Mr. Appliance of Kane Kendall Will & Dupage

Called and they were very responsive. Booked an appointment within a couple days. They called before they came out, gave me a quote right then to replace the door pullies and finished the job quickly and for a fair price.

I had used their service last year and had a good experience. This year their administrator was very responsive and they were able to schedule a technician quickly to come out to perform an evaluation. The technician arrived promptly to review the issue. The problem arose when the technician informed me that the hinge cost was $64.00 per hinge. I informed him that I spoke with Kenmore parts directly the day before and the cost was $32.00 per hinge. There should not be a 100% mark up on parts when you are in the service delivery portion of the business and you should not inform your customer that they are wrong on parts pricing since in this case I had already spoken to the Kenmore parts center the day before. This in turn creates questions around the integrity of the service pricing which led me to pursue other vendors for the hinge replacement service. I was surprised by this result given my previous experience with this firm and given their reputation and other service reviews. I paid the diagnostic fee and he departed.

My over-the-range microwave is not working. It is jenn-air brand and pretty expensive. It is only 4.5 years old. Victor came on scheduled time. Spent 30-45 mintues but could not figure out the root cause. There was burning smell. Instead of finding what is burnt, he spent time on the control pad. At the end, just telling me that it is not worth to fix this microwave. He was just guessing that it was an issue with magnetron but not sure. I don't think he is qualified enough to fix microwave issue. It seems like I just spent $89.95 for nothing.

Identified that it was a faulty circuit breaker not the oven.

The dishwasher which we purchased from IKEA failed at near the end of the five year warranty. Repair parts were no longer available so Whirlpool said they would replace the unit with a comparable one. After three months and six calls they were unable to find an exact replacement so they upgraded us to a top line KitchenAid to be installed by Mr. Appliance. The owners of Mr. Appliance went out of their way to help get the unit from Whirlpool as soon as possible, they lived up to each of their promises by returning calls and showing up on time and doing a great job of removing the old and installing the new. I recommend them and would use their services in the future.

Called Mr Appliance a little after 9 am on Saturday 6/4/2016 to get a nonworking side by side refrigerator repaired. Although the company website indicated that they closed at noon on Saturdays, I was told that someone would be out to our home between 11 am and 1 pm. The technician (I think his name was Victor) arrived about 1125 am. He wore booties over his shoes when in the house, and brought in two mats to protect the floor (one mat to put his tools on and one to roll the fridge onto). He was efficient and started work immediately. Victor was pleasant and explained what he was doing and why. In this case refrigerator repair was not cost effective, and we elected not to have it repaired. We appreciated the fast response which allowed us to shop and purchase a new refrigerator later that day.

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Went well

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We had requested initial estimate from Mr Appliance. Estimate seemed high on total amount. However after performing extensive research with various technicians and other vendors we took leap of faith and wanted to have it serviced through Mr Appliance as vendor. We were extremely satisfied with the vendor after the service was performed. Our initial review was knee jerk reaction to communication failure. We would recommend service from Brian and or technician from Mr Appliance to anyone wanting to repair their appliances. We realized that cheap does not always equate to good service. Dacor ranges are very complex to repair and Brian walked us through each step of the way and justified how complex repair of Dacor range is and hence higher cost of repair. We would highly recommend anyone wanting to use high quality service to approach Mr Appliance or Brian for repair service.

Owner / Mechanic, was very professional and a true mechanic. Excellent electrical schematic and trouble shooting skills. Return service call rechecked unit operation to veryfy original problem. Suggested changing two parts so that there would not be a return call. Very satisfied

repairs made in timely fashion and very neat, clean, and professional.

Called to see if they could come early. That was ok. When they were here to install the microwave they asked to barrow a drill. They forgot theirs. They also asked if I had tile to shim the back of the microwave. I did. They also asked if I had a drill bit that would drill thru tile. Now if you are installing something on the wall of a kitchen, I would think a drill would be one of the tools you would need. And as many kitchens have tiling in them a drill bit for tile would also be required. Lastly, I used a credit card to pay for the service. I was told the price of the installation but I never saw the amount that was charged to my account. I had to sign first then they typed in the dollar amount. I did not get a receipt. I was told I had to call the office for a receipt.

This visit was like many others over the years. He was punctual, focused, and fast. Jim has an encyclopaedic knowledge of appliances and a vast stock of the little bits that are likely to break. He can sometimes offer, over the phone, a plausible explanation for an unusual noise issuing from the 'fridge or dryer, even if that explanation will not require a visit. His prices are extremely reasonable, and his integrity is such that he will never propose a needless service to pad the bill. If your appliance needs servicing in the La Salle county area, I recommend calling Mr Appliance.

. They responded quickly and they knew what the part was by my description. It wasn't cheap but I think it was in line with what others would have charged and the tech new what he was doing which is what you want.

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He showed up on time. He was affordable. He had all the parts he needed with him.

Over all the experience was good. I would definitely contact them again.

My microwave/convection oven stopped working and I called several repair services only to find that they did not work on them. Then I called Mr. Appliance. The woman who answered the phone was exceptionally friendly and professional and she set up an appointment for several days later. The day before the appointment, she called and gave me a two hour window when the technician would be arriving. The day of the repair, she called when the technician was on route from his last call to my house. Two technicians arrived on time, one who was training the other. The trainer (who was the owner of the franchise) told me that they would examine the oven first, give me an estimate, and let me decide if I wanted the repairs done. If I did not have the repairs completed, there would a $75 fee for their diagnostic work. If the repairs were done, the fee would be waived. They examined the microwave very thoroughly and told me that a switch had gone bad. I told them to replace it. I felt comfortable talking with them as they worked and they seemed happy to answer my questions. When I paid the bill of $150, they told me that the repairs and part were warranteed for 90 days. Several days later, I got another call from Mr. Appliance, giving me a short questionnaire to see if I was satisfied with the work. Several days after that, a coupon arrived in the mail for $10 off my next repair. The oven worked well for several months, but then it stopped operating again with the exact same ?symptoms? as before. I called Mr. Appliance and a different woman answered the phone, but she was also friendly and professional. She looked up my records, and told me that it was 90 days, to the day, since my last repair, but she assured me that if it was the same problem, the work and part were warranteed. This time, the first available date was two weeks away since the trainer was the only technician who worked on my brand of ovens. They followed the same procedure about the prior phone calls. The same technician arrived shortly ahead of schedule and was polite and friendly. He spent 30-45 minutes examining the unit and then told me that the same switch was faulty again. He replaced the switch and told me there would be no charge since the work was under warranty. Feeling a little bad about all the time he had spent on the oven, I asked him if he would also listen to the washing machine (which had recently developed a strange noise). He identified the problem within seconds. I had planned on having to make another appointment, but he told me he had the part on the truck and he would be glad to fix it while he was there. He replaced several small parts and I was happy that he saved me another appointment. He charged me $105 for the washer repair.

Very well.

IT WAS VERY DIFFICULT TO GET TO THE BACK OF THE DRYER TO GET TO THE FUSE, BUT THE SERVICE MAN WORKED AT IT VERY PATIENTLY AND GOT THE JOB DONE.