A Astro Home Improvement

WARNING! BAD EXPERIENCE A Astro Home Improvements did a job for my neighbor which involved replacing his downspouts. At some point while transporting the 20-30 Ft sections of downspout from the front yard to the back yard the installer scratched the side of my vehicle which was parked in the adjacent driveway. I only found this out the next morning as I work from home and went to run an errand in our second car. Immediately I informed my neighbor. Barry did respond right away but I missed his call. Once I got in touch with Barry- owner of A Astro to explain the damage he said that it was impossible “because he had spoken to his worker and he was adamant in denying that he caused the damage”. What a surprise! Barry insisted on having his worker call me. This man called me and was loud, rude, cussed at me, would not let me speak, and hung up saying to never to call and lose his number. Of course, I contacted Barry again and he agreed to come by and look for himself. A week later, because he was sick, he came to and looked at the WHITE scratch that ran 2/3 across the side of my vehicle. Immediately he wanted me to prove to him that his worker did it and insisted that I point out to him where on the already installed 25 foot downspouts was the evidence that it was caused by one the WHITE downspouts. In his mind a single worker lugging 25 foot sections of aluminum downspouts and a 30 foot extension ladder very close to my car could not cause the damage. This is our second car that is hardly driven and has not moved in over a month. I showed him the estimate from a pro body shop, a little over $500, and he accused me of trying to extort him because “I must need the money”. Treated me like I was trash and a liar. He also threatened to sue me if I reported this. I share this so that you are informed as to who you’re dealing with.

Very professional through quote, scheduling and the work completed. Did exactly as they said they would. Would definitely recommend for this service. Owner Barry is professional and detail oriented.

Terrible I been trying to get Astro Home improvement since June of 2017 to come back and fix all of the issues. And still not done. If you are looking for a professional company do not hire Astro.

After installation multiple issues to be fixed are still not fixed

unknown

.

Barry was very responsive when I reached out to him based on a referral. He came out right away to check out the job and give us a quote. He was quite personable, understanding, and took his time to thoroughly explain his proposal. We signed the contract on the same day and put down a down payment. It took 3-4 weeks to get the project scheduled, and overall I am very pleased with the work that was completed. The workers did a top notch quality job and I wouldn't have gone with anyone else. Before contracting with Aastro, I met with several companies, and gratefully I finally found the right one to get the job done. I finally feel like I have someone I can call back for more work. The next project I plan to work on with Aastro is replacing windows and siding. I trust their work and feel they truly care about the end product.

AAstro was recommended by our neighbor, who uses them for her home and her rental property. Mark came out and took a look at the keypad, which was starting to work intermittently despite a fresh battery. He told me that since the lifting mechanism itself worked fine and the only problem was the keypad, and given the age of the keypad, we would be much better off just buying a universal keypad at Menard's and installing it ourselves. He had no hesitation about being completely honest and saving us $100+. I will use AAstro for any and all garage repairs in the future!

President of the company, Barry came to give the estimate. He arrived on time, told me about his company and how he would like to earn my business. He took measurements and said he would get back with me the next day with his "best shot" Barry called as promised but his price was considerably higher than another contractor from Angie's List with a significant number of reviews. I told him he was priced too high and he was gracious about it, thanking me for my time and the opportunity to bid.

AASTRO'S REPRESENTATIVE ARRIVED ON A SATURDAY, ABOUT 3 HOURS AFTER THE DOOR WAS HIT. OTHERS CALLED WERE NOT AVAILABLE UNTIL MONDAY. AN INTERESTING SIDE NOTE IS THAT THIS IS THE COMPANY THAT BUILT THE EXTENSION 30 YEARS AGO, AND EXCEPT FOR THE USUAL DOOR MAINTENANCE, WE NEVER HAD ANY PROBLEM UNTIL IT WAS HIT. TAKES CHECKS.

THE SERVICE TECH, KEITH, WAS FABULOUS. HE WAS VERY POLITE AND NICE.