefundable $l56 fee for labor. I never heard of charging a labor fee to diagnose and get an estimate, but I agreed because I thought I would be using them for the repair, and it would be applied to the total repair cost. Steve came out and said I needed a capacitor and contactor for the unit and quoted me a price of $821. He also stated that if I purchased a one-year service contract for $199, the price would be $701 for the repair. We then talked about replacing entire system vs. fixing it because it is an older unit; he quoted me $7950. I did know what to do, since I do not have much experience dealing with contractors, so I said I would have to think about it; however, I still had to pay the "labor" charge. I contacted another provider recommended by a neighbor who came out and fixed the a/c (replacing and capacitor and contactor) for a total cost of $170. Just feel CRNE'S fees are way out of line.

The unit was installed without any problems on the date and time of the scheduled appointment. The cost was agreed on prior to installation. There were no additional costs. The unit is functioning properly.