STEVE PIPER & SONS INC

Excellent; mulch delivery and installation was very reasonably priced & the beds were edged and looked great when they were done. Mulched around house only.

All went very well. The key problem for us was the trees shading the rear lawn too much, and being too close to each other for proper shaping. A thorough estimate was provided, with several options I had asked for over the phone. The total price was not the lowest but very close to the lowest estimate of others. Their professionalism plus a personal referral from a painter of our house swung the job to S Piper. After the major trim job in front, the yard was totally clean, unable to know anything had happened, also in the back after the tree removals. We watched during the trimming, was offered the option of a branch or 2 to leave or stay--a nice personalization touch. As with the usual tree stump grinding, be aware there will be a mound of mulch to deal with unless special provisions are made beforehand. The estimator did his thing without our presence, then left the estimate at our door. This is OK if one is experienced in having this kind of work done, thus knowing what are the best things to do. We were thinking to have only 1 of the 3 trees cut, the other 2 to be trimmed. Other firms, that estimated in our presence, offered some options that were more expensive (cut and grind versus trim) but were a better way to go. We had this knowledge beforehand so the expanded options were able to be presented to S Piper. If possible, for newbies, try to get to talk with their estimator so you get the overall best job done. Note that they have a very informative website and are professional Arborists, another plus, that gives you more confidence in their recommendations.

Horrible ... they came out to do the work and instead of removing the entire limb, they only cut off the part of the limb that was hanging down (which we could have done ourselves). I called numerous times to get the work completed and the very rude and unprofessional staff (especially the aggressive woman answering the phone) was argumentative and refused to finish the contracted work. I left two voicemails with the owner Steve Piper and he never bothered to call me back. So we paid $225 for what amounted to probably 5 minutes worth of work and we still have a weakened storm damaged limb hanging next to our hous - we were ripped off by an unscrupulous business who took our money then refused to finish the job and provided horrific customer service to add insult to injury. Learn from our terrible experience and steer clear of Steve Piper and the clowns he hires ... they are a JOKE!!!! They think they got away with this, but I am going to make it my mission to tell every potential customer about their shoddy work and service through customer review sites.

That worked good. We called them; we ordered the mulch; the price was good; they dropped it off promptly. We would use them again. They were very good. The quality of the mulch was very good and the service. They were very professional. I think I had to wait a little bit because they were so busy. I had to wait maybe a week and a half before they could make the delivery. They were completely booked up.

Crew came in and took down one large maple close to the house, and a river birch at the back of the yard. Crew was professional and went the extra mile to ensure the branches didn't hit the house. They came back a week later to grind the stumps.

Always on time and professional. Good prices.

Perfect. They came at a great time and left the mulch exactly where I wanted.

The work was done very professionally. Everything was done carefully with quality. A few days after the tree was removed, they came back again with machine to clean up the big root of that tree in my back yard, which helped keeping the yard easier for future landscaping work.

Awesome work! Yard looks better than expected & they were generous with the mulch layer!

Cord of hardwood. Delivered promptly, stacked neatly. Would use again.

Only took a few days to get it; most reasonable price around & quality was fine

They always do a great job, supply clean firewood and stack in the correct place.

The work was done very professionally, on time and with reasonable price and customer satisfaction.

They gave me a bid, showed up on time, and completed the work to a high satisfaction.

perfect--most reasonable price out there; delivered on time & exactly where we specified on the driveway

Great - good prices, timely delivery, and a local business.

It was good. The price was reasonable as well. They are worth to try. We were happy with their service.

It was a couple of yards at about $90 altogether. That includes the delivery. It's $34 or $35 a yard and then delivery charge of $50.

They are very good. They are on time. They are nice people and very accommodating.

I declined the service after receiving the quote.

Excellent. Arrived when scheduled. Finished the job and cleaned up the area.

They were prompt and did the work as expected. This is the second treatment and they sent the reminder to us when it was time for the tree to be treated again. I appreciate that customer service.

They did a good job on the tree trimming and stump grinding & I would rate that service an A. They did not do a good job on the shrubs. The arborist wasn't happy when I called back to say the job was not completed; but he did say they would come back to better trim the bushes. They have not come back yet and it has been over a month. I haven't called again.

Excellent. We have been using them for several years, always good prices and timely delivery.

They KILLED my river birch tree. The tree is 60 ft tall, and 16 years old, and dead in my front yard. They killed my river birch tree and will not take responsibility for it. Since last summer when it was healthy and thriving, and this spring, when I had them prune it, it all of a sudden died. When I first called to report that it wasn't budding, they did send the estimator out, who was reluctant to accept responsibility, but who did say that they ought to do something for me. Since then I have sent an email, left a message with a receptionist and left 2 voicemails with Steve Piper, and no one has returned my messages over a period of 2 weeks. When the estimator was sent out, he even said that he couldn't see any other environmental reason why that tree died. He asked me to call Nicor to make sure that there were no underground gas leaks. I called them as soon as he left, and Nicor showed up within 45 minutes, proceeded with their tests, and predictably found no leaks. Before the estimator left, he said he would be in touch with me the following Monday. Over the weekend I emailed him asking if there was any fertilizer I could buy to try to promote the tree's growth. He did not respond to that email. The following Tuesday I left a message with the receptionist to have Dan give me a call back. He hasn't called. At the end of the week I left a voicemail with Steve Piper. He didn't call me back. The following week I left another message with Steve Piper. He still hasn't called back. I remember asking the workers when they were here earlier this season if they were taking too much off the tree. They said that they weren't. I have since spent two hours into researching whether or not over pruning can kill a tree. And, it absolutely can. I did not dumped anything on my property. There are no arboreal diseases. There were do signs of rot, or dying. There is no infestation. The only thing that happened to this tree is that I allowed this company to prune it. And it is now dead, standing 60ft tall in my front yard. And they have quit communicating with me. And I am searching for a recourse.