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Charles McDuffee Co Heating & Air Conditioning

Heating and Air Conditioning, Metal Fabrication & Restoration

About us

Charles McDuffee Co. Heating & Air Conditioning is dedicated to providing the best possible solution for your home or business. You can count on us to provide you with a system and solution that fits your unique needs and since we've installed many systems in this area, we've earned a reputation for doing the job right the first time.

Business highlights

75 years of trusted experience
Emergency Services Offered

Services we offer

Installation of furnaces, central air conditioning, boilers, garage heaters, whole house humidifiers, whole house media, electronic, & hepa air filtration systems. Whole house ultra-violet air purification systems, energy recovery ventilation systems, de-humidification systems, & water heaters. Sheet metal work. Service on all brands, routine clean & service, on all brands, maintenance agreements,& extended warranties.

Services we don't offer

Duct cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.830 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
3%
3
0%
2
3%
1
3%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 30 reviews

Ken F.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
They did yearly check up on the air conditioner and the furnace and they do them at two different times. The warranty keeps me going back. They installed the new furnace and the air conditioner and when they did that if you purchased both of them at the same time, they doubled the 5 year warranty on the units. But to keep the warranty active somebody from that is affiliated with that company has to come out and do an annual service on it. They correspond. They seem to do a reasonable job. We haven't had any issues with scheduling. Before we had the new stuff installed we had one emergency kind of thing where things quit working. They came out and they fixed it for us. I don't really have a way to really judge the price. The folks in that kind of line of business especially when they make house calls are generally on the more expensive side but I don't think I'm getting ripped off when it comes to price.
Description of Work: They provided maintenance services for the furnace and the air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Ken F.
10/2017
4.0
heating & air conditioning/hvac
  + -1 more
I'd give them a "B" because there was one issue that when they installed the furnace the base kind of covered the sump pump. It was relatively easy. The inlet pipe basically all we did we used a flexible hose joint on that to basically separate the pipe. Then you could pull the pipe out and then take the cover off. There's about 2 inches underneath being covered.
Description of Work: They installed a new air conditioner and a new furnace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Peg T.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
...
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARIE K.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Went extremely well. I had 3 other dealers evaluate the job and give me estimates. McDuffee was head and shoulders above the rest in design and warranty on their work.
Description of Work: Installed Mini-split AC/heat pump in 3 zones of old house with no room for vents.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Katherine K.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent job, quick, courteous, cleaned up after. Inspector from city admires their work and says they always do the job right.
Description of Work: Furnace and water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,800

Janet L.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
We've used them for years. I've never used anyone else, so I don't know about pricing comparison. I like that they have emergency services too and they come out as fast as they can.
Description of Work: Maintenance check and repair.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Lori A.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
Technological advancements and computer programs allowed Mike McDuffee to get a precise measurement of our interior space and to design the most efficient system for our home. This technology will become the norm, and local cities and towns are making this mandatory when replacing your heating and air conditioning systems. This is a good thing, and very professional on McDuffee's part. Mike was very informative and took extra time to explain the different models, answer our questions, and address our concerns. We hired them to install a new American Standard Gold 95V variable speed, 2 stage furnace with a 16 SEER Gold single stage air conditioner. From our initial service call to completion of the actual work, everyone was very professional, prompt, courteous, and friendly. The technicians are highly qualified and excellent with clean up. They installed dampers in our existing ductwork to help distribute the heat more evenly throughout the house. Although it has only been a month, the house is noticeably more comfortable. We would like to thank the owners, management, technicians, and office staff for their excellent service and a job well done. We are extreemly pleased with the results and would highly recommend them.
Description of Work: On a cold Saturday in January, we placed an emergency call into Charles McDuffee Heating & Air Conditioning to repair/replace the squirrel cage ventilation motor on our furnace. The owner asked me a few questions about our system and promptly dispatched a technician. Since our current American Standard heating and air conditioning system was over 20 years old, we subsequently arranged a followup appointment to replace our current system with a more efficient unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,700

Cindy A.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
They vacuumed out the heater and replaced the coupler. He did look over the heating system and made some recommendations. He will have someone follow up with me in a week to discuss them. I appreciate good service and that's exactly what I got. Right now I have heat, and that's a good sign.
Description of Work: When I called Mc Duffee Co. for service it was early in the am hours as that's when I noticed my heating was not working.I was told by the lady it would between 9-10 o'clock that morning. She even called back to tell me they were on the way! I was impressed that the owner of the company came and was very educated on the base board heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$217

Rose M.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were very reliable and they went out of their way big time on a furnace installation for us at one time. There were a few things that they had to come back and fix after they were gone.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark B.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
I was having troubles with my furnace through this winter and knew it was time for a new one. I had received a few estimates through out the winter. I called Charles Mcduffee and Steve came out to my house the same day. Steve looked at my system and I told him of some of the issues we were having. He was the only one that had taken extra time with my concerns and actually addressed them. We were having airflow issues in area's of the house and he addressed them. I felt very comfortable with Steve and his recommendations. I went with them and bought a variable speed furnace and they address some duct work issues that nobody else took the time to even look at. Its been a few months since the instal in this cold winter and the house has never felt more comfortable. The install crew was fantastic, professional and very kind during the install. Such a great experience. I will recommend Charles Mcduffee to all my family and friends. I only wish I had known to call them the first time. No more searching for a good contractor anymore! Charles Mcduffee is stuck with me now:) Thank you Steve and Charles Mcduffee!
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,100

EDGAR D.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
Opt instead to purchase a new unit after meeting with the company’s co-owner to select the appropriate model and arrange financing. From our initial service call to the final walk through of the installed internal and external components of the central air conditioner, CMD delivered their services and products in top drawer fashion. We also bought our gas furnace from them 7 years ago and it has been problem-free from day1. They do not charge to haul away the old replaced unit(s) and left the work areas as clean as pre-installation condition. Based on our long-term experience with CMD as our HVAC provider, we will continue using their services/products and highly recommend them to everyone. In our opinion, their products and related services are the gold standard in the industry.
Description of Work: Charles McDuffee Company Heating & Cooling (CMD) initially came out to determine why our central air conditioner was not cooling our home based on thermostat setting. Field technician located a bad condenser fan motor the estimated replacement cost of which when added to the standard service call cost would have been about a third of the price of a brand new unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

Ron N.
08/2013
2.0
heating & air conditioning/hvac
  + -1 more
They quickly realized what the problem was. However, he had no appropriate tools/equipment to do the job. Finally I offered them a wire-coat-hanger for them to use and unclog the line. Their standard charge, just to walk in the door, is $89.00, so they charged an additional $78.00 to unclog this pipe, for which I provided the 'tools'. I feel that the charge of $78.00 was exorbitant for the work they actually performed.
Description of Work: Unclogged a condenser pcv pipe

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$170

Kathleen C.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
They successfully performed the warranty work and we were charged a fraction of what we might have been charged had they not gone to bat for us.
Description of Work: Charles McDuffee Co. made sure that our warranty work was performed even though the air-conditioning manufacturer didn't want to honor the warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Cynthia L.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
We recently purchased a home with a 20+ year-old boiler and 26 year old furnace. Regrettably, both the furnace and the boiler sat in a dark, wet room for two years, so neither of them were in particularly good shape. Nonetheless, numerous friends and associates suggested the boiler could be repaired and made useful for a few more years – as it turns out, the boiler failed as soon as the temperature dropped. After a few days without heat, I called Charles McDuffee – they were able to send out a technician within 20 minutes to evaluate both systems. They concluded a) my furnace chimney was overburdened and venting poorly, b) my furnace required a new control module, and c) my boiler, at the very least, needed a new expansion tank. Two days later I had them come out to replace the expansion tank and service the boiler – they successfully got the boiler up and running again, but warned me that it was on its last legs and really needed to be replaced. When the boiler failed again the following day, I decided to bite the bullet and replace it entirely – not a cheap proposition, but the correct choice. The boiler literally fell apart into large, rusty chunks as it was being taken away – that it operated at all is something of a Christmas miracle. The guys at Charles McDuffee were great – not only did they lend me a new control module for my furnace so I could get heat immediately into the house as they worked, but they also issued me a full credit for all of the previous work they had done on my old boiler – nearly $400. They hauled my old boiler away, rebuilt my chimney feed so it drafted properly, installed a new thermostat for free, and left the place cleaner than they found it. The new boiler is working like a charm and I couldn’t be happier with the service, advice, and follow-up. In addition to the manufacturers’ warranties, all parts and labor are guaranteed for a year – so far, no problems at all. They’ve been in business since 1950, so I have every confidence they will continue to be around to back up their guarantees. I plan on calling them in the spring to take a look at my teenage AC and, eventually, to replace the furnace next to the boiler.
Description of Work: The folks at Charles McDuffee came out and evaluated my furnace and boiler (I have one of each), made a good-faith effort to repair my ailing boiler, and, when it became obvious that the boiler was beyond repair, replaced the old boiler with a new one (140,000 BTU).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,700

Rick S.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. Same individual has done the work for us the past 3 years. Very knowledgeable and friendly. Able to answer all of the many questions I had which were more than just furnace questions including AC, Hot water heater and flue issues. Gave me tips on what to look for before it becomes and issue.
Description of Work: Had furnace inspected, cleaned and tuned up for the upcoming winter.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Richard C.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
They provided multiple estimates with different options and were patient in explaining all of them to us. They were the lowest bidder for the job. The job took several days, they were always on time and cleaned up after their work. Tarps were laid down to protect our floors. The workmanship was top notch and the company had a very professional approach. Everyone was friendly and tried hard to do quality work. They worked with us to make sure we got exactly what we wanted. We were nervous taking the low bidder, but could not be happier with the outcome. Highly Recommended!
Description of Work: McDuffee Heating and Air Conditioning Company installed a new air conditioning system for our residence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Rick S.
11/2010
5.0
heating & air conditioning/hvac
  + -1 more
I scheduled a fall inspection and tune-up of our home furnace in mid October. On Nov 10 repairman arrived on time and called 1 hour ahead to notify of ETA. Well experience gentleman arrived at the door, identified himself, put booties on shoes and went to work. Explained everything to me as to what he was doing, if there were any problems( none found). Gave me a report as to condition of the furnace and expected remaining life as well as some tips as to what to look for if the unit fails to work prior to calling a repairman out to do the work.
Description of Work: I scheduled a fall inspection and tune-up of our home furnace in mid October.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Craig M.
08/2010
5.0
heating & air conditioning/hvac
  + -1 more
They were very responsive and did the job on time. The price that I was quoted was the price I paid. I would rate them highly and would use them in the future if necessary.
Description of Work: We used Charles McDuffee Co Heating & Air Conditioning to remove the old furnace and install a new high-energy furnace and a new humidifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

MARY F.
06/2010
1.0
heating & air conditioning/hvac
  + -1 more
didn't go -they never responded to my request
Description of Work: I asked them to evaluate why my addition was cold and what could be done to help. The first individual said he'd have one of his colleagues come out to evaluate the venting system and give me a quote. I called twice to ask them to send that person out and no one even returned my phone call/came as promised. Bad form.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Gilbert S.
03/2009
5.0
heating & air conditioning/hvac
  + -1 more
Steve was good at explaining everything. Workers were knowledgeable and efficient and did quality work.
Description of Work: Installed a new 95+% Trane gas furnace with air filtration system. The price may appear to be high to some, but according to my research, Trane is the best brand to get and worth the money.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

KEVIN C.
02/2009
5.0
heating & air conditioning/hvac
  + -1 more
They were terrific. They did what they said they would do and they did it neatly. They did the work within budget. I am very pleased. I will use them again in the future if needed.
Description of Work: The last time I used Charles McDuffee Company Heating and Air Conditioning was for them to install the central air conditioning and do some duct work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Craig M.
10/2008
5.0
heating & air conditioning/hvac
  + -1 more
Estimate-Company family member/employee took measurements and provided thorough estimate; was very personable. Install-Technicians came right on time, were professional throughout, and cleaned-up fully upon completion the same day. City inspector positively commented on the install quality and sheet metal work that was done.
Description of Work: Replaced/installed new furnace, A/C unit, humidifier and thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

TERRENCE B.
02/2004
5.0
heating & air conditioning/hvac
  + -1 more
MAINLY INTERESTED IN IMPROVING COMFORT IN A NEW ALL GLASS SUNROOM ADDITION. ANOTHER COMPANY HAD ESTIMATED $7000 TO REPLACE FURNACE AND ZONE THE DUCTWORK. DAVE SPENT OVER 1 1/2 HOURS IN MY HOME DISCUSSING VARIOUS POSSIBILITIES AND WOUND UP TALKING ME OUT OF DOING THE WORK AT THIS TIME. HE SUGGESTED TRYING A $30 DOLLAR SPACE HEATER FOR NOW TO SEE IF THAT WOULD SOLVE THE HEAT PROBLEM. HE SAID HE'D COME BACK IN THE SUMMER TO SEE HOW THE ROOM DID IN THE SUN. HE SAID I'D BE SMARTER TO WAIT AND SEE HOW WELL MY CURRENT SYSTEM HANDLED COOLING THE ROOM, AND THEN DECIDE HOW TO PROCEED. WHAT A GUY! HONEST AND GENUINELY CONCERNED THAT I FIND THE BEST SOLUTION FOR MY SITUATION.
Description of Work: INQUIRED ABOUT UPGRADING FURNACE AND MODIFYING DUCTWORK TO ZONE HEAT AND A/C IN MY HOME.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOHN O.
10/2003
5.0
heating & air conditioning/hvac
  + -1 more
WOULD USE THEM AGAIN FOR HVAC RELATED WORK.
Description of Work: HAD A WALL FURNACE REPAIRED. THERE WAS A PROBLEM WITH THE GAS LINE TO THE BURNER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$167

DANIEL K.
09/2002
5.0
heating & air conditioning/hvac
  + -1 more
WE HAVE USED THIS COMPANY SEVERAL TIMES NOW AND HAVE ALWAYS HAD EXCELLENT SERVICE. WE USED THEM IN 1996 TO PUT IN A NEW FURNACE/AC IN 2001, WE MOVED AND HAD A NEW FURNACE/AC INSTALLED IN THE NEW HOUSE. THEN,IN AUGUST 2002 WHEN WE NEEDED THE A/C REMOVED, AND THEN RE-INSTALLED 2 WKS LATER, (BECAUSE OF SOME WORK ON THE HOUSES EXTERIOR), I CALLED AND THEY WERE OUT FAST. MY HUSBAND HAS A HEART PROBLEM SO THEY PUT US AT THE TOP OF THE LIST, THAT WAS VERY MUCH APPRECIATED. WILL DEFINITELY USE AGAIN.
Description of Work: WE HAD TO HAVE OUR CENTRAL AIR UNIT REMOVED AND THEN REINSTALLED, (BECAUSE OF SOME OTHER WORK WE WERE HAVING DONE TO THE EXTERIOR OF THE HOUSE).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600
    • 1(current)
    • 2

Contact information

7 S Adams St, North Aurora, IL 60542

http://www.mcduffeeheating-cooling.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Metal Fabrication & Restoration

FAQ

Charles McDuffee Co Heating & Air Conditioning is currently rated 4.8 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Charles McDuffee Co Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Charles McDuffee Co Heating & Air Conditioning offers free project estimates.
Yes, Charles McDuffee Co Heating & Air Conditioning offers eco-friendly accreditations.
No, Charles McDuffee Co Heating & Air Conditioning does not offer a senior discount.
Yes, Charles McDuffee Co Heating & Air Conditioning offers emergency services.
Yes, Charles McDuffee Co Heating & Air Conditioning offers warranties.
Charles McDuffee Co Heating & Air Conditioning offers the following services: Installation of furnaces, central air conditioning, boilers, garage heaters, whole house humidifiers, whole house media, electronic, & hepa air filtration systems. Whole house ultra-violet air purification systems, energy recovery ventilation systems, de-humidification systems, & water heaters. Sheet metal work. Service on all brands, routine clean & service, on all brands, maintenance agreements,& extended warranties.
Duct cleaning

Contact information

7 S Adams St, North Aurora, IL 60542

http://www.mcduffeeheating-cooling.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM