Hays Plumbing Co Inc

Mike the plumber was on time, removed his shoes before entering the house, xplained the work in detail, was very professional, cleaned up after himself. Friendly, polite and knowledgeable. Great job!

.This visit occurred prior to Orville selling the business. I have always been satisfied with Mr. Hay's work. He was always up front about his recommendations and what he thought best for the situation and the estimated costs. He was our first choice of plumbers in the Jacksonville area. However in 2014, it is a different story. We needed to have the sump pumps and garbage disposal replaced. Tried contacting the business several times without success. We left messages, but did not receive any follow up contact. I do know that at the time, they were involved with a large job at the grain elevators south of town. We finally got tired of leaving messages. We utilized Manchester Heating and Plumbing. I was able to talk to a person versus an answering machine. Chad arrived promptly and efficiently installed the sumps and garbage disposal at a very reasonable price. He arrived on time and is very professional. He is fair and honest in his pricing and estimates. I would highly recommend this local independent contractor.

Called because my floor drain was backing up/not draining. There was a miscommunication from the office staff, when I first spoke to them I was told that they would call when someone was headed my way, two hours later I got a second call asking again what the problem was and I explained again, I was told that they wouldn't be able to have someone come until the next day. I had since turned away two other plumbers so I explained this and they made the arrangements to come. The guy that came was friendly and personable but tried to snake the floor drain (at which time he broke the backwater valve that I had to replace myself) and said that I had bigger problems and that I would need to call someone with larger equipment. I made a few calls and Doyle Plumbing came out within an hour and they snaked the main sewer line and the floor drain started draining immediately. I am very disappointed and will not be calling Hays again. I understand that there should be some type of fee for the time but $185 after a $25.00 off coupon for nothing is rather painful when it ended up costing me the part I had to replace that they broke and another plumber...

They did an excellent job. I'd use them again.

Went well very conscientious person.

Mike was very professional. We would use him again. We have used multiple plumbers in the past, none of them have been able to fix our issue. Hays Plumbing did a great job.

We have used Hayes Plumbing for over 15 years. Jim, Linda's dad, and Linda did a new water line for us. They volunteered on a Habitat For Humanity House we were involved with. Hayes Plumbing has installed a faucet, fixed my leaky shower, re-plumbed my house including new waste lines, installed a new gas line at a different house for us. Most recently help us out with a bad floor drain. They have done work for folks on my block and for my friends. I have never heard anything but good things about them. They are prompt, professional and experienced. They provided advice and alternatives, which have saved us money both in the short and long term.

Mike called on Monday morning said he could do it sooner and came right over. He had to drill out a section under my sink to remove the pipe and the corresponding pipe downstairs. Quite a section. He ran out and bought the new pipe and installed it and was gone in a very few hours. He kept me posted as to what he was doing and I have nothing but nice things to say. Linda and her Dad have been my plumbers for about 30 years so I only have good things to say about them. THEY TAKE CARE OF ME!!

New faucet went very fast. Thorough check of cold water low pressure in bathroom sink proved that the problem is below the floor and concealed in a basement ceiling. Will have the plumber come back and fix the problem later. Everything above floor checked out fine but took time.

The contractor arrived in a timely manner after we made contact. He was very professional in his approach and reviewed the house's sewage lines before beginning. He completed the work very promptly.

Linda was great. She asked that I show her all of the plumbing involved and asked for as much information about the situation as I could. After a burst pipe in the cold winter of 2014 (which we fixed on our own), our shower was still not working. Linda assessed the situation quickly, had the necessary part with her, and fixed it in short amount of time. I think she took less than an hour total, and the shower is working great. Linda was fast, friendly and knowledgeable. I hope we have no further problems in the plumbing area, but if we do, I know who to call.

I liked her service, extremely helpful, friendly and informative. She answered my questions, explained what she were doing and talked about replacing my garbage disposal in the future and didn't push anything on me but she was giving me advice on what to look for when it does potentially fail. She was helpful, keeping an eye on things and what to look for. I would call them again because I felt like this. The service was good and a lot of explanations was an added bonus.

THEY ARE VERY NICE PEOPLE AND LISTENED TO OTHER PLUMBING QUESTIONS WE HAD AS WELL!

Scheduling was courteous and quick. Plumber and assistant were on time. Work was done efficiently and within the time estimated. They answered all my questions. Price was less than estimated.

They were great. Took their time and did a very thorough analysis of the issue.

The company responded immediately and came out within a couple of days (this wasn't an emergency call). Everyone involved in the call was courteous and professional. Toilets are fixed. It has been difficult to get service people to respond about small jobs but Hays treated this job like it was worth their while even though only a service call. We really appreciated that and if bigger plumbing projects come up, will definitely call Hays again.

At this time I decide not to do anything till necessary. They did not charge for the help. If I need any plumbing work done I would us them.

We called Hays Plumbing Thursday evening around 5:30. They came by Friday AM about 9:00, took measurements, returned at 1:30pm with new heater. Finished. Old water heater removed, new one installed, area cleaned extensively, and left at:30.

She arrived. She fixed it. She departed.

Hays Plumbing: I asked to be first on the list for the day b/c when my husband contacted them initially they never made it to our home b/c they said they were backed up by previous clients. Though the time I asked for was 9, when I called to find out why they weren't at my house at the time I thought was agreed upon, the response was that they thought it was between 9-9:30. I'd also suggested over the phone that the leak we had under the sink might be caused by the garbage disposal, though I wasn't sure. The plumber (and her intern) were very courteous when they arrived, and immediately put cover booties on over their shoes. The plumber announced she thought it was probably the garbage disposal causing the leak, asked me if I wanted her to install a new garbage disposal and gave me the prices of the those Hays stocked. When I chose the garbage disposal that I wanted, she and her intern had to leave and go back to the office in order to get the disposal to install. They returned in about 30 minutes - the time frame she gave me - and completed the installation. All work was done competently and quickly and she carefully cleaned up the work space afterward. I have no complaints about her work or the quality of the disposal that was installed. My only complaint is the time frame (initially about 20 minutes after the time I thought she would be there and the additional 30 minutes for disposal pick up). The disposal, which was not top of the line, seemed a bit pricey, but it works well and I have every confidence it was installed properly.

I have used hays Plumbing for years & always find the co. To be factory if not better.

They were on time, efficient, very clean & very friendly. They answered all my questions.

They were able to unclogged a clogged toilet from a towel.

1Excellent service from start to finish. Arrived early communicated well. Completed the job with no extra hidden expense. Great work.

Plumber was on time and very deficient.