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Reviews
3.36 Reviews
Showing 1-6 of 6 reviews
Brad B.
10/2020
pool cleaners
+ -1 moreAnthony came out to look at the leak we were having with our tub. He explained things clearly, answered any questions I had, and overall made it a very easy experience. I highly recommend these guys!
Description of Work: Leaking Hot Tub diagnosis
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Yes, I recommend this pro
Robert L.
10/2012
pool cleaners
+ -1 moreThey seem very responsive and have a good quality product and a large variety to choose from and the people are great to work with.
Description of Work: I bought a hot tub from them about 15 years ago and they service it as needed even now.
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Yes, I recommend this pro
Jodi D.
08/2012
pool cleaners
+ -1 moreMore trouble than it was worth.
Description of Work: Very slow to respond to work orders for freeze damaged tub.Took many weeks to receive estimate for repair of hot tub...which was HALF of what the verbal estimate was. Based on the verbal estimate , we trashed our hot tub and replaced it w/a used tub they sold us. When we finally received the estimate, it would have been cheaper to repair instead of purchase their used tub. POSITIVE NOTE: The used tub they sold us is good. They did follow up and repair when called w/in reasonable timeframe.
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Gerardo G.
06/2007
pool cleaners
+ -1 moreI asked if they would sell me the parts. They told me there was a potential fire hazard, if the work was performed incorrectly (pump manufacturer laughed when I told them about this) and that they couldn't tell me how to do it or sell me the parts for fear of a lawsuit. Based on the information they gave me, I decided it would be cost effective to have the pump repaired for $165. The next day I checked out the online prices for the parts, needed to do the repair. The parts were $30 plus S&H. I called the pump manufacturer and they told me it was a very simple 10 minute repair, no fire hazard. I then checked the price of a new pump: $148 delivered. That's $12 less for a NEW pump than their price to repair it! I called Turbotubs and asked that the pump be returned, with no work done to it. They said the work had been completed and I could not get my pump back, unless I paid the labor charge. They misled me and their prices are ridiculous. I will never do business with this company again.
Description of Work: I requested a minor repair be performed on a spa pump that I brought into their store for repair. It needed a new impeller and a new seal. Quote was $165 ($80 for parts & tax and $85 for labor). I thought this was high, so I asked about a new pump and I was quoted $400 to replace the pump.
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$165
KEVIN O.
08/2001
pool cleaners
+ -1 moreI DON'T THINK I WOULD RECOMMEND THEM TO ANOTHER PERSON
Description of Work: WE PURCHASED THE TUB FROM THEM. HAD SOME PROBLEMS BUT ARE BEING TAKEN CARE OF RIGHT NOW.
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05/2001
pool cleaners
+ -1 moreunknown
Description of Work: WE BOUGHT A HOT TUB FROM THEM AND HAD TO HAVE IT SERVICED AT LEAST 8 TIMES IN THE PAST 23 MONTHS.
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Contact information
518 W 5TH AVE, Naperville, IL 60563
Licensing
Bonded
Insured
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Service Categories
Pool and Spa Service
FAQ
TURBO TUBS OF CHICAGO INC is currently rated 3.3 overall out of 5.
TURBO TUBS OF CHICAGO INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, TURBO TUBS OF CHICAGO INC does not offer free project estimates.
No, TURBO TUBS OF CHICAGO INC does not offer eco-friendly accreditations.
No, TURBO TUBS OF CHICAGO INC does not offer a senior discount.
No, TURBO TUBS OF CHICAGO INC does not offer emergency services.
No, TURBO TUBS OF CHICAGO INC does not offer warranties.
TURBO TUBS OF CHICAGO INC offers the following services: HOT TUB SALES, SERVICE & INSTALLATION.
Contact information
518 W 5TH AVE, Naperville, IL 60563