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Bright Side Inc

5.0(
104
)

Upholstery Cleaning, Carpet Cleaning, Oriental Rug Cleaning,

... +8 more

About us

The Bright Side Inc offers a variety of residential and commercial maintenance services from carpet & upholstery cleaning, to air duct and dryer vent cleaning, leather furniture restoration, power washing, deck restoration and sealing services. The Bright Side, Inc. was founded in May of 1993 and incorporated in October of that same year. Our goal is to fulfill the unmet service needs of Chicago's north suburban area. While there are many carpet cleaning companies in the area, surprisingly few have the prerequisite knowledge to provide proper cleaning methods and maintenance advice and information for delicate and high-investment fabrics. The owners of The Bright Side, Inc. have positioned themselves to serve this market niche with extensive education regarding fabrics and fiber materials, the chemistry of cleaning and prior experience in the field. We are proud members of The Better Business Bureau and also carry several recognized cleaning industry certifications. We encourage you to call at (847) 251-6860 or email us for consultations. Send us your photos - we can provide "virtual estimates" at https://brightsidecarpet.com/free-estimate/

Business highlights

32 years of trusted experience

Services we offer

Wall-to-Wall Carpet Cleaning, off-site Oriental Rug Cleaning, Commercial Business Carpet Cleaning, Stain Protection, Upholstery Cleaning, Stain Removal, Mattress Cleaning, Steam Cleaning, Odor Removal, Leather Upholstery Cleaning and Renewal, Pressure Washing, Air Duct Cleaning, Dryer Vent Cleaning, Deck Staining

Amenities

Free Estimates
Yes
Senior Discount

10%

Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.0104 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
98%
4
2%
3
0%
2
0%
1
0%
Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Write a review
Showing 76-100 of 104 reviews
Rayna T.
10/2017
5.0
upholstery cleaning
  + -1 more
outstanding work!!
Description of Work: We needed to have a carpet cleaning in a very large room.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gaylord F.
03/2017
5.0
oriental rug cleaning
  + -1 more
They did a very good job.
Description of Work: Clean an oriental rug.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SHARON S.
08/2016
5.0
upholstery cleaning
  + -1 more
unknown
Description of Work: I just had them wash and stain my deck, and they will be coming back to clean my carpets. I have used them several times, and have always received excellent service!!!
Rating CategoryRating out of 5
Yes, I recommend this pro
Amy W.
04/2016
5.0
upholstery cleaning, air duct cleaning
  + 0 more
unknown
Description of Work: Cleaned area rug
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Laura A.
12/2015
5.0
air duct cleaning, upholstery cleaning
  + 0 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kate S.
11/2015
5.0
upholstery cleaning
  + -1 more
unknown
Description of Work: Steam cleaned furniture
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$490
Don C.
10/2015
4.0
upholstery cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Bright Side Inc
Dear Sir: As the owner of The Bright Side, Inc., I take the feedback we get from Angie's List clients very seriously. We strive to earn "straight A's" when we get reviewed. For 69 of our 71 reports, we have succeeded in meeting this goal. In any event in which we have failed to meet our goal, I am compelled to reach out and inquire as to what we could have done differently to earn your initial satisfaction, or to ask if there is anything else we could have done after the fact to improve upon your experience? I looked through our records to find the details of the work we did for you. The work was in fact done on June 2, 2015, not April 15th. Your total expenditure for all of the various items we serviced for you came to $612, not $900. Additionally, I reviewed our several emails that we exchanged before the job was done, and saw that we had discussed pricing in full prior to doing the work. You had stipulated that if a particular portion of the job (the leather furniture cleaning) was going to be much in excess of $300, to skip it. I see from reviewing your receipt, that you were charged approximately $20 more. I honestly do not recall if we discussed that difference with you on the phone or not. We should have. I am happy in any event to extend $25 credit to you for any future work as a gesture of good will. Apart from this one possible miscommunication, I see that in all other regards, you were fully informed of our pricing for all the work we did prior to scheduling. What concerns me the most about your report, however, was the grade of "C" for quality. Neither of us should have accepted that as a final outcome. I often do make a point of reaching out to new customers after we've completed work for them just to make sure that we are still providing he level of quality that we've built our reputation on each and every time. Its something I wish I could say I always do- to say that I always call everyone to ask them about their experience - but truthfully, when we get very busy, I don't keep up as well as I'd like with follow-up calls. Please know that in future, I welcome your calls if you dont hear from us after the work has been completed. In any event that anyone calls us back shortly after completing work that they found unsatisfactory - and I unequivocally regard a grade of "C" as unsatisfactory - we come back, at no charge, and we do whatever we possibly can to make it right with you. I sincerely wish we had been given that chance to work a little harder to earn your satisfaction. Even though this work was completed five months ago to the day, your report was only just posted a couple days ago, so whatever is in my power to do at this point to make better on your experience with us is something I would be happy to hear about from you now. Yours most earnestly and sincerely, Neil Hansen, owner of The Bright Side Inc
Nancy M.
09/2015
5.0
oriental rug cleaning, upholstery cleaning
  + 0 more
unknown
Description of Work: We had a pet urine stain on a very expensive needlepoint-type rug; they picked up the rug, cleaned it and delivered it back to us within a week. Very pleasant, professional, and did an excellent job!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
DAYRE L.
09/2015
5.0
upholstery cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$275
William O.
06/2015
5.0
carpet cleaners, oriental rug cleaning, upholstery cleaning
  + 1 more
unknown
Description of Work: Cleaned family room rug. Everything went smoothly by a team that was very professional.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Henry L.
05/2015
5.0
upholstery cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$204
Cathy G.
01/2015
5.0
air duct cleaning, upholstery cleaning
  + 0 more
unknown
Description of Work: I had 10 spotted and stained off white silk dining chairs. they now literally look like new. I cannot believe how clean Neil got them considering how difficult silk can be to work with. Also cleaned 4 kitchen chairs and 3 bedrooms. Very professional. Neil also protected my "wall corners" in the house from the hoses. Would recommend and will use again in the future.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,010
BRIAN S.
10/2014
5.0
air duct cleaning, upholstery cleaning
  + 0 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Mary M.
06/2014
5.0
air duct cleaning, upholstery cleaning
  + 0 more
unknown
Description of Work: Cleaned my upholstery and did an excellent job.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Robert D.
06/2014
5.0
air duct cleaning, upholstery cleaning
  + 0 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Donna E.
10/2013
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned carpeting damaged from flooding and while the carpeting needs to be replaced, they did a great job getting cleaned up.
Rating CategoryRating out of 5
Yes, I recommend this pro
WILLIAM S.
07/2013
5.0
upholstery cleaning
  + -1 more
The did a great job!
Description of Work: Cleaned our sectional and chair and ottoman
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Donna M.
04/2013
5.0
upholstery cleaning
  + -1 more
Excellent - no problems.
Description of Work: Bright Side cleaned 4 upholstered chairs. The price was very competititve and the work was excellent. I would definitely recommend this firm.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
LISA R.
05/2008
5.0
carpet cleaners
  + -1 more
They were very thorough. I was very pleased. They were reasonably priced as well.
Description of Work: They cleaned the carpets throughout my home.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JESSICA L.
11/2007
5.0
carpet cleaners
  + -1 more
The Bright Side is fantastic! It was easy to arrange a time to come and clean the carpets, and the cleaners were on time and friendly. They made my carpet spotless and fresh-smelling in record time, and there was no oily residue like I've experienced in the past. I've had them come out twice in the past few months, and after I asked them to re-clean a stair that had gotten dirty (no fault of theirs), they did it at no charge.
Description of Work: Cleaned stairs and several rooms of heavily-trafficked Berber carpet.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
BRIAN & ELIZABETH T.
02/2007
5.0
air duct cleaning
  + -1 more
Neil and Josh called in advance to let us know they were coming early, which was fine with us. They were courteous and professional and made every effort not to get anything dirty. They notified us when they needed to move personal items when cleaning all air ducts. The truck-mounted vacuum really pushed out all of the lint caught in the dryer vent. They weren't annoyed by questions. They cleaned up all of the equipment and made payment by credit card quick and easy. They took our two big floor rugs for off-site cleaning. They promised to return the cleaned rugs by our specified date. Our only issue was that we needed the rugs back on Friday, but didn't receive them until Saturday morning. In the end, not a big deal, but my wife was stressed because we had company arriving on Sat afternoon. So happy with the service that we asked them to submit a proposal to do all dryer vents for the other seven units in the building.
Description of Work: 1. Condo unit air duct cleaning: 1 return, 10 supplies, including sanitizing fogging $275 2. Dryer vent clearance $60 3. 2 off-site rug cleanings (including p/u and delivery) $180, $515 - $26 (5% discount for all work done) - $10 (internet coupon) = $479
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$479
JOE P.
02/2007
5.0
air duct cleaning
  + -1 more
Overall the experience was very positive and I'd recommend them to anyone looking for professional duct cleaning. They were courteous and responsible and took great care to disrupt our house as little as possible during the cleaning process. They removed a ridiculous amount of dirt from our ducts and did a good job of cleaning up after themselves. The process itself makes a fair amount of noise due to the machines they use to produce the necessary suction and to do the whole 2500 sq. ft. house it took about 5 hours.
Description of Work: We live in a 100 year old house that has had several additions. We have two furnaces and a ton of old ducts. Neil's team cleaned our ducts for what appeared to be the first time they had every been cleaned.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$625
DWAYNE J.
10/2006
5.0
air duct cleaning
  + -1 more
Neil and the two guys did a rock-star job. We had some company come out 4 years ago. I felt like we were kind of scammed by them and Neil pretty much confirmed this. They did a thorough and complete job, sucking out a 5 gallon drum of crap we had been breathing in since we moved here. This (in combination with carpet cleaning - see separate positive review) was an all day job. You can see the end product in the picture attached. Neil's guess was our house had not had this done in 20 -25 years. Disgusting.
Description of Work: Vacuumed 12 supply vents and one return.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
DWAYNE J.
10/2006
5.0
carpet cleaners
  + -1 more
Excellent. Neil and the two guys were polite, careful, knowledgeable and thorough. Neil even came back two days later because I told him one of the blue foam pieces that holds up the furniture somehow melted to the carpet. He came out, removed it and did another rinse of the entire carpet at no charge. This was clearly not his fault, but he was very cool about it. There is a picture attached of the rinse water. Keep in mind that this is two days after I had just steam cleaned the carpet myself.
Description of Work: Steam cleaned entire living room, landing, 14 stairs and dining room rug.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
BENITA L.
04/2006
5.0
air duct cleaning, carpet cleaners, upholstery cleaning
  + 1 more
They clean carpets and upholstery and leather as well as air ducts. I had a cat problem when I moved in 9 years ago. Where the cat urinated on my mattress and my couch. They came in and cleaned and deodorized where it was not able ever to be detected. They have been cleaning carpets for me and my friends for about 12 years.
Description of Work: I had my air ducts cleaned. The contractor came out in advance and estimated the job and explained how they would do the work. explained how they would do the work. They are very professional.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$520

Contact information

690 Sanders Rd, Northbrook, IL 60062

http://brightsidecarpet.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 3:00 PM

Licensing

Bonded
Insured
No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Upholstery Cleaning,
Carpet Cleaning,
Oriental Rug Cleaning,
Air Duct Cleaning,
Pressure Washing,
Deck Maintenance,
Furniture Refinishing and Repair,
Dryer Vent Cleaning,
Leather & Vinyl Repair,
Water & Smoke Damage,
Gutter Cleaning

FAQ

Bright Side Inc is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 3:00 PM

Bright Side Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Bright Side Inc offers free project estimates.
No, Bright Side Inc does not offer eco-friendly accreditations.
Yes, Bright Side Inc offers a 10% senior discount.
No, Bright Side Inc does not offer emergency services.
No, Bright Side Inc does not offer warranties.
Bright Side Inc offers the following services: Wall-to-Wall Carpet Cleaning, off-site Oriental Rug Cleaning, Commercial Business Carpet Cleaning, Stain Protection, Upholstery Cleaning, Stain Removal, Mattress Cleaning, Steam Cleaning, Odor Removal, Leather Upholstery Cleaning and Renewal, Pressure Washing, Air Duct Cleaning, Dryer Vent Cleaning, Deck Staining

Contact information

690 Sanders Rd, Northbrook, IL 60062

http://brightsidecarpet.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 3:00 PM