Smithereen

Description of Work: As part of my contract a technician checked in our attic for carpenter ants. It was a tight space with only joists on which to balance and a covering of loose fluffy insulation. The tech Dean Martinez had to ascend a ladder and ascend through an 18 in. ceiling opening. This he did and cheerfully made his inspection. I have used this business for years now and always been satisfied.

Description of Work: Nothing. They never showed up and wasted my time.

Description of Work: I've used their pest control service.

Description of Work: Extermination of black ants from kitchen. 3 applications, 2 done to date.

Description of Work: They set some traps to try to remove a skunk.

Description of Work: Jeff from Smithereen came out three times for bedbugs in our tenant's apartment: first to confirm their presence, and twice for treatments. We also had a different technician come for mice.

Description of Work: I called Smithereen to address a problem we were having with pigeons at our condo. I spoke to a nice woman who told me someone would call me back to set up an appointment. It took just about 1 week for the man to call me back and when he did, he told me he could be at my place at 1 that afternoon. I told him that wouldn't work as I was at work and I couldn't just leave like that. I told him that my husband and I both work and that we'd need to schedule something a little farther in advance. He then suggested the next day at 1; I told him early or later worked best for us as we work from 7-7 most days. I suggested sometime after 5 pm when we get off work. He laughed (not a friendly laugh, but more like a laugh of disbelief) and said his hours were from 6am-2pm. Though I thought his response was rather abrupt, I gave him the benefit of the doubt. I told him that actually worked well as we could meet him before 7 some morning. I told him I'd check my work schedule and let him know if we could meet as soon as the next morning or the morning after. I called him back about 20 minutes later, left him a message that the next few mornings worked well for me, and never heard back. That was about a week ago. If their customer service is this bad, I'm not interested in what kind of work they do. I've been an Angie's List member for over 2 years and have never submitted a rating like this - meaning, I'm a pretty easy going Angie's List member.