Aqua Plumbing, Heating & Cooling Services Inc

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We had used the company in the past. They do a fantastic job. The pricing was reasonable and they also gave us a discount. One technician came out and worked to almost through midnight resolve the issue. He went above and beyond for us. He was extremely knowledgeable and knew exactly what to do to resolve the issue. I had no difficulty contacting them or scheduling the service even though we called later in the evening. I would gladly use them again.

The service went well. One technician came out and completed the job in about 30 minutes. They were fair in their quote, however, and gave me what I needed. I had no difficulties scheduling them out and they responded relatively quickly.

The finished project turned out well. The estimate they gave us ended up being much lower than what the actual cost was. The original quote was about $1700. I had to go through negotiations to get them back down to a better pricing option. The process was painful to get to where we needed but they did do good work. The quote they gave was for cast iron but we changed in to copper to get the pricing down. Two technicians came out and completed the job in about 6 hours. They were great guys and did a good job cleaning up after themselves. They were polite guys and I did appreciate their willingness to work with us. I had no problem contacting them or scheduling the service. I would use them again with better understanding to the process and better communication.

I have been using Aqua Plumbing Heating and Cooling for the last 10 years for my plumbing service and also used them for duct cleaning at my home and this was the first time we used them for our heating and A/C service. We needed a new furnace and had them price out our options, their price was very competitive and they offered and explained all the different options for the different efficiencies for furnaces. We scheduled our new furnace to be installed the following day and they performed great! Coincidentally, we had a deluge of rain that day which caused a backup on our sewer and we were luckily able to get Aqua's sewer crew out at our home within the hour and they rodded our sewer line. We are now on a maintenance program for our sewer and as with our new furnace we're confident that we are in good hands! They left our home as clean as when they came and we were thrilled to have them respond so quickly with our sewer backing up! We will continue to use Aqua for all of our plumbing, heating and cooling needs!!!

I made my appointment when the weather started to get rainy. The technician arrived 5 minutes early, was very professional, and finished the service within 45 minutes. After he was done, he explained what he had seen (my flood control system was in great shape), and what he had checked and inspected. All in all, great service. I will continue to use Aqua Plumbing annually for this service.

We've used them in the past. It's really good. It's very expensive. We hit some issues with another fixture, they've looked at toilet because we're having issue with the handle. Usually they're very knowledgeable, but the employee said no, the parts can be rafting. And there's no really rafts there and he said we can't replace it. The plumber headed here coming out and said no, like a $60 part.

TL;DR-- We did not have trouble with the installation itself, but the high-pressure sales tactics and the way overpriced service and materials costs are terrible. DO NOT CALL THEM, even for an estimate, because they will fleece you for every penny you have. Here's the story: My parents' basement flooded due to a failed sump pump. I panicked, so did not have time to check reviews before choosing Aqua - I wish I had, because they have a decent # of terrible reviews. They pumped the water out of the basement and installed a new sump pump. For the installation itself, and the installer (Joey the plumber) there was no problem. But later we found out that we overpaid for this service. In fact, all of Aqua's services are way overpriced. The 2 furnaces and water heater downstairs were damaged too, so they quoted us on getting new ones installed. Close to $6000 for two furnaces and $2000 for the water heater. Despite their high pressure sales tactics ("You should really get these installed today or tomorrow or your pipes will burst!" - later another plumber told me that was not possible unless the temperature fell below 20 deg for days) we shopped around. Good thing we did, because other companies quoted us anywhere from $3300 to $5000 for those two furnaces. Then, Aqua employees continued to call and pressure us into installing the expensive water heater/furnaces for up to 2 weeks after the first service call. Unacceptable. A few weeks later, the sump pump wasn't pumping water so I called Aqua to take a look, and if necessary, fix the mistake. The plumber came in, noted that the sump was NOT broken. He waded through about 2 inches of water towards the breaker panel, where furnace installers had been working a few weeks prior. He pushed the breaker switch - turns out, it was off, and that's why the sump wasn't pumping. [In retrospect, I should have checked the breaker myself, but I didn't consider that possibility. I immediately feared it was because the sump had failed once again.] Here's the problem: They tried to charge me FOUR HUNDRED DOLLARS for this "breaker pushing" service. It was absurd. The original appointment was made at 10am (later I was informed it was a 10am-12pm window, which the original person did not tell me), but the guy did not show up til 2pm. Then he stayed for about half an hour waiting for the water to pump out. And they wanted to charge me $400 for that?? After arguing with the owner of the business, Jim, on the phone, they 'graciously' offered to cut the charge down to $179, which was impossible to argue down. It seems that is their minimum payment, for "a visual inspection" which is literally having a technician entering your home and looking around. I understand that a plumber's time is expensive, but the original $400 was just an insult. Well, I paid the price, but I don't want others to. Avoid Aqua Plumbing.

They did a good job but they were expensive. They were professional and I had no problem. They could have lowered the price but they did not do that.

They came out right away. We had some issues with our air conditioning and they diagnosed it though I told them that what they planned to do to it that another company has just done but they told me that it had probably been done incorrectly so they were going to do it again. It was for about eight hundred dollars. We were desperate. We told them to go ahead and do it but we forewarned that that was exactly what had just been done and they did it and it worked for about ten minutes and then it did not work. I had an issue with the owner and we said that that had already been done. He acknowledged that and he told me that they would give full credit for the cost that we had just incurred for anything that we wanted done later because we decided not to mess with the air conditioning anymore. We had them again come out to fix some leaky pipes. They were very efficient. The guys were great. They were quick to come onsite to diagnose things. The owner is very fair and reasonable. As all plumbers are, I think they are a little overpriced We will use them again in the future.

It was expensive. I usually do my own plumbing, and for good reason.

They were very quick and handled the gas line installation and inspection. They were able to do it quick which was nice. They provide good service but my advice would be to ask if they could do it cheaper. I will use them again in the future.

I found this company through an online deal site so the cost was 50% lower than usual. Jim was very polite and professional and scheduled the appointment for a few days later. I was glad to be given only a 2 hour window when they would be here so I didn't have to wait long. Jim called the day of to ask if the technician could come earlier. Again very polite and accommodating. Avil showed up on time, put booties on to protect the carpet. Our furnaces are old and have been repaired many times over the years so we have had many service people look at them. Avril went over all problems and potential concerns very clearly, thoroughly and in detail. One of the furnaces seemed to be heating fine but he pointed out a crack that was potentially dangerous and said he had to shut it down as required by law. I asked about replacements. No hard sell but he made recommendations and gave me brochures. He left the area clean and even turned off the basement lights which is rare. I was initially a little concerned about quality given the big discount but this was unfounded. Would definitely use them again and ask for Avil.

They showed up when they should. They fixed the toilet. The quality of the work was good. They were professional. I would recommend them.

These guys are the best...great communication, great service. They are a little pricey but in my opinion worth every penny.

I thought what they charged was exorbitant. One of the pipes came loose about 35 or 40 days later and I had to do it myself because it was already out of warranty.

We needed a plumber to come hook up our new sink and garbage disposal after installing new countertops. We called Aqua Plumbing after finding them on a web search. Their policy is to charge $60 to come and look at your problem and then discount that $60 off any work actually performed. Two service personnel came to look at our sink and garbage disposal and told us the job would cost $1000 to perform. No parts were required, this would have been for labor only. As we felt this was way too much, we declined them to perform the service. We called a different plumbing service provider who performed the service for $150 and it took approximately 2 hours to complete. Aqua Plumbing was proposing to charge us $500/hour for their services. We still had to pay them their $60 to come and look however.

I like them. I have never had any problems with them. They have always been on time and friendly. They are professional and hard working as well. They have reasonable rates and are always very professional when they are working.

Quick professional service. Very expensive prove per pipe installed.

Very good quality and excellent work. Very reliable. A bit expensive but worth it. They are very clean. Put on booties and clean up after themselves.

The polite and competent plumber successfully completed the drain cleaning in less than 10 minutes and his elapsed time in my home did not exceed 20 minutes. He called ahead with his estimated arrival time, wore shoe covers and advised me up-front on price and terms of service. Concerned after the fact (sadly for me) about the seemingly high price, I called a number of plumbing contractors listed in the Yellow Pages and had an Angie s List member service check for pricing on drain cleaning. Information from both sources confirmed that competitive pricing for single drain cleaning was in the $85-$130 range. I called the owner, Jim, to confirm that Aqua had not made a pricing error, advising Jim that I wanted to make sure I reported only the facts in Angie's List. The owner confirmed the price charged and offered that Angie's List is only used by people who have nothing better to do with their time.

Aqua plumbing came to the house to check the main sewer line. The plumber was in the process of draining the pipes to check if the pipe had broke. After draining about 20 gallons he decided to unscrew the cap and all of the sewage came into the house. The plumber called a company to come and clean the mess and tried to make me pay for the clean up, telling me my insurance company would pay for it. The pipe was broken and I asked what it would cost to fix. They estimated the job at $4750. It sounded really high to me so I asked him to cap the line and to leave my house. Capps plumbing came the next day and fixed it for $1575 with a 15 year warranty. I really hate when a company has you backed into a corner because they know it has to be fixed and they try and charge unfair amounts of money. I feel sorry for all the people that have had this company do emergency work for them.

WE TOLD HIM THAT IT ALSO DID NOT DRAIN, HE GAVE ME AN ESTIMATE, BUT AFTER REPLACING THE TRAP, HE SAID THAT HE WOULD HAVE TO ROUT IT OUT TO GET IT TO DRAIN AND HE WOULD HAVE TO CHARGE ME EXTRA. I WAS UPSET BECAUSE WE HAD ALREADY TOLD HIM IT DIDN'T DRAIN AND ASSUMED THAT THIS COST WAS INCLUDED IN OUR ESTIMATE. I CALLED HIS OFFICE AND TALKED TO THE FOREMAN AND HE WAS NOT RESPONSIVE AT ALL. NOW I NEED A NEW PLUMBER.