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Smithereen

Pest Control, Animal Removal

Reviews

4.68 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
13%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-8 of 8 reviews

eva L.
06/2016
5.0
pest control
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Laurel L.
11/2014
5.0
pest control
  + -1 more
See above.
Description of Work: As part of my contract a technician checked in our attic for carpenter ants. It was a tight space with only joists on which to balance and a covering of loose fluffy insulation. The tech Dean Martinez had to ascend a ladder and ascend through an 18 in. ceiling opening. This he did and cheerfully made his inspection. I have used this business for years now and always been satisfied.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ANGELISA H.
08/2013
1.0
pest control
  + -1 more
I rearranged my schedule to accomodate a 7:00 a.m. consultation appointment to evaluate insect pest problems and provide pricing. By 8:00 a.m. I resolved myself to the fact that it was highly unlikely the company representative was being delayed by rush hour traffic. I called the company and the operator told me the representative got and quot;side-trackedand quot; and asked if I would like to reschedule for next week. What the heck getting and quot;side trackedand quot; means I don't know. The company was not even courteous enough to call me when they knew they were not going to keep the appointment. I wasted my time off from work to meet with them. I don't recommend using them unless you want to risk a no show. It is an indication of how they conduct their business and the quality of services that would be received if hired. They didn't even try to offer any type of restitution in connection with potential service from a new customer.
Description of Work: Nothing. They never showed up and wasted my time.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


VERONICA P.
11/2011
5.0
pest control
  + -1 more
They are very professional and punctual.
Description of Work: I've used their pest control service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ralph M.
04/2011
5.0
pest control
  + -1 more
Excellent timely service. Totally eliminated problem in a safe way.
Description of Work: Extermination of black ants from kitchen. 3 applications, 2 done to date.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

JASON B.
10/2010
4.0
animal removal
  + -1 more
He was very helpful and was pessimistic that it would not work. We set traps for 2 weeks and we caught raccoons and I let one go and he let one go and he did not charge me for that since he did not think it would work.
Description of Work: They set some traps to try to remove a skunk.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

MARISA N.
10/2010
5.0
pest control
  + -1 more
Jeff (for bedbugs) was always courteous, friendly, punctual and even early, and took time to update us and explain what he was doing. It is too soon to tell if they are completely eradicated, but so far so good. The guy who came for mice was also great - he explained everything he was doing, what we could expect and gave my husband some advice about where to eliminate potential openings. They will come back within 30 days for free, but we haven't needed them to. Their 'bait stations' were very effective.
Description of Work: Jeff from Smithereen came out three times for bedbugs in our tenant's apartment: first to confirm their presence, and twice for treatments. We also had a different technician come for mice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Maureen S.
08/2010
1.0
pest control
  + -1 more
It didn't.
Description of Work: I called Smithereen to address a problem we were having with pigeons at our condo. I spoke to a nice woman who told me someone would call me back to set up an appointment. It took just about 1 week for the man to call me back and when he did, he told me he could be at my place at 1 that afternoon. I told him that wouldn't work as I was at work and I couldn't just leave like that. I told him that my husband and I both work and that we'd need to schedule something a little farther in advance. He then suggested the next day at 1; I told him early or later worked best for us as we work from 7-7 most days. I suggested sometime after 5 pm when we get off work. He laughed (not a friendly laugh, but more like a laugh of disbelief) and said his hours were from 6am-2pm. Though I thought his response was rather abrupt, I gave him the benefit of the doubt. I told him that actually worked well as we could meet him before 7 some morning. I told him I'd check my work schedule and let him know if we could meet as soon as the next morning or the morning after. I called him back about 20 minutes later, left him a message that the next few mornings worked well for me, and never heard back. That was about a week ago. If their customer service is this bad, I'm not interested in what kind of work they do. I've been an Angie's List member for over 2 years and have never submitted a rating like this - meaning, I'm a pretty easy going Angie's List member.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


    Contact information

    7400 N Melvina Ave, Niles, IL 60714


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pest Control,
    Animal Removal

    FAQ

    Smithereen is currently rated 4.6 overall out of 5.
    No, Smithereen does not offer free project estimates.
    No, Smithereen does not offer eco-friendly accreditations.
    No, Smithereen does not offer a senior discount.
    No, Smithereen does not offer emergency services.
    No, Smithereen does not offer warranties.

    Contact information

    7400 N Melvina Ave, Niles, IL 60714