Advanced Electronic Industries Inc

Description of Work: Had them come out to check a Hitachi 52" TV - 2y ears old - that had just stopped showing picture. Sound only. While they arrived when scheduled and looked over the TV quickly, we had to wait a week and a half before hearing back from them for estimate. And then I had to call them twice, first on Wed and then again on Friday to try to get estimate. When techinicain finally called me back, he seemed annoyed that I was requesting information on estimate that day or I was going to call someone else to look at it. I was told that the part I needed only came as a panel assembly and that Hitachi didn't make just the single part. Said he had sent a couple emails looking for a used "timing" part and had yet to find anything. He also said that if I needed an estimate right then (a week and 1/2 later) that he would guess that it would cost around $2100.00. I felt that he had just blown me off since I was requesting the estimatethen. I called another repair service in town and they came out right away and gave me an estimate of $450.00. Parts were ordered (completely different parts - power source & circuit board); repairs made within a few days and TV works great again.

Description of Work: Repair involved a common problem to 46" flat-panel Samsung HDTV (use of undersized 10 volt capacitors causing problems with the on/off switching). Samsung arranged repair coverage per warranty. Could only schedule one day per week as Advanced only came to Peoria from Normal on Wednesdays. Spoke with scheduler on 12/3 and was advised that we should be the first call on route as other calls were on the way back to Normal. Was informed that morning appointments began at 9:00 AM. It took about six calls over two days to get through to the scheduler as the after hours business phone message and transfer link was cutting off calls midway through the process. Wife took off work in morning of 12/8 to meet repairman at 9:00 AM. He didn't arrive then, and I called business at 9:30 AM. Business message stated that business hours did not begin until 10:00 AM, and left message. Called back at 10:15 AM and was informed that technician had left, but office would only state that he would arrive before 12:00 PM. Questioned them why we were informed first call and 9:00 AM and why they could not call 30 minutes before arrival so wife did not have to lose two hours from her business that morning. No explanation except that is the way we do things. When repairman arrived arrived at 11:50 AM wife asked he couldn't provide 30 minutes notice as her business was only 10 minutes away and she lost 2.5 hours of business due to the poor communications. Repairman stated that they only provide a morning or afternoon appointment window and that was it. Work performed at this time seems to be working.